TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is Great, but finding the AGI was hard. Finding the AGI was more difficult than it needed to be. You could have simply said that it was on Line 11 instead of telling me to log in. When I logged in, I couldn't find the documents/forms. I finally did a search on my browser for the topic and tried the video that you had. That's where it said it was line 11. You could have told me that in the very first instruction.
Date published: 2022-04-17
Rated 1 out of 5 by from I hated TurboTax This Year I've used TT for 20 years but this year's version was very disappointing. Items didn't transfer or load into the new return. I spent HOURS trying to figure out why the program wouldn't initialize on my user ID but it loaded fine on my wife's. Turns out it was a file hidden in my os x library. TT support was ZERO help. Time to look for a new provider.
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use. It walks you through everything you need!
Date published: 2022-04-17
Rated 4 out of 5 by from Nicholas saves the day!!! I kept gettin " opps looks like we hit a snag." Very frustrating..finally spoke to a products person , nicholas!! Suggested i try on my phone instead of mac laptop ( old). He screen shared & walked me thru.. so great !!! Yeah!!
Date published: 2022-04-17
Rated 2 out of 5 by from Crypto Form Apparently, I should have been able to upload my form 8949 but was never prompted to do so within the basic entry of data or during the review, yet TT asked me to rate how easy it was to upload. Needless frustration. I've been using the product for 20+ years now and find the ability to go back and fix an entry is unnecessarily difficult. And the fee to file my state electronically is just starting to feel like a rip off, especially when the tool tells you that you have to file both at the same time and via the same method. Audit analysis feels like a way to scare me into buying a protection service. I will do my own via paper and forms next year--with some help from a calculator and MS Excel.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax The only con was losing my place if I needed to go back. It would make me click all the boxes again to get to where I was.
Date published: 2022-04-17
Rated 2 out of 5 by from Previous Year Import DOES NOT WORK For the past 2 years, the Turbo Tax Premium program HAS NOT found or imported my previous year taxes. One reason I have continued using Turbo Tax for 20+ years is the convenience of importing previous year returns. I will not be using Turbo Tax in the future.
Date published: 2022-04-17
Rated 4 out of 5 by from Good if your return is not complex A few things that I hate. #1 you don't work off the the forms like it used to be. As far as I am concerned I will pay more to see the form being filled out so that I can check it. #2 It doesn't remember carryover credit for previous returns and you have to look them up.
Date published: 2022-04-17
Rated 5 out of 5 by from Fully recommend TurboTax I normally have easy taxes to do but this year I had some Ebay taxes to do. While some external research was necessary I still like the ease to be able use Turbotax and edit the numbers very easy.
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo Tax is OK Despite the fact I have used Turbo Tax to file my federal tax return for the last 14 years, I never can seem to find the previous year's return when I log on, forcing me to upload the same information every year. I would probably drop dead from shock if I could once find my previous year's return on the site. Other than that, everything goes smoothly until it is time to file the return. Since I can't find my previous return, I can't find my previous year's AGI, and I have to jump through many hoops to find it, so that I can file my return.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great, but finding the AGI was hard. Finding the AGI was more difficult than it needed to be. You could have simply said that it was on Line 11 instead of telling me to log in. When I logged in, I couldn't find the documents/forms. I finally did a search on my browser for the topic and tried the video that you had. That's where it said it was line 11. You could have told me that in the very first instruction.
Date published: 2022-04-17
Rated 1 out of 5 by from I hated TurboTax This Year I've used TT for 20 years but this year's version was very disappointing. Items didn't transfer or load into the new return. I spent HOURS trying to figure out why the program wouldn't initialize on my user ID but it loaded fine on my wife's. Turns out it was a file hidden in my os x library. TT support was ZERO help. Time to look for a new provider.
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use. It walks you through everything you need!
Date published: 2022-04-17
Rated 4 out of 5 by from Nicholas saves the day!!! I kept gettin " opps looks like we hit a snag." Very frustrating..finally spoke to a products person , nicholas!! Suggested i try on my phone instead of mac laptop ( old). He screen shared & walked me thru.. so great !!! Yeah!!
Date published: 2022-04-17
Rated 2 out of 5 by from Crypto Form Apparently, I should have been able to upload my form 8949 but was never prompted to do so within the basic entry of data or during the review, yet TT asked me to rate how easy it was to upload. Needless frustration. I've been using the product for 20+ years now and find the ability to go back and fix an entry is unnecessarily difficult. And the fee to file my state electronically is just starting to feel like a rip off, especially when the tool tells you that you have to file both at the same time and via the same method. Audit analysis feels like a way to scare me into buying a protection service. I will do my own via paper and forms next year--with some help from a calculator and MS Excel.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax The only con was losing my place if I needed to go back. It would make me click all the boxes again to get to where I was.
Date published: 2022-04-17
Rated 2 out of 5 by from Previous Year Import DOES NOT WORK For the past 2 years, the Turbo Tax Premium program HAS NOT found or imported my previous year taxes. One reason I have continued using Turbo Tax for 20+ years is the convenience of importing previous year returns. I will not be using Turbo Tax in the future.
Date published: 2022-04-17
Rated 4 out of 5 by from Good if your return is not complex A few things that I hate. #1 you don't work off the the forms like it used to be. As far as I am concerned I will pay more to see the form being filled out so that I can check it. #2 It doesn't remember carryover credit for previous returns and you have to look them up.
Date published: 2022-04-17
Rated 5 out of 5 by from Fully recommend TurboTax I normally have easy taxes to do but this year I had some Ebay taxes to do. While some external research was necessary I still like the ease to be able use Turbotax and edit the numbers very easy.
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo Tax is OK Despite the fact I have used Turbo Tax to file my federal tax return for the last 14 years, I never can seem to find the previous year's return when I log on, forcing me to upload the same information every year. I would probably drop dead from shock if I could once find my previous year's return on the site. Other than that, everything goes smoothly until it is time to file the return. Since I can't find my previous return, I can't find my previous year's AGI, and I have to jump through many hoops to find it, so that I can file my return.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1443