TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6049 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6049 (13995 reviews)
Rated 4.6 out of 5 by 13989 reviewers.
Rated 3 out of 5 by pvdonnat Quick Although you were less expensive than etax, your costs are a bit high for simple refunds and the bank processing fee for deductions to state tax was totally unexpected. Glad it's done. February 15, 2014
Rated 5 out of 5 by Court1187 Easy Service This service is great and cheaper than paying at H&R Block. I love the lady who does my taxes there, but this year I chose to try online. This was fast and easy. April 21, 2014
Rated 3 out of 5 by NMresident0309 Great for Federal Not State Simple Federal was great. NM State I had re-answer the same questions over and over again (almost daily) from the beginning. Next time I will just use the efile from NM State website. February 11, 2014
Rated 5 out of 5 by christine97381 easy I loved it. It was easy to use and very hard to make an error! The program went over everything a few times so you could really see what you were doing so there would be no mistakes. February 3, 2014
Rated 5 out of 5 by TAKDAD Clean & Simple You Know, so I don't have to .... lead me thru, reviewed and nice to compare against last year real time. As before ... I'll be back ! Many Thanks TurboTax !!! April 21, 2014
Rated 3 out of 5 by BK44 Misleading costs As above. I like the product for its ease but there is no such thing as the FREE product. It's a teaser to get the customer to begin the process then traps them into paying more.. April 6, 2014
Rated 1 out of 5 by Stonecoldstrike Expensive I like that it guides you step by step through the filing process but I have no deductions, not a homeowner, not a business owner & to file State & Federal it costs me almost $90. January 19, 2014
Rated 1 out of 5 by Pbasaldua AWFUL I've used Turbo tax for the last 5 years, I was just singing their praises a few days ago, but for as much as it cost to have them filed this year, I could've taken them into a professional. DO NOT RECOMMEND THIS SERVICE. January 20, 2014
Rated 4 out of 5 by shadow0731 Good Program but pushy for upgrades The program is very user friendly and guides you through the process, however last year i was able to use all forms i needed and this year I was not, unless i paid $75. The refund amount changed very minimal based on what was on entered on these forms and does not justify the cost. April 7, 2014
Rated 5 out of 5 by RYUSaikou Epic Overall a perfect experience and i am happy with how easy this whole process was, My mother used to tell me how hard filing taxes was. perhaps i should introduce her to turbotax. February 4, 2014
Rated 1 out of 5 by Tiashepherd I was not happy with your service You really need to change something to allow a person to go back to the free edition after a mistaken click. January 26, 2014
Rated 1 out of 5 by Soporific Added Fee My biggest issue with this years tax return is the defense fee that is added on to the state tax at the end. I have no use for their audit defender on a state tax return. I most likely will use some other tax service next year. January 26, 2014
Rated 1 out of 5 by Chrisjrk So disappointed. I got charged $88 at the end when I was quoted 29$ in the beginning. I also was charged 19.99 on the mobile app then sent to the we page to pay another $88. I want. Refund! February 18, 2014
Rated 5 out of 5 by RickyCC Quick and Easy This is my third consecutive year using TurboTax and it's amazing, especially for someone whose knowledge of taxes doesnt exceed "I know I have to file before April 15th" April 15, 2014
Rated 1 out of 5 by Kassandra25 Was not helpful It was online, it was suppose to be some what easy you enter our answer. Instead it kept changing my answers and now I have to file by mail because it wont let me change the errors it caused I will not be using this service again. February 11, 2014
Rated 1 out of 5 by rjjjjjjones My last time using Turbo tax This will be my last year using this site, so many hidden fees. I don't like being charged for things at the last minute. Things that I was told that would be free then was charged for. No thanks I will find someone new next year. February 1, 2014
Rated 4 out of 5 by Frank1967 Paying should not have had to pay for federal return. If I would have filed a paper form would have only had to fill out 1040ez. Turbox tax made me upgrade just because of one extra form due to a 1099-misc. February 1, 2014
Rated 3 out of 5 by Jim1984 OK product Offer Federal pretty inexpensively, then keep trying to get me to upgrade. Then, they overcharge for a state return. State tax preparation should be much less expensive. February 11, 2014
Rated 1 out of 5 by Greenlaw82 Disappointed Highly disappointed about paying $50 for a tax return. I went into this knowing I'd be charged $20, but fifty is absurd. I wasn't able to go back once I learned about extra fees. Wish I could get my money back, or at least the $30. February 3, 2014
Rated 1 out of 5 by kuffs WONT USE AGAIN SITE IS NOT USER FRIENDLY , THEY MAKE U THINK YOU'RE PAYING ONE FEE, THEN IT TRIPLES BY THE END, January 28, 2014
Rated 3 out of 5 by clevertill1221 Accurate, but questionable pretty accurate in its calculations, but will not let you just file federal alone or state alone, you have to file both which I will take into account next time I file. April 5, 2014
Rated 1 out of 5 by mikey571991 disappointed well I clicked on the limited time 15.99 ofer and in the end it charged me 88.00 I don't understand on the limited time offer it said it will transfer my federal information to my state and it charged me like 34.00 I don't understand January 29, 2014
Rated 5 out of 5 by FullBirdColonel Tax Man Free isn't free, but paying for basic is worth it. Just to simply review my previous returns for life events. You never know when you may need it. Anyhow turbotax provides better assistance than the H&R Block site, plus I trust in it. January 28, 2014
Rated 5 out of 5 by MegaManMcGruff Great service! Great service that I have used for the last few years. I had no problems and received a great refund each year. Very easy service to use and straight forward. I would recommend this to friends and family. February 4, 2014
Rated 1 out of 5 by VMorris Federal Accepted, State Rejected My federal taxes were signed, submitted, and accepted. State return was filled in by Turbo Tax, and keeps getting rejected due to the signature page not accepting my wifes drivers license number. February 4, 2014
Rated 1 out of 5 by MathewBum Horrible website I have used Turbo Tax since 2005 but from next year will switch and just fill the forms out myself the long way. The cost is too much, the website gets worse each year, and it takes hours to try and find out what changes from year to year. January 18, 2014
Rated 4 out of 5 by vtjsd So easy! I've used TurboTax for years and the only issue I've had is that I accidently chose the basic version rather than free and couldn't go back easily. Its always quick and easy with great refunds. February 4, 2014
Rated 1 out of 5 by AMadWoman Terrible They claim they're free?? PLEASE!!! I was charged $60 last year & $80 this year!!! I had to go fill things out more than twice. I will not Be using them again! February 6, 2014
Rated 1 out of 5 by Tomoose I was unable to get the free return. i logged in for the first time this year, and was upgraded to basic without acknowledgement. There are NO options to return to the free version. The basic version is very frustrating and annoying. You get random pop-ups every page informing you that turbo tax can help even if you don't need it. January 18, 2014
Rated 5 out of 5 by Shonta44 Super easy This is my first time doing my tax returns myself. It was so easy. They broke everything down so I could understand. I would recommend this site to anyone. January 13, 2014
Please stand by...
We're out gathering the most recent reviews. It’s worth the wait, promise.
We're out gathering the most recent reviews. It’s worth the wait, promise.