TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6669 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6669 (11251 reviews)
Rated 4.7 out of 5 by 11224 reviewers.
Rated 5 out of 5 by JRod2573 There is No Competition! Again, 15 years of using this program and I have yet to be disappointed. The ease of use and convenience of getting my taxes done from my home office is a major benefit with my busy lifestyle. The "re-check" of your returns takes much of the worry away from missing something. I love being able to see what I have or owe at a glance as I complete my return. Filing can't get any easier or faster with Turbo Tax! January 25, 2014
Rated 5 out of 5 by MichieLynn87 Love IT I really enjoy using TurboTax. Its user friendly. And I LOVE the live chat! Anytime I have a question about my taxes I can contact someone that is friendly and helpful and if they can not help you they have someone else that can! Which is AWESOME! Knowing that I have TurboTax makes it so much less stressful when tax season comes around! I have been using TurboTax for FIVE tax seasons and plan to continue to! January 28, 2014
Rated 4 out of 5 by KateMK Great For Year-to-Year Filing! I love using Turbo Tax, especially since I've used it for a few years now and each year it carries my info over from the last. The $20 fee seems less than it used to be, but it's still a little steep for software you use once a year. I wish I could buy a 10-year package for $50 or something like that. At $20, though, it's not a bad deal and, for me, is worth the piece of mind that my taxes are done correctly. January 26, 2014
Rated 5 out of 5 by Bubblez I'm a Believer!!! Very easy to use even for those who are skeptical like myself. I used Jackson Hewitt for many years and paid a lot of money doing so. I never thought that I had enough computer skills or knowledge of taxes to do them myself. With that being said I did not feel like I was alone at all. Turbo tax walked me very easily through the filing process. Very pleased and will continue to use each year from here on out!! January 30, 2014
Rated 5 out of 5 by KatSharp Simple, fast and user friendly In the past 14yrs I have used TurboTax every year but one. It is easy to go step by step through taxes and understand what you are filling in. Fees are reasonable for what is provided and the help links are wonderful. The only year I did not use them was when my husband and I short sold on our condo and we had several other hairy tax issues we wanted to sit with a person and ask questions and explore options. February 8, 2014
Rated 5 out of 5 by CecyG SUPER EASY! I loved using this! I didnt have to pay to get my taxes done! It was super fast and very easy to understand. The only thing that was frustrating was needing to find my last years tax forms, since they I did not have them available at the time i began. However TurboTax made it amazingly easy to pick up where i left off after locating my tax info! Thanks so much TURBOTAX!! I cant believe how large my return was. January 17, 2014
Rated 5 out of 5 by foxyroxymarshal My refund Rocks! Like I sated before the only problem I ran across was to edit EIC to add another Grandchild without having to start all over and to chat with a real person to get your answer quickly. After reading I could only claim 3 three children for my EIC I just moved on, if it would not make a difference on my refund with adding her on. otherwise it was so nice not to shell out $250.00 to have my taxes done by H&R Block. February 13, 2014
Rated 1 out of 5 by rmfs Too many hidden charges you think you're only going to get charged $19.99...until you get all the way through doing everything and the price jumps up $50 and if you dont agree to that option, the money shown for your return drops dramatically. pretty much making you feel trapped to pay more for filing, b/c if you dont, they wont include deductions that get you the most back. its time to find a new tax refund method starting next year! February 14, 2014
Rated 5 out of 5 by ljhgrace Easy to Follow - Whew ! Thank you for being on my Credit Union's website - gave me trust in the product. I have never filed online using any service before and TurboTax exceeded any thoughts I had of such. TurboTax walked me through the entire Tax Filing process - step by step. The directions were easy to follow and if I was not clear on something, there was a link for clarification and/or a Customer Service nearby online. THANK YOU! February 14, 2014
Rated 5 out of 5 by BUrbane Stooopid Easy I spent roughly 25 minutes (if that much) answering questions and/or entering information (likely less since this was not the first year I used Turbotax so an insane amount of info was entered automatically). Why anyone would use anything else (well maybe not millionaires) is a mystery to me. Past experience has given me the confidence to use Turbotax and I wouldn't and don't hesitate suggesting it to anyone. January 24, 2014
Rated 4 out of 5 by TomMA Still a Great Value I've been using TurboTax for years, and I will most likely continue to do so. It is almost always easy to use, fast, accurate, and a great value. However, I have to say that the new format caused quite a bit of frustration. It is more difficult to find where to enter information, the layout is not intuitive at all, and it really doesn't look great. I got through it though, and I will still recommend to friends. January 30, 2014
Rated 5 out of 5 by BigFatMike Me like Turbo Tax. Turbo Tax good. I have no real complaints. I wish I didn't have to pay state taxes, but that has nothing to do with Turbo Tax. I've been using the service for a few years. Turbo Tax has only become easier to use over the years and I've never been in trouble (with the IRS). I've recommended Turbo Tax to a few friends over the years. This isn't the most spectacular review, but I plan on using Turbo Tax for years to come. Thanks! February 9, 2014
Rated 4 out of 5 by EtanR Excellency and Ease If you want no muss no fuss and don't mind paying for it then this is for you. My tax return is simple and I always have all the documents available to me online easily. I just want to get it in and filed so I can get my return. However, I entered everything and all Turbotax did was provide me with the platform, sending data is free so 56 bucks seems slightly unreasonable, but I'm willing to pay for convenience. January 15, 2014
Rated 5 out of 5 by DawnDB So easy and FAST! I used to do my own taxes with several reviews to be sure they were correct and still felt unsure. With TurboTax guiding me every step of the way, I now have peace of mind knowing they're done correctly. And if the IRS does come knocking, I'm sure TurboTax will have the right answers to protect me. I've been using their service for the past 3 or 4 years and will continue to do so since it relieves me of doubt. January 18, 2014
Rated 3 out of 5 by LisainVirginia Easy I've been using TurboTax for about 6 years in a row, and for the first time this year, when I logged in, it did not recognize me from the previous year, and I had to re-enter all my information. The layout of TurboTax looks a little different this time, so I'm assuming they made changes, and it may have just not recognized me from previous years. However, the filing still went smoothly, and it was easy as usual. January 20, 2014
Rated 3 out of 5 by youfight Tricky Charges Everything was fine until I got to the end and was charged for a service I didn't want. I clicked the box to indicate I didn't want it, but when I changed my payment method the box was unselected without my knowledge and I was charged for additions I didn't want. The phone support who assisted me was very friendly, helpful, and courteous, but I wish I didn't have to call and wait to be helped in the first place. January 27, 2014
Rated 5 out of 5 by oh789 More than HRB I recently received my accounting degree and figured I would give Turbo Tax a try after learning to do complex forms by hand in college. This was so simple, convenient and less expensive than HRB and JH, which I have always used in the past, that I will never go anywhere to have my taxes done again. Plus, my refund was $1,000 more than what it had been last year with HRB.....and nothing had changed in my filing. January 28, 2014
Rated 5 out of 5 by happycampernyc awsome refund Before i tried turbo tax, I tried a "professional" tax preparer file my taxes. The next year, I had no time to run to his store and drop papers and pick up papers, so I tried TURBO TAX. and I gotten the same results as I did the year before. This year I had to try it again. Simple, well explained and I did it on my own schedule. And im very pleased with my results. THANK YOU TURBO TAX FOR GETTING MY FULL REFUND. February 4, 2014
Rated 5 out of 5 by irritatedname Good stuff. I've used TurboTax many times, and it's always an easy way to get this annoying annual task out of the way. As long as you've got all your information, and you can skim and get the round-about of long paragraphs detailing taxes, you can finish up in about half an hour, have the refund on its way to your bank account and stop worrying about it. If you write a review, the nickname selection process is a pain in the butt. March 1, 2014
Rated 5 out of 5 by Reesah7 Best way to go! I love how simple it is to use Turbo Tax! I have been using it for years now and I won't go any other route! I have recommended it to my friends an family! Everyone agrees, you get them done fast and it is definitely efficient! Thank you for making it easy for me and getting me my refund so quickly! Totally worth the price and I always get excited when it's time to do my taxes! Who says doing taxes is fun!? I DO! January 22, 2014
Rated 5 out of 5 by KittyandGeorge Turbo Tax is superb! We've been using Turbo Tax for many years and I wouldn't use anything else! The program literally 'walks' you through every single step and they save pertinent information that has to be repeated year after year, so you don't have to enter it again. And if any of that information needs to be changed, they prompt you to review it, if need be. I have recommended Turbo Tax to many friends and will continue to do so! January 22, 2014
Rated 1 out of 5 by Flipmat FIX MY RETURN I did my 2012 ITR through TurboTax E-File without a problem. This may be the last time if you don't fix my 2013 ITR. It was rejected the first time due to missing IP PIN. I acquired our filing pins 43250 & 28175 and an IP PIN 938990 thru the IRS and resubmitted by E-Filing. It was rejected stating missing/incorrect IP PIN. I reapplied and awarded the same numbers. What is going on? Why can't you fix this problem? February 4, 2014
Rated 5 out of 5 by cmister TurboTax is the "best" I have used TurboTax for the past three years for three of my kids. It is a great tool for those individuals who just need to use the standard form. It stores the data from the previous years filing and this helps in the speed of completing the current year. I have recommended this to my friends and family. And the price is right. We do pay the extra $19; however, I believe that it is worth it. Great job TurboTax. January 31, 2014
Rated 4 out of 5 by shepaysontime TurboTax does the trick I don't have a really tough situation money-wise, so I can't comment on how helpful Turbo Tax is for complicated situations, but it's now helped me three years in a row to understand what these numbers on these forms mean, how they're related to one another, and how to think through all my options for upping my refund. Really great, detailed walk-through, with references to actual IRS language AND everyday language. February 18, 2014
Rated 2 out of 5 by mcc432 Awesome refund! I was really excited about my return but there were way too many fees. There was a fee to upgrade and the only thing I had to enter was my HSA account info. I had to pay an additional $30 to get a direct deposit when I didnt have to do it in previous years. There was also a fee to include my state return. I used to love Turbo Tax because it was simple and quick. However, all these hidden fees are a bit of a downer. January 31, 2014
Rated 4 out of 5 by zhp17 Simple to understand! This years format was great and easy to maneuver. I only had one problem with the old w2's being on the 2013 return and didn't know I had to remove them to move on. But due to Turbo Taxes easy flow site I was able to track down what I was doing wrong and fix it on my own. I almost asked for help. And if I would have had to, I know they would have been just as great as they were to me last year when I did have to ask. February 22, 2014
Rated 1 out of 5 by lilmissqball Won't save my return I have entered my taxes 2 times and paid for it 2 times and it will not allow me to save my taxes to my computer. This has been a real pain this year. Went to H & R Block last year and they were awful so I came back to Turbo Tax which my Mom has used for years. This time it is as bad as H&R so I don't know where I will be filing my taxes next year. I tried to give you no stars because that is the rating it should be! February 11, 2014
Rated 1 out of 5 by cnut1 rejected taxes I had issues filing my taxes and could not file them electronically. I did not receive the information I needed to give me a complete understanding as to why I did not receive the child tax credit because all the reasons why I wouldn't did not apply to me. And I did not receive a W-2 from one of my employees and getting this issue resolved was just not sufficient. This was not a good experience for me using turbox tax. February 26, 2014
Rated 5 out of 5 by Soniknate Easy to use! The software is very easy to use and uses everyday language to guide you through the mess of tax forms, schedules, and worksheets that you would normally have to do on your own. Graphics are clean and the software isn't buggy, which is especially important when doing something like your taxes. The deduction finders are great too! It's also nice in the fact that you don't need to retype in info that may be reused each year over and over again! March 2, 2014
Rated 5 out of 5 by blissfullyalive Love it! Turbotax is how I've e-filed for the last 10 years. It's always fast and easy, and has never steered me wrong. The first few years, I always did my taxes on several sites to compare my refund (without actually filing) but Turbotax was always the same or better! It's much more user friendly than some sites I've tried and I always get the biggest refund here! Best of all, I can do my taxes anywhere, anytime I get ready. January 25, 2014
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