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TurboTax Customer Ratings and Product Reviews - page 54 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182550 reviews)
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Rated 4 out of 5 by Good But Not As Good As It Was I had been a victim of identity theft and, consequently, for my security and protection the IRS makes it difficult for me to file my return electronically. With the IRS providing me with my IP PIN, TurboTax does not ask for it automatically before or after I sign off my e-signature. So I filed and my returns fed and state were of course rejected. I had to search the internet to find the answer as to where I could find where to put in my IP PIN in TurboTax. It is there but you have to drill down or dig in the other options to find it. It is inconvenient. TurboTax should fix this as there are many of us victims of identity theft out there. April 17, 2015
Rated 5 out of 5 by Turbo Rocked Very easy to use and walk throug. Second year using it and will continue to use it in the future April 17, 2015
Rated 4 out of 5 by would like to be ablew to print tax summary and history April 17, 2015
Rated 4 out of 5 by It was useful Helps you see your return for what it is without leaving your bed. Easy, private and useful. I will use it again next year. April 17, 2015
Rated 5 out of 5 by Great Service Organization I love TurboTax because the return is done with item by item explanations. Also, it prevents you from making errors. TurboTax is great due to being there to fix any problems as well. April 17, 2015
Rated 2 out of 5 by Cannot e file state taxes I could not file my state electronically, the web page could not be accessed, no phone numbers were listed to call April 17, 2015
Rated 5 out of 5 by My best tax software ever April 17, 2015
Rated 5 out of 5 by Thanks for a great service! Your the best! Great site love turbo tax, thanks for always being so easy to complete! Thanks April 17, 2015
Rated 4 out of 5 by Lots of pros, a couple of cons The computational power of turbotax is wonderful as is the ability to work on different sections of the return simultaneous. I do have the sense that you are always trying to grab extra money from loyal customers. You felt the backlash from customers when you took functionality away from the Premier addition and tried overcharge for down loading upgrades and you had to modify the pricing. You should be offering discounts to repeat customers not charging more. I paid $30 more than last year and I still have to pay $25 to efile the state return...a pure moneygrab. Regarding accuracy. i found an error in a Indiana IT2210 form where estimated payments were not being captured and a penalty for an underpayment was calculated. I sent an inquiry and never got a response from you guys, so I had to send a note manually and short pay the bill and explain that it was wrong. How many other errors are happening...hopefully, not too many. The lack of response was not appreciated. April 17, 2015
Rated 5 out of 5 by EZ and complete There are two things wrong with this process, both of which are really more of an issue of procrastination on my part. First there is no estimation early on about how long it will take. I waited until the last minute to file and nearly ran out of time. Second, there is no mention early on about all the documents you might need, but again my fault for not having everything ready. Beyond that the process is an easy, step-by-step experience. It is clean and efficient. April 17, 2015
Rated 3 out of 5 by Great up till e-filing I have a printed receipt for the EFT on the 14th and returns printed and DONE. When I look at the program on the 17th, TWO DAYS LATE, it shows I haven't efiled (!!!) I just finished it now. MAYBE. Who knows??? April 17, 2015
Rated 5 out of 5 by Fast, Easy, Simple, Worth It! I'm a person who cringes when I have to figure out the correct tip amount on a restaurant bill. Using Turbo Tax made me feel like a CPA. Nuff said! :-) April 17, 2015
Rated 2 out of 5 by duplicate ssn file already all well except duplicate ssn already filed msg April 17, 2015
Rated 5 out of 5 by Excellent If the version free it's Excellent ; imagines the version Pro ; that will....... April 17, 2015
Rated 5 out of 5 by Super Easy April 17, 2015
Rated 5 out of 5 by Handle My Biz Makes it easy for an individual to do his/her taxes. And transferring tax info to the State taxes is great and especially since I have non-resident state taxes to do too; have to complete taxes for two states; resident and non-resident. Turbo makes it easy! April 17, 2015
Rated 5 out of 5 by bett have been using turbotax for years! and every year it gets better and better!! April 17, 2015
Rated 5 out of 5 by Easy to File This was my first time using turbo tax and I must say it was very easy to complete my taxes, even when my return was rejected I was able to fix it with no problem. I WILL recommend turbo tax to all my family and friends. April 17, 2015
Rated 5 out of 5 by Big Help During Trying Times As always, Turbo Tax was a great help getting my taxes done. You are great. April 17, 2015
Rated 4 out of 5 by better than previous years Have used Turbo Tax for many years. Each year it has become more "user friendly". Best choice is to use all "Guide Me" options to make sure you get advantage of all tax saving options. April 17, 2015
Rated 5 out of 5 by Program did more than I expected I used this program many years ago but it didn't do everything I expected. I was working for H & R Block at the time and tried to compare it but it didn't come up with all the deductions I should have received. NOW...WOOHOO! You've greatly improved! I helped a friend with his taxes using TurboTax Business edition. Didn't think I would be able to do everything. He had an early withdrawal from a Roth IRA, self-employment income and business expenses, short term stock losses, long term stock losses, plus more. It did everything it should have done. It gave me confidence to do mine. I was prepared to go back to H & R this year but your program did everything I needed. The $99 was much better than the $690 I paid last year to do my taxes! April 17, 2015
Rated 4 out of 5 by Fastest Way to Get It Done Overall TurboTax is an excellent tool. I really don't want to be bothered with my taxes. I want to sit down, enter this year's information, speed along when I know things aren't relevant, and be DONE. TurboTax does this for me. The price has gone up over the years. I am not too thrilled about how much it costs these days. I also don't like how they ask you if you want to pay for state filing AFTER you have completed it. Also, there a lot of stupid visualizations which make you falsely think complex computers are crunching away complex numbers somewhere (to make you feel good about the expenses I assume). Overall I still like the service. April 17, 2015
Rated 5 out of 5 by 10 years with Turbo Tax I have filed with Turbo Tax for the last 10 years. Each year the guiding process that Turbo Tax uses for those who prefer to do their own taxes are more detailed, informative and easier to follow and complete. Excellent job !!! Turbo Tax. April 17, 2015
Rated 5 out of 5 by Simple and Quick. Turbo tax broke it down and made it very simple to file yourself. April 17, 2015
Rated 2 out of 5 by Satisfaction Plummeted We were unable to successfully file, apparently because we need a special PIN, but we were unable to navigate the system to obtain one. Maybe this is an IRS fail, but we were initially told it was accepted. This is very frustrating. April 17, 2015
Rated 4 out of 5 by First time doing my own taxes It was very simple, what I did not understand I could click a link and learn more ....all expanded searches helped. April 17, 2015
Rated 5 out of 5 by Helped Ease My Nerves! I was really nervous about filing my taxes this year because it's my first time ever! I was so scared and TurboTax made it incredibly easy and quick! I give TurboTax 5/5 April 17, 2015
Rated 5 out of 5 by I am so please with Turbo tax. I would never file my taxes myself again. I love the assurance that I feel when I file my taxes with Turbo. Keep up the good work. April 17, 2015
Rated 4 out of 5 by Good structure & the menus of TurboTax. The program needs a section that has a step by step menu for Filing an extension!! There should be a specific menu for filing an extension exactly the same other facets/parts of the program. Other than that, it was easy, and painless. April 17, 2015
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