TurboTax Customer Ratings - Page of Product Reviews
TurboTax SoftwareAverage Customer Rating 4.5841 out of 5
TurboTax is the #1-rated, best-selling tax software. All of our products make it easy to get your maximum refund-guaranteed. Chances are, you have friends who used TurboTax. See what they really think and pick the version that's best for you.
See what people just like you are saying about TurboTax Software 4.5841 (164734 reviews)
Rated 4.6 out of 5 by 164594 reviewers.
Rated 3 out of 5 by filingnotcheap Some items not available, made it harder I was not able to file my extension electronically on 4/15/14. Will know better next time, but the competitive product allows this even @ 11:59 on 4/15. Also, when I printed the extension to mail, there was a shadow mark stating, 'DO NOT FILE'. I could not access a clean extension form. However, at the end of the interview, it stated I had filed a return with payment. (?????) April 20, 2014
Rated 5 out of 5 by Katrina2014 Convenient Appreciate Turbo every year I file. don't like to go through IRS forms, Turbo is a more clear alternative. April 20, 2014
Rated 4 out of 5 by schnetz If there is a way to digitally send the 1040-V Payment Voucher Form that would be great. April 20, 2014
Rated 4 out of 5 by Milehigh47 Good program but has a few flaws I would love to see this or maybe a special program for the military and retirees, we have special needs and I would love to see something more towards the military, guard, reserve, and military retiree's April 20, 2014
Rated 5 out of 5 by Aldridge Love Turbotax We've been using TT for over 10 years and every year we learn better ways to keep records. Every year we are impressed with our return and we are so happy to not be blindly trusting someone with our hard-earned money. I have no doubt we get the maximum deduction every year!! April 20, 2014
Rated 5 out of 5 by Tomit Easier This time Excellent guidelines April 20, 2014
Rated 4 out of 5 by LastMinHelp Some Flaws I am using Turbo-Tax since 2005 and some minor issues I would rate the Software Excellent!! A++++++(10) I would like to recommend Turbox-Tax to improve on developing still more easier format. Please publish list a Error Codes when Tax Return is rejected. Please!! Please, Publish How to reach Live Customer Service support Link on the top page so one does not have to struggle to find the phone number to reach Turbox-Tax incase there is a last minute Software Gliche. I will still keep using Turbo-Tax also would recommend to friends and family. April 20, 2014
Rated 4 out of 5 by masomenos good job good over all - need to offer explanation of why some expenses (rental loss) has a max amount allowed. April 20, 2014
Rated 5 out of 5 by jfase awesome refund Great software...will continue to use year after year. April 20, 2014
Rated 3 out of 5 by GRANDN Don't know why I used TurboTax since 1993 Having lived in a foreign country, TurboTax always gave me headaches on the handling of foreign tax credits. I used to prorate my entries because of foreign income exclusions, but somewhere along the way TT started to prorate as if I had not prorated and thus causing double proration and thus inaccurate foreign tax credit in favor of the IRS. More recently TT has failed to keep track of multiple e-filings because of IRS rejections, thus the electronic post mark associated with the last rejection, made it look like the return was not filed by its deadline April 20, 2014
Rated 2 out of 5 by Marcus1974 Watch out for State Fees to file The only real annoyance is the filing fees for a state return, and having to go to "another" site to complete the transaction. Quite a premium, all things considered. I mostly like Turbo Tax as it allows importation of previous years, and does keep track of taxable transactions that might slip through my memory. Frankly, I wonder about these tax programs and how they work with regards to the Q&A format. I used to get the IRS forms and instructions, just to keep track of what Turbo Tax is doing. I gave up on this when it was hard to locate the forms and instructions locally. Overall, I will continue to use Turbo Tax, and accept the annoyances. April 20, 2014
Rated 5 out of 5 by AJinRichmondVA The Joy Continues About 20+ years ago, I worked for H&R Block one year- the software they were using was terrible and completely put me off any tax software. Ten years ago I had a complex return because I was laid off and had to exercise some stock options and had a couple of capital gains. I was going crazy trying to understand all the instructions and finally decided to try TurboTax. I was impressed as it quickly cleared up my problems and made a very difficult return a piece of cake. I have been back every year since and now have the automatic purchase feature set up. It is not perfect, but it is way better than doing it by hand. April 20, 2014
Rated 4 out of 5 by LarryHSr Using 2013 TurboTax I tried to enter my IP PIN and it only accepted 5 digits. Therefore I enter my assigned PIN. The next day I got a reject notice. Today I tried again and since I could not enter my IP PIN I choose Option 2, AGI. April 20, 2014
Rated 5 out of 5 by xJJx Self Employment tax computation In most previous years I had to create a ficticious 1099 to account for income #on the employer's W-2# that did not directly pay employer contributions to SSA and medicade #self-employment tax#. In the past I have had challenges from the IRS because their techician did not understand why I was forced to create a fictious self-employment "business." April 20, 2014
Rated 5 out of 5 by cmcg123 Turbo Tax Deluxe I found Turbo Tax Deluxe to be a great product. It was easy to file my returns and cut my time in filling out papers to a fraction of what it used to be in prior years. The staff at Turbo Tax (I called for help in choosing a product) was courteous and extremely helpful. I would definitely recommend Turbo Tax. April 20, 2014
Rated 2 out of 5 by APS19 Hesitate to use again I have used Turbo Tax since 2000. I have always been very happy with them. However, this year, in the face of making things "easier" and and having an up-to-date and trendy look to their GUI, it has become more confusing and too contaminated with other things. I just want a tax service who is knowledgeable, easy and quick to use. I don't care if you follow the trends and make your GUI look cool. Do the job well and make it simple. Go back to your old structure! The cost has become really high. Why must you now charge me for direct deposit? Really? Not just a small fee - a substantial one at that. And your prices have become just too high! I understand you're providing a great service. But the cost to use this as applied to the service provided does not make me feel it is better than to go somewhere else, or even do my own, taking into account with having deductions to do. There is nothing keeping me a loyal customer after 14 years. April 20, 2014
Rated 3 out of 5 by kaysefile Problems for the first time good if you don't have issues and you won't know you have issues til you use it, then there are no humans and the tax office down the street begins to look a lot better April 20, 2014
Rated 5 out of 5 by RobbieTunes Business as usual I've been using TurboTax year after year after year, and will continue to do so. I import last year's info, go through the entire process, and am e-filing within 2 hours. I can't see why I'd change that. Thanks, Turbo Tax April 20, 2014
Rated 5 out of 5 by Samir944 Only 1 Missing Piece When I go back to enter data I missed during the "Guide Me" process, I would like a link to take me back to where I was. If this exists, I never found it. April 20, 2014
Rated 5 out of 5 by LoriTyree Fast and Easy I made an error entering my daughter's SSN and I was notified by text that my return was rejected. Turbotax helped me get it right within 5 minutes. April 20, 2014
Rated 4 out of 5 by eduk8r First time error I have used turbo tax for years and years, without an error until this year. Because Turbo Tax has never let me down in the past, I was not careful, and assumed everything was correct. My e-file was rejected because my daughter was automatically populated as a dependent, and she has not been a dependent for 15 years. I missed this error, and went from getting a refund of $300 to having to pay $300 with possible penalties and interest. April 20, 2014
Rated 1 out of 5 hidden charges that arne't revealed untill after you've spent hours answering everything. April 20, 2014
Rated 5 out of 5 by Carmneng The "Turbo" in Turbo Tax I file tax returns for other family members beside myself, all with different tax profiles. I need a product that I can use with confidence to process these returns no matter how complex or how simple they are, and I need it to be done with speed and accuracy. That's exactly what Turbo Tax does for me! Many years ago I filed paper returns and the amount of time I spent processing them began feeling like a part-time job. I was always concerned about compliance with the IRS tax code and errors. I am sure that I have saved lots of time over the years I have used Turbo Tax and I no longer worry about accurate reporting of my returns. Thanks Turbo Tax! April 20, 2014
Rated 1 out of 5 by JerryMartha Charged for State Tax eFile Delux TurboTax I purchased Turbo Tax Deluxe, thinking I could use one Free eFile for State Tax! I thought I had filed on 3/31/2014 and was done, asking that the payment be delayed until April 9th. After noticing I have not been charged for the tax payment, I went back to check and it says I have not submitted for filing. Assuming I must have not finished, I finished filing and am being charged $24.99 for eFiling my state tax. I am not sure where the mixup is, but I am certain Turbo Tax has messed this up and didn't file when they were supposed to and is now charging me to file late. This will also cause me to pay late fees to the IRS. NOT a happy camper! April 20, 2014
Rated 5 out of 5 by LibraryKat Saved me untold hours of research I have used Turbo Tax for well over a decade. It makes it much easier to do my taxes by myself. It has all the forms I need, and is especially useful for California State income tax, which is pretty difficult to fill out on one's own. The program has many ways to view one's progress, and also many links to various tax information. April 20, 2014
Rated 4 out of 5 by TZHI Long-Time User Overall, I think that TurboTax has a great product. I have filed my taxes for at least the past 8 years, probably longer using the software. April 20, 2014
Rated 4 out of 5 by sailoryoyo Only one flaw I use Turbo Tax every year, because it is reliable and easy to use. However this year I ran into a glitch - the Homebuyer Credit Form would not accept the fact that I ceased using my home as my main home beyond the current filing tax year. I purchased my home in 2008. I am active duty military and had to move due to military orders in 2012. My repayments were no longer required once I had to move. I converted the property to a rental property, so I still own it, but it is no longer the main/primary home. Request review that form to be in concurrence with the IRS Tax Pubs. Thanks! April 20, 2014
Rated 5 out of 5 by hossnjade1 Best I've Found I have gone to other tax places and used H&R block online. I always come back to Turbo Tax. Learned my lesson. Won't ever stray again April 19, 2014
Rated 2 out of 5 by RDKspike Useable, easier that some of the others. 1. When in the middle of processing and I save the file, it should reopen at the point I saved the file. It is ridiculous to have to step through 2 or 3 pages to get to the point I was working on. 2.Charitable donations should be alphabetized. I do this as I gather the information to be put in my tax forms. Otherwise, it is search through the entire list to find the next entry - and that includes the ones I did not donate to this year. 3. The real problem was in the processing of last years' overpayment. I indicated that I wanted it to go towards 2014 Estimated Tax. However, TurboTax ended up with $1607.00 on line 73, and $1682.00 on line 75. And the return was rejected. I do not know where TurboTax got the $1682.00, unless it was from a previous calculation that was changed when I changed a number in some other part of the form. April 19, 2014
Rated 5 out of 5 by DEDEE49 ALWAYS EXCELLENT Reliable, easy to understand directions plus added bonus of in the privacy of my home. Nothing can compare for my needs and maybe yours, too! April 19, 2014
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