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TurboTax Customer Ratings and Product Reviews - page 1718 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182852 reviews)
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Rated 4.6 out of 5 by 182850 reviewers.
Rated 2 out of 5 by Tough Took hours and hours to get into the system to continue my return that I had started. Eventually had to completely start over with a new signin and password. VVVEERRYYY frustrating. March 13, 2015
Rated 4 out of 5 by Great product Very easy to use and helps filer not to overlook possible deductions. Retains info to make future years easier to do. Easy to file. Heavy on promotion of anciliary products but that's not a big issue. Definitely recommend. March 13, 2015
Rated 5 out of 5 by Simply the simplest way to do things Di my taxes in about 20 minutes flat while brewing a pot of coffee & watching TV. As the name implies it is very Intuitive and at some times actually funny, whoever they paid to compose their website did not get paid enough it is one of the smoothest interfaces I have ever used. All in all I only used their free product but I will say it is definitely worth your time. Phocion Park III March 13, 2015
Rated 5 out of 5 by Great Job Tu for e-filling my taxes March 13, 2015
Rated 5 out of 5 by Turbo Tax Great software. Easier the 3rd time around! March 13, 2015
Rated 5 out of 5 by AMAZING!!!! I love this site and I plan to use it for many years to come!! March 13, 2015
Rated 5 out of 5 by Gave me peace of mind knowing I was doing every thing right by following the instruictions. March 13, 2015
Rated 3 out of 5 by Comments 2014 Had a very hard time trying to efile the returns. Fed went pretty well but only after I elected to do the check. Other areas would not work for me. State was a disaster. Hard to get computer to accept a credit card for 19.95. However all cards had ample money in them. Also there was something toward the end about being represented. I would say no, continue on but it kept coming back to that screen about representation. Did not want me to file my state return. Finally a day later I tried to file my state return and it went through...Overall this has been the least favorite turbo tax process that I have used for many years. You just won't leave it alone after you get a good version. Got to keep paying someone to monkey with the program. Hope next year actually gets better for the customer. If someone wants to call me I will be happy to go through it line by line. Thank you for taking the time to read this note. Christ Kondos March 13, 2015
Rated 4 out of 5 by When I want to edit a dollar amount I want to be able to go directly to that figure. I don't want to have to answer all kinds of questions. March 13, 2015
Rated 3 out of 5 by Synchronization is terrible During final review it becomes apparent that the software doesn't pull the previously entered data from other areas within the overall return, i.e. I had to enter business car use in two different states even though it was the same data. That's another thing, we didn't use our car for business use in California, only Nebraska so why do I have to include it in California's return???? Also when entering state data if I need to look at a certain form and choose "forms" when I return to the step by step process I often loose my place and have to start all over again, are you kidding me???!! March 13, 2015
Rated 5 out of 5 by So Simple This was the easiest, cheapest and best return. Thank you Turbo tax March 13, 2015
Rated 5 out of 5 by Always the best My faithful standby for over 15 years--can't get by without Turbotax (both home and business). March 13, 2015
Rated 5 out of 5 by Easy I think everything was ok. March 13, 2015
Rated 5 out of 5 by Loving TurboTax since 1995 I have been using TurboTax since 1995. I really appreciate the ability to import data from prior years and from my brokerage and bank accounts. I do tax returns for friends as well as for myself. March 13, 2015
Rated 5 out of 5 by TurboTax Rocks! Oh I am so thankful for this easy non-stressful way to do my taxes! Super easy and not one problem along the way. Thanks TurboTax!!!! March 13, 2015
Rated 4 out of 5 by Certainly better than doing it by hand Overall pretty darn good. Amending a return which has been submitted electronically, but not yet paid is totally confusing. The software can't differentiate between an electronically submitted federal form and a mailed in state form. Prints way more forms that you really need to submit an amended return and you have to sort them out yourself. And, the voucher amounts are wrong. Instead of a voucher for the difference, it prints out a voucher for the entire amount. Make sure you don't send in too much. This part of the software needs real work. March 13, 2015
Rated 5 out of 5 by they even answered my questions by telephone which I totally needed March 13, 2015
Rated 5 out of 5 by Kudos TurboTax takes a horribly complicated tax code and makes it work by step-by-step guides, and personalizing the preparation for only what applies to the tax payer. I'd be totally lost without TurboTax. March 13, 2015
Rated 5 out of 5 by Excellent product! I have been using TurboTax for years and find it to be the best and easiest program to use for filing my taxes. March 13, 2015
Rated 3 out of 5 by needs work My biggest problem is that it is hard to review things that are imported. If you make a mistake in Quicken in defining an account, you can't see the information that is imported in error without jumping through hoops. I used to be able to see what I imported, and could catch my mistakes easier before. March 13, 2015
Rated 3 out of 5 by Disappointed I'm not going to beat a dead horse because you should already understand that by removing some forms you forced us into higher cost packages. My business carries/carried an inventory but did NO business. I was able to use Schedule C in last year's Premier, and could have used Deluxe, but was forced into the Home and Business this year. I read where you admitted it was a mistake and was making it up to us but yet I didn't see anything. No discount, nada, zip. I'm disappointed. I'll see how you turn-around next year before deciding on the future. Also, you still have stupid mistakes. I filed a part-year resident state form but your error check kept finding errors in a blank, unneeded, full-year resident form. Duh! March 13, 2015
Rated 3 out of 5 by I found the business partnership very clunky to use. It was difficult to figure out allocations. I had a beginning and ending capital balance that was not in accordance with the profit %.. Took a lot of time to figure out how to do this. Also I had an LLC, but on the state return it wanted to put that the members were partners. I had to override it on the tax form which I don't like doing. Everything that was out of the ordinary seemed very difficult to accomplish. I wish the software was more user friendly. March 13, 2015
Rated 5 out of 5 by Easy Day Great way to prepare your taxes each year. I have used Turbo Tax for over 20 years. March 13, 2015
Rated 2 out of 5 by Several Roadblocks I wanted to change my amount of 2014 tax refund applied to 2015 estimated taxes. It could not be done without totally looping back through the step by step instructions for the whole return. A royal pain. It wouldn't allow me through the check review because I had manually done an overide on that line of the 1040 form. When I went to e-file, a pop up stated that the program prevented the webpage from being displayed, but didn't tell me why. Finally figured out that it was hanging up, because I didn't fill out the TN state return which I did not meet any requirements for filling, since TN does not have a state income tax. Finally figured out how to get around that. Went to pay my NC state filing fee by credit card and the secure webpage never would display to allow payment. Had to go the lengthy route and more paper work and charges associated with deducting cost from my tax refund. Might try another tax preparation product next year. Worse experience I have ever had using Turbo Tax. March 13, 2015
Rated 1 out of 5 by Free isn't free anymore After over an hour of hard work, the site told me my "free" return isn't free, it would cost over $30. They should have notified me at the beginning of my return that this was a possibility. I've used TurboTax for 15 years but I won't be able to anymore. March 13, 2015
Rated 5 out of 5 by I would highly recommend this product. March 13, 2015
Rated 4 out of 5 by Solid product The program seems to be stable and bug free. There were some issues with help screens having text superimposed on other text. The program seems to cover all but some really unusual circumstances. March 13, 2015
Rated 5 out of 5 by each year it is getting better I will be using it again next year March 13, 2015
Rated 5 out of 5 by very good excellent March 13, 2015
Rated 5 out of 5 by Great product! This is either my third or fourth year using TurboTax. Even with the recent hacking, I felt confident in the product. If you can read, you can follow the promptings. Intuit makes good products. I've recommended this for a couple years and continue to do so. March 13, 2015
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