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TurboTax Customer Ratings and Product Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(180909 reviews)
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Rated 5 out of 5 Easy! TurboTax takes the complicated task of filing taxes for your own business and makes it easy! April 23, 2015
Rated 5 out of 5 Customer Service at it's best & Great product! My 3rd year using TT, it's hands down the best and most easy to use product. Shelene & Robin were informed, helpful and pleasant. You just don't find this level of customer service & great product, ty! April 23, 2015
Rated 3 out of 5 BASIC FORMS MISSING FROM DELUX Why should I have to buy the Premier edition? Why isn't schedule D part of the Deluxe edition? It is a basic form that should be included in the Deluxe edition. I will have to seriously consider other tax software since Turbo Tax no longer includes this basic form in its basic program. I heard that Tax Cut is better than Turbo Tax because it includes this form. There is absolutely no reason for this. I will have to cancel my yearly automatic shipment. It was a great run (over 10 years) but Turbo Tax has decided it no longer wants my business. You can be sure that I will let everyone I know about this. April 23, 2015
Rated 5 out of 5 by 2014 taxes Overall, we are very pleased with TurboTax 2014. The program lived up to the fine standards expected from TurboTax, since we have used TT for more than five years running. April 23, 2015
Rated 3 out of 5 Unhappy with state and lack of info Wasn't shown a place for entry of IL PIN and forgot that was needed. Now IL return was rejected and because my computer was down and I was unable to check my emails, I have missed the deadline to resubmit with PIN and will have to pay a penalty. TT did not answer my questions regarding cost basis with merger either; noted others had same question as mine. April 23, 2015
Rated 4 out of 5 max refund helped to get a better refund than ever before April 23, 2015
Rated 1 out of 5 Worst Turbo Tax version ever I will probably use H & R Block tax software from now on. I have used TurboTax for at least 25 years. I always appreciated the guide me format, ability to save as I go, and ability to print mail-in returns and complete copies for my records. This year some forms were deleted from the usual Deluxe version, necessitating an upgrade. You should have a talk with the person who deleted those forms. The worst part was being put into a computer program loop at the end. The program constantly bugged me to file electronically. I wanted to print a complete copy for my records. When I clicked on print to make a copy for my records, the save to pdf screen came up. I saved the file. After that there was no way to print anything. Fortunately I know how to locate and print a pdf file. (Your customer service link does not give me opportunity to submit comments.) April 23, 2015
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  • #1 best-selling tax software: Based on aggregated sales data for all tax year 2013 TurboTax products.
  • 4.8 out of 5 stars: Average based on customer ratings on TurboTax.com for TurboTax Online and CD/download products tax year 2014, as of January 2015.
  • Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
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  • Eligibility for $25 cash back for returning Deluxe customers: Customers who have completed their 2013 taxes in TurboTax Deluxe (CD or download), and have completed their 2014 taxes in either TurboTax Premier or TurboTax Home & Business (CD or download), and apply here before 11:59PM PDT April 20, 2015, are eligible for $25 back. 2014 TurboTax Advantage users are ineligible for this offer. Terms and conditions are subject to change without notice.
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