TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo tax is a nightmare My company advertised that Turbo tax was free through our corporate website (Ceridian). I somehow got duped into paying 108 dollars to file my taxes. I dont think this is good business practice and I will not consider using this software in the future.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Awesome!! It's been 8 years that I have been using Turbo Tax and it has been great, no issues whatsoever, very easy friendly, I do it at my own pace and I love that it keeps sending me emails reminding me that I need to file my taxes. Really love it!!!
Date published: 2022-04-02
Rated 4 out of 5 by from TurboTax is simple & easy but sneaky with fees. TurboTax makes doing my taxes simple, easy, and far less scary than doing them by myself. I've used TurboTax for years and probably will continue to do so! However, I felt that during my checkout process I was shocked by the additional fees when adding extra "packages" to my tax forms. Don't trust the "no need to take out your wallet, you can apply your extra package using your federal return"... the kicker here is that the processing fee for applying the payment to your federal return was just as much as the package itself. Pull out that wallet to avoid sneaky fees!
Date published: 2022-04-02
Rated 5 out of 5 by from Love TurboTax!!! TurboTax really does get you the BEST return with little to no hassle!
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax live is great. Swapna was amazing, she communicates well and in a timely manner.
Date published: 2022-04-02
Rated 5 out of 5 by from Great It was easy to use and file my taxes with no problem!
Date published: 2022-04-02
Rated 1 out of 5 by from Countless Transmission Errors- Horrible Experience I tried to e-file since late Feb 2022 and I kept receiving submission error messages over and over again without specific details from the software about what exactly the problem was that I needed to fix. I spent so much time through many phone calls and chats with live help where no one understood what the real problem was since the error messages were so vague. Finally, the CPA Karen, Tax Prep Assistant, empathized with my struggles with the software and stayed on the phone with me for 2 hours yesterday until the resolution. She helped me figure out that I had too many crypto transactions for the software to make a printable form for submission. That was the whole problem that the system could not communicate and thereby submit! Thank God for people like Karen! She was the one bright spot in this whole experience. Please give her a well deserved raise in pay or a worthwhile financial bonus. Overall, the software is very advanced and I like how it incorporates data directly from brokerages without risking typing errors by the user. However, Turbotax needs to fix customer service issues regarding error messages and escalations to different departments with true ownership for the problem instead of everyone "trying to close out the case." It was a complete headache explaining the problem to so many different agents without someone owning and trying to resolve the problem until submission aside from Karen. Also, the software needs to be more specific for error transmission messages because some representatives guessed that the problem was state tax form related or Federal Individual Form Availability Dates.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax Just Okay I think the cost for this free software is ridiculous. Also the barrage of advertisers
Date published: 2022-04-02
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT DID NOT HAVE TO ENGAGE ONE OF YOUR REPRESENTATIVES.
Date published: 2022-04-02
Rated 5 out of 5 by from easy to use- great support from live chat Live pro saved the day! Had an issue uploading from Webull, but the pro knew what to do.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 9999
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo tax is a nightmare My company advertised that Turbo tax was free through our corporate website (Ceridian). I somehow got duped into paying 108 dollars to file my taxes. I dont think this is good business practice and I will not consider using this software in the future.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Awesome!! It's been 8 years that I have been using Turbo Tax and it has been great, no issues whatsoever, very easy friendly, I do it at my own pace and I love that it keeps sending me emails reminding me that I need to file my taxes. Really love it!!!
Date published: 2022-04-02
Rated 4 out of 5 by from TurboTax is simple & easy but sneaky with fees. TurboTax makes doing my taxes simple, easy, and far less scary than doing them by myself. I've used TurboTax for years and probably will continue to do so! However, I felt that during my checkout process I was shocked by the additional fees when adding extra "packages" to my tax forms. Don't trust the "no need to take out your wallet, you can apply your extra package using your federal return"... the kicker here is that the processing fee for applying the payment to your federal return was just as much as the package itself. Pull out that wallet to avoid sneaky fees!
Date published: 2022-04-02
Rated 5 out of 5 by from Love TurboTax!!! TurboTax really does get you the BEST return with little to no hassle!
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax live is great. Swapna was amazing, she communicates well and in a timely manner.
Date published: 2022-04-02
Rated 5 out of 5 by from Great It was easy to use and file my taxes with no problem!
Date published: 2022-04-02
Rated 1 out of 5 by from Countless Transmission Errors- Horrible Experience I tried to e-file since late Feb 2022 and I kept receiving submission error messages over and over again without specific details from the software about what exactly the problem was that I needed to fix. I spent so much time through many phone calls and chats with live help where no one understood what the real problem was since the error messages were so vague. Finally, the CPA Karen, Tax Prep Assistant, empathized with my struggles with the software and stayed on the phone with me for 2 hours yesterday until the resolution. She helped me figure out that I had too many crypto transactions for the software to make a printable form for submission. That was the whole problem that the system could not communicate and thereby submit! Thank God for people like Karen! She was the one bright spot in this whole experience. Please give her a well deserved raise in pay or a worthwhile financial bonus. Overall, the software is very advanced and I like how it incorporates data directly from brokerages without risking typing errors by the user. However, Turbotax needs to fix customer service issues regarding error messages and escalations to different departments with true ownership for the problem instead of everyone "trying to close out the case." It was a complete headache explaining the problem to so many different agents without someone owning and trying to resolve the problem until submission aside from Karen. Also, the software needs to be more specific for error transmission messages because some representatives guessed that the problem was state tax form related or Federal Individual Form Availability Dates.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax Just Okay I think the cost for this free software is ridiculous. Also the barrage of advertisers
Date published: 2022-04-02
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT DID NOT HAVE TO ENGAGE ONE OF YOUR REPRESENTATIVES.
Date published: 2022-04-02
Rated 5 out of 5 by from easy to use- great support from live chat Live pro saved the day! Had an issue uploading from Webull, but the pro knew what to do.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 9999