TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live agent was utterly unhelpful I opted for the deluxe product knowing I would inevitably have a question. When the moment came I connected to an agent to chat. He did not understand my question or assumed I was not reading the information on screen. He kept referring me back to what's on screen and no amount of clarification could get him to actually think about my REAL question. Then he abruptly ended the session. I would like a refund on the amount paid for this service as it was utterly unhelpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Still very good after years Been using TT for years, and it's always very straight forward in most aspects. TT is better at downloading tax documents from financial institutions than years past. TT can still improve the interface for Form 1099-B however.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is AWSOME! I love Turbo Tax!! Loved it and enjoyed it! So happy!
Date published: 2023-02-26
Rated 5 out of 5 by from I love using Turbo Tax It is just so user friendly I feel confident to do my taxes at home... also, appreciate the abiltiy to pull up old taxes when I need them ... thank you!
Date published: 2023-02-26
Rated 1 out of 5 by from Forced upgrade Turbo tax is doing it again! Forcing client upgrade and no way or at least making it extremely difficult to refuse it. Not worth the money. Likely to not use next year.
Date published: 2023-02-26
Rated 4 out of 5 by from Thanks Turbo Tax Easy and convenient. Don't think it should cost $89 to file my taxes cause while I had a 1099DIV, it was simple and easy. Plus, the amount of my return would have been half the amount if my mom hadn't paid for the cost.
Date published: 2023-02-26
Rated 5 out of 5 by from Great Tool, pay attention to duplicate forms Duplicated my retirement income but then directed me back to delete it
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use I love that it is very easy to use, and most questions I have are easily answered by the search function.
Date published: 2023-02-26
Rated 4 out of 5 by from Federal strong, State a little weak The Federal return wizard was as strong as always. However, the State wizard was lacking this year. It did not go step by step, but rather listed lots of "start" buttons. I kept getting prompted to correct a dozen items on a form 37 (RITA). I don't live at an address subject to RITA filing, but there was no State wizard, so it didn't ask.
Date published: 2023-02-26
Rated 5 out of 5 by from Great support... Expert Knowledge Great and expert support. Really helped me to have peace of mind about my taxes being done correctly particularly with multiple life events in 2022. Feeling confident!
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9848
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live agent was utterly unhelpful I opted for the deluxe product knowing I would inevitably have a question. When the moment came I connected to an agent to chat. He did not understand my question or assumed I was not reading the information on screen. He kept referring me back to what's on screen and no amount of clarification could get him to actually think about my REAL question. Then he abruptly ended the session. I would like a refund on the amount paid for this service as it was utterly unhelpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Still very good after years Been using TT for years, and it's always very straight forward in most aspects. TT is better at downloading tax documents from financial institutions than years past. TT can still improve the interface for Form 1099-B however.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is AWSOME! I love Turbo Tax!! Loved it and enjoyed it! So happy!
Date published: 2023-02-26
Rated 5 out of 5 by from I love using Turbo Tax It is just so user friendly I feel confident to do my taxes at home... also, appreciate the abiltiy to pull up old taxes when I need them ... thank you!
Date published: 2023-02-26
Rated 1 out of 5 by from Forced upgrade Turbo tax is doing it again! Forcing client upgrade and no way or at least making it extremely difficult to refuse it. Not worth the money. Likely to not use next year.
Date published: 2023-02-26
Rated 4 out of 5 by from Thanks Turbo Tax Easy and convenient. Don't think it should cost $89 to file my taxes cause while I had a 1099DIV, it was simple and easy. Plus, the amount of my return would have been half the amount if my mom hadn't paid for the cost.
Date published: 2023-02-26
Rated 5 out of 5 by from Great Tool, pay attention to duplicate forms Duplicated my retirement income but then directed me back to delete it
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use I love that it is very easy to use, and most questions I have are easily answered by the search function.
Date published: 2023-02-26
Rated 4 out of 5 by from Federal strong, State a little weak The Federal return wizard was as strong as always. However, the State wizard was lacking this year. It did not go step by step, but rather listed lots of "start" buttons. I kept getting prompted to correct a dozen items on a form 37 (RITA). I don't live at an address subject to RITA filing, but there was no State wizard, so it didn't ask.
Date published: 2023-02-26
Rated 5 out of 5 by from Great support... Expert Knowledge Great and expert support. Really helped me to have peace of mind about my taxes being done correctly particularly with multiple life events in 2022. Feeling confident!
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9848