TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
Rated 5 out of 5 by from Neal’s Services was amazing! He was great, throughout the process! He was very patient and professional.
Date published: 2022-03-25
Rated 3 out of 5 by from Haave used Turbo for 20+ years. I remember when you could click on top of page and Turbo would bring up the applicable tax code explanation. Suggest you put that back in.
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax is great; i was hesitant to pay to file my taxes at first because I used to use credit karma tax, but theyve changed into cash app tqaxes. but overall, pleased with the experience
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is awesome Very easy directions all the way through was happy to see that
Date published: 2022-03-25
Rated 2 out of 5 by from Problem this year that could be avoided. I had a problem this year. First time in many years. My wife died last fall. Wis requires form 804 which desk top Turbo doesn't support. ONY ONLINE. I had to change to mail which I found out after calls and emails. Representative was excellent.
Date published: 2022-03-25
Rated 5 out of 5 by from Love Turbotax! TurboTax is my go to software for doing my taxes and has been for many, many years! easy to use, easy to understand, detailed, and always gets me max money back.
Date published: 2022-03-25
Rated 5 out of 5 by from This was a great experience Robert did an amazing job in helping me out in getting the most out of my refund. He is incredibly helpful and is thorough.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 9717
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
Rated 5 out of 5 by from Neal’s Services was amazing! He was great, throughout the process! He was very patient and professional.
Date published: 2022-03-25
Rated 3 out of 5 by from Haave used Turbo for 20+ years. I remember when you could click on top of page and Turbo would bring up the applicable tax code explanation. Suggest you put that back in.
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax is great; i was hesitant to pay to file my taxes at first because I used to use credit karma tax, but theyve changed into cash app tqaxes. but overall, pleased with the experience
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is awesome Very easy directions all the way through was happy to see that
Date published: 2022-03-25
Rated 2 out of 5 by from Problem this year that could be avoided. I had a problem this year. First time in many years. My wife died last fall. Wis requires form 804 which desk top Turbo doesn't support. ONY ONLINE. I had to change to mail which I found out after calls and emails. Representative was excellent.
Date published: 2022-03-25
Rated 5 out of 5 by from Love Turbotax! TurboTax is my go to software for doing my taxes and has been for many, many years! easy to use, easy to understand, detailed, and always gets me max money back.
Date published: 2022-03-25
Rated 5 out of 5 by from This was a great experience Robert did an amazing job in helping me out in getting the most out of my refund. He is incredibly helpful and is thorough.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 9717