TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Double billed for my State e-file I had to restart my return after attempting to efile, and having paid the $25 for the state e-filing. But there was no way to reference that previous payment. So I was forced to pay a second $25. I will be calling customer support to get my account credited, but there should be an easy way to enter the confirmation code to prevent this
Date published: 2021-05-16
Rated 4 out of 5 by from SOMEWHAT EASY TO USE Somewhat difficult to navigate back, but overall easy to use
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax is A-1 Very happy with the program. Have been a long time user of Turbo Tax. Easy to use as you are walked thru all sections.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax takes you step by step in completing your return and insures you complete all the required forms.
Date published: 2021-05-16
Rated 2 out of 5 by from The program worked fine after wasting 1 1/2 days I've used TurboTax for many years. This year when it needed to do the update upon opening the program after I had entered my tax information and came back to enter more date the update was failing. Many people reported this problem. After wasting 1 1/2 days trying to do the updatre I finally reloaded the program and that resolved the issue. Intuit support was no help. This was very frustrating.
Date published: 2021-05-16
Rated 5 out of 5 by from Simple, thorough and smooth filing! Simple, smooth filing! No issues. Have used TurboTax for years - great product.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank you! Very nice to work with. Easy to talk to. Answered all my questions.
Date published: 2021-05-16
Rated 5 out of 5 by from easy to navigate Great service throughout, the service really walks you through every step to get the greatest possible refund. I was originally supposed to receive one amount, but after reviewing all possible deductions allowed to me, turbotax was able to almost double my refund.
Date published: 2021-05-16
Rated 5 out of 5 by from Year 2020 Turbo Tax Turbo Tax - Year 2020 was easy to use and straight forward. I appreciate that it automatically retrieves information from my last year's tax return to save time. One suggestion, during the E-file section, Turbo Tax did not go directly to the question on what was my adjusted gross income from my previous tax return (security question). Instead, I noticed that the AGI question was listed in the E-File summary and I had not reviewed it for accuracy. Clicking on the AGI question was easy and I verified that the AGI data transferred from my previous tax return by Turbo Tax was correct.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax makes it easier every year, why make it hard JUST USE TURBO TAX
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 953
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Double billed for my State e-file I had to restart my return after attempting to efile, and having paid the $25 for the state e-filing. But there was no way to reference that previous payment. So I was forced to pay a second $25. I will be calling customer support to get my account credited, but there should be an easy way to enter the confirmation code to prevent this
Date published: 2021-05-16
Rated 4 out of 5 by from SOMEWHAT EASY TO USE Somewhat difficult to navigate back, but overall easy to use
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax is A-1 Very happy with the program. Have been a long time user of Turbo Tax. Easy to use as you are walked thru all sections.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax takes you step by step in completing your return and insures you complete all the required forms.
Date published: 2021-05-16
Rated 2 out of 5 by from The program worked fine after wasting 1 1/2 days I've used TurboTax for many years. This year when it needed to do the update upon opening the program after I had entered my tax information and came back to enter more date the update was failing. Many people reported this problem. After wasting 1 1/2 days trying to do the updatre I finally reloaded the program and that resolved the issue. Intuit support was no help. This was very frustrating.
Date published: 2021-05-16
Rated 5 out of 5 by from Simple, thorough and smooth filing! Simple, smooth filing! No issues. Have used TurboTax for years - great product.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank you! Very nice to work with. Easy to talk to. Answered all my questions.
Date published: 2021-05-16
Rated 5 out of 5 by from easy to navigate Great service throughout, the service really walks you through every step to get the greatest possible refund. I was originally supposed to receive one amount, but after reviewing all possible deductions allowed to me, turbotax was able to almost double my refund.
Date published: 2021-05-16
Rated 5 out of 5 by from Year 2020 Turbo Tax Turbo Tax - Year 2020 was easy to use and straight forward. I appreciate that it automatically retrieves information from my last year's tax return to save time. One suggestion, during the E-file section, Turbo Tax did not go directly to the question on what was my adjusted gross income from my previous tax return (security question). Instead, I noticed that the AGI question was listed in the E-File summary and I had not reviewed it for accuracy. Clicking on the AGI question was easy and I verified that the AGI data transferred from my previous tax return by Turbo Tax was correct.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax makes it easier every year, why make it hard JUST USE TURBO TAX
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 953