TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax sucks They charge you way too much money to file your taxes even when doing it on your own. I didn’t use a tax expert but they charged me for one still or else I wouldn’t be able to file.
Date published: 2023-02-26
Rated 1 out of 5 by from Does not work with others like Coinbase I had to pay to get something Turbotax and Coinbase claimed. First I went to another vendor to get my Crypto records in a CVS file. They showed no transactions so after 3 days trying I ended up cancelling and paying Coinbase upgrade to get it. I could get the PDF but not the CVS File. After the upgrade it would download but I had to redo the taxes on TurboTax online. So I had to enter everything else all over. It didn't work. So told by Turbotax I needed to upgrade from Deluxe to Premium. I did that and ended up entering everything again. Then it still didn't upload the CVS file and after days. But it would let me on the website but not disk go to forms and enter manually the transactions. I spent too much time and mistlead by Coinbase and Turbotax spending more than I should have. And cannot talk to a live person at Turbotax without them wanting more money.
Date published: 2023-02-26
Rated 5 out of 5 by from Dug's TurboTax Review Using TurboTax was a great experience. Everything was straight-forward and they provided a lot of helpful pull-down menus to explain specific requirements. I will use TurboTax again in next year!!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome The Agent was knowledgeable helpful and super nice.
Date published: 2023-02-26
Rated 5 out of 5 by from Happy Return Same experience as last year. Great! Will use it again in 2023.
Date published: 2023-02-26
Rated 4 out of 5 by from I hate AI ChatBots. Tried change personal data in my account so I could use my credit card to buy an extra feature. You ChatBot was worthless.
Date published: 2023-02-26
Rated 4 out of 5 by from it was a struggle but I finished It was a struggle this year with the odd situation of QBI for rentals on trust. Very helpful turbo tax telephone representatvies. First one stayed with me two hours trying to figure it out. The numbers were right but could not see the forms. The second representative, Chrystal, found the problem. Scroll down inside little scroll tab! So simple! But that took hours to find. We never did find it last year but I was determined this year. Looking to see better direction with turbo tax for odd situations. And better instruction on how to find and fix errors. The one small error was overlooked by me and you several times, this year and last. Finally found and fixed. Thank you
Date published: 2023-02-26
Rated 5 out of 5 by from very helpful, great service helpful service and knowledgable, I asked quetsions and got quick responses
Date published: 2023-02-26
Rated 5 out of 5 by from I was a top finisher in the race! Quick and easy! Will keep coming back. It was fun having the clock feature!
Date published: 2023-02-26
Rated 4 out of 5 by from Works well for simple returns Filed a simple tax return which went smoothly. No challenging issues filing.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9422
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax sucks They charge you way too much money to file your taxes even when doing it on your own. I didn’t use a tax expert but they charged me for one still or else I wouldn’t be able to file.
Date published: 2023-02-26
Rated 1 out of 5 by from Does not work with others like Coinbase I had to pay to get something Turbotax and Coinbase claimed. First I went to another vendor to get my Crypto records in a CVS file. They showed no transactions so after 3 days trying I ended up cancelling and paying Coinbase upgrade to get it. I could get the PDF but not the CVS File. After the upgrade it would download but I had to redo the taxes on TurboTax online. So I had to enter everything else all over. It didn't work. So told by Turbotax I needed to upgrade from Deluxe to Premium. I did that and ended up entering everything again. Then it still didn't upload the CVS file and after days. But it would let me on the website but not disk go to forms and enter manually the transactions. I spent too much time and mistlead by Coinbase and Turbotax spending more than I should have. And cannot talk to a live person at Turbotax without them wanting more money.
Date published: 2023-02-26
Rated 5 out of 5 by from Dug's TurboTax Review Using TurboTax was a great experience. Everything was straight-forward and they provided a lot of helpful pull-down menus to explain specific requirements. I will use TurboTax again in next year!!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome The Agent was knowledgeable helpful and super nice.
Date published: 2023-02-26
Rated 5 out of 5 by from Happy Return Same experience as last year. Great! Will use it again in 2023.
Date published: 2023-02-26
Rated 4 out of 5 by from I hate AI ChatBots. Tried change personal data in my account so I could use my credit card to buy an extra feature. You ChatBot was worthless.
Date published: 2023-02-26
Rated 4 out of 5 by from it was a struggle but I finished It was a struggle this year with the odd situation of QBI for rentals on trust. Very helpful turbo tax telephone representatvies. First one stayed with me two hours trying to figure it out. The numbers were right but could not see the forms. The second representative, Chrystal, found the problem. Scroll down inside little scroll tab! So simple! But that took hours to find. We never did find it last year but I was determined this year. Looking to see better direction with turbo tax for odd situations. And better instruction on how to find and fix errors. The one small error was overlooked by me and you several times, this year and last. Finally found and fixed. Thank you
Date published: 2023-02-26
Rated 5 out of 5 by from very helpful, great service helpful service and knowledgable, I asked quetsions and got quick responses
Date published: 2023-02-26
Rated 5 out of 5 by from I was a top finisher in the race! Quick and easy! Will keep coming back. It was fun having the clock feature!
Date published: 2023-02-26
Rated 4 out of 5 by from Works well for simple returns Filed a simple tax return which went smoothly. No challenging issues filing.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9422