TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to follow Easy to get questions answered and directions to follow
Date published: 2021-03-11
Rated 3 out of 5 by from Charged me $180??? I don't think that you guys should have charged a 19 year old girl $180 to file her taxes where she was only getting a $260 refund. I had a 10-99 MISC for making videos that was a sum total of under $400. For that, you charged me $155!!! There were no deductions to take and nothing else to do with it. I didn't ask for or use any experts. Seems wrong. Pretty disappointed. I wish you'd refund that.
Date published: 2021-03-11
Rated 5 out of 5 by from Another Great, Informative Year With all the new IRS tax changes going on, TurboTax once again, produced the best Do-It-Yourself software!!
Date published: 2021-03-11
Rated 4 out of 5 by from Encountered a glitch this year... The experience not as well as it should be. Tried to use credit card to pay for filing fees and Audit Defense but kept encountering a system error. Wound up calling Audit Defense directly to pay that fee by credit card (at 2/3 cost charged by TurboTax), and then had to pay state filing fee with refund proceeds. Please correct this uncharacteristic system error.
Date published: 2021-03-11
Rated 5 out of 5 by from 2020 Tax Returns Product was easy to use, guiding thru each phase of returns.
Date published: 2021-03-11
Rated 5 out of 5 by from This was Easy Peasy! Quick and easy. No calculations on my part--always a win.
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX LIVE WAS AWESOME SHE WAS VERY HELPFUL SHE WAS VERY KNOWLEDGEABLE SHE WAS VERY PATIENT AND UNDERSTANDING SHE ANSWERED ALL OF MY QUESTIONS TO BEYOND MY EXPECTATIONS SHE WAS VERY RESPECTFUL AND VERY HELPFUL.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is irreplaceable! I have used TurboTax for at least 25 years. I couldn't have gotten along without it all these years. I would have had to pay a tax person who would have charged much more than the cost of TurboTax. I have control of all parts of the tax preparation, but they help me put the right things in the right places!
Date published: 2021-03-11
Rated 5 out of 5 by from Excellent. Much better than paper forms. Everything worked as expected. No complaints. The Ttax review says my review was too short, so this is making it longer.
Date published: 2021-03-11
Rated 5 out of 5 by from Absolutely AWESOME. . THE BEST The filing process couldn't hardly be easier . . .If/When you have question, the internal documentation pop-ups are superb. So easy and quick. Highly recommended!!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 9125
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to follow Easy to get questions answered and directions to follow
Date published: 2021-03-11
Rated 3 out of 5 by from Charged me $180??? I don't think that you guys should have charged a 19 year old girl $180 to file her taxes where she was only getting a $260 refund. I had a 10-99 MISC for making videos that was a sum total of under $400. For that, you charged me $155!!! There were no deductions to take and nothing else to do with it. I didn't ask for or use any experts. Seems wrong. Pretty disappointed. I wish you'd refund that.
Date published: 2021-03-11
Rated 5 out of 5 by from Another Great, Informative Year With all the new IRS tax changes going on, TurboTax once again, produced the best Do-It-Yourself software!!
Date published: 2021-03-11
Rated 4 out of 5 by from Encountered a glitch this year... The experience not as well as it should be. Tried to use credit card to pay for filing fees and Audit Defense but kept encountering a system error. Wound up calling Audit Defense directly to pay that fee by credit card (at 2/3 cost charged by TurboTax), and then had to pay state filing fee with refund proceeds. Please correct this uncharacteristic system error.
Date published: 2021-03-11
Rated 5 out of 5 by from 2020 Tax Returns Product was easy to use, guiding thru each phase of returns.
Date published: 2021-03-11
Rated 5 out of 5 by from This was Easy Peasy! Quick and easy. No calculations on my part--always a win.
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX LIVE WAS AWESOME SHE WAS VERY HELPFUL SHE WAS VERY KNOWLEDGEABLE SHE WAS VERY PATIENT AND UNDERSTANDING SHE ANSWERED ALL OF MY QUESTIONS TO BEYOND MY EXPECTATIONS SHE WAS VERY RESPECTFUL AND VERY HELPFUL.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is irreplaceable! I have used TurboTax for at least 25 years. I couldn't have gotten along without it all these years. I would have had to pay a tax person who would have charged much more than the cost of TurboTax. I have control of all parts of the tax preparation, but they help me put the right things in the right places!
Date published: 2021-03-11
Rated 5 out of 5 by from Excellent. Much better than paper forms. Everything worked as expected. No complaints. The Ttax review says my review was too short, so this is making it longer.
Date published: 2021-03-11
Rated 5 out of 5 by from Absolutely AWESOME. . THE BEST The filing process couldn't hardly be easier . . .If/When you have question, the internal documentation pop-ups are superb. So easy and quick. Highly recommended!!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 9125