TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from My Tax Refund Was very easy to use and friendly also liked I could ask question and get responce very easy
Date published: 2022-02-21
Rated 5 out of 5 by from So Helpful Turbo tax is great. I had to file as self employed for the first time this year, they made it so easy and affordable.
Date published: 2022-02-21
Rated 2 out of 5 by from Turbo Tax has seen better days Desktop Version- operates like a terminally ill hospital patient with nobody checking on them. Completey abandoned by TurboTax. TurboTax online-Serious bug/flaw-could not delete a deduction/work expense section when added an amount in by mistake. Had to leave it there after spending hours on it and also having TurboTax support people take a look sharing my computer screen. SHAME ON YOU INTUIT. YOUR GOOD DAYS ARE IN THE REAR VIEW MIRROR
Date published: 2022-02-21
Rated 3 out of 5 by from It was a headache this year compared to last year my overall experience with Turbo tax this year was frustrating. When I finally got to my expert he was good and helpful.
Date published: 2022-02-21
Rated 5 out of 5 by from Free is Good Been doing TurboTax for 3 years now. Fast, efficient and on the money
Date published: 2022-02-21
Rated 5 out of 5 by from Super easy to understand Turbotax is userfriendly, informative, and helpful for me! The website does a great job of anticipating questions and answering them before I even have to ask!
Date published: 2022-02-21
Rated 5 out of 5 by from I hate paying for tax prep, but if I must... TurboTax is an excellent option. Things were just a *little* too confusing this year to do my own, so I used TurboTax. I was annoyed that I couldn't use the free version, as I had a dependent child care account that I needed to claim, and the free version would not allow that. Of course TurboTax doesn't tell you that until you've entered *all* your information and dedicated time and energy to the process (insert eye roll here). But other than that, I was pleased with the ease of it.
Date published: 2022-02-21
Rated 5 out of 5 by from Great experience...considering. Easy to use for a first time online filer. Would recommend.
Date published: 2022-02-21
Rated 2 out of 5 by from Needs to Improve... I loved Turbotax for the 2019 and 2020 tax seasons when it was truly free. This year with the rise in crypto, the return was a bit more complicated. I had to upgrade to higher service for 69$ which still did not allow me to talk with a representative when their website kept showing errors for no reason in my 1099-B forms over and over. Scrolling was awful as check boxes moved while words remained in place...maybe it impossible to select items along with the boxes not responding to clicks.
Date published: 2022-02-21
Rated 5 out of 5 by from Easy Easy as pie!!!!!!!?????!¡!!!!!!!!!!!!!!!!!!???????
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9067
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Tax Refund Was very easy to use and friendly also liked I could ask question and get responce very easy
Date published: 2022-02-21
Rated 5 out of 5 by from So Helpful Turbo tax is great. I had to file as self employed for the first time this year, they made it so easy and affordable.
Date published: 2022-02-21
Rated 2 out of 5 by from Turbo Tax has seen better days Desktop Version- operates like a terminally ill hospital patient with nobody checking on them. Completey abandoned by TurboTax. TurboTax online-Serious bug/flaw-could not delete a deduction/work expense section when added an amount in by mistake. Had to leave it there after spending hours on it and also having TurboTax support people take a look sharing my computer screen. SHAME ON YOU INTUIT. YOUR GOOD DAYS ARE IN THE REAR VIEW MIRROR
Date published: 2022-02-21
Rated 3 out of 5 by from It was a headache this year compared to last year my overall experience with Turbo tax this year was frustrating. When I finally got to my expert he was good and helpful.
Date published: 2022-02-21
Rated 5 out of 5 by from Free is Good Been doing TurboTax for 3 years now. Fast, efficient and on the money
Date published: 2022-02-21
Rated 5 out of 5 by from Super easy to understand Turbotax is userfriendly, informative, and helpful for me! The website does a great job of anticipating questions and answering them before I even have to ask!
Date published: 2022-02-21
Rated 5 out of 5 by from I hate paying for tax prep, but if I must... TurboTax is an excellent option. Things were just a *little* too confusing this year to do my own, so I used TurboTax. I was annoyed that I couldn't use the free version, as I had a dependent child care account that I needed to claim, and the free version would not allow that. Of course TurboTax doesn't tell you that until you've entered *all* your information and dedicated time and energy to the process (insert eye roll here). But other than that, I was pleased with the ease of it.
Date published: 2022-02-21
Rated 5 out of 5 by from Great experience...considering. Easy to use for a first time online filer. Would recommend.
Date published: 2022-02-21
Rated 2 out of 5 by from Needs to Improve... I loved Turbotax for the 2019 and 2020 tax seasons when it was truly free. This year with the rise in crypto, the return was a bit more complicated. I had to upgrade to higher service for 69$ which still did not allow me to talk with a representative when their website kept showing errors for no reason in my 1099-B forms over and over. Scrolling was awful as check boxes moved while words remained in place...maybe it impossible to select items along with the boxes not responding to clicks.
Date published: 2022-02-21
Rated 5 out of 5 by from Easy Easy as pie!!!!!!!?????!¡!!!!!!!!!!!!!!!!!!???????
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9067