TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo I was struggling until I talked to a person and didn’t take long after that. She was great!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax Forever! I've been using TurboTax for (I think) 20 years now. Never an issue, audit, glitch, hangup with refund. Everything always works!
Date published: 2022-03-04
Rated 2 out of 5 by from It was fine I had a lot of short term capital gains trading Crypto, and I also relocated twice living in 3 states for this year's filing, so I knew I needed help filing my taxes this year and I turned to TurboTax. The only downside was I feel like I was mislead with their pricing. I signed up for the Expert Level, the most expensive, and after following the instructions and uploading all of my documents, my assigned Tax Expert did not respond for several days for starters. Then I was automatically assigned to another Tax Expert, Carol, who was great. I was quoted $359.00 for the TurboTax Expert Tax help to do my complete return and file it for me, however when I checked out the bill was well over $500.00 from TurboTax, and the reason is they broke out each State's return and I had moved twice so I had MA, NH didn't have one, and VA. I did not know of this $50.00 State Tax Filing cost from TurboTax upfront - it was never identified, and I really felt like I was being up-charged by Intuit TurboTax after I had already signed up for what I thought was the Top Level Expert do everything for $359.00. I also could not find anywhere on the website which would allow me to dispute these upcharges except for the absolutely useless "chat bot" box. I felt like I was taken advantage of and I already had a pretty big bill with the government for this filing, so these upcharges by Intuit TurboTax, charging me for each state filing on top of the Expert filing, were not welcome at all and left a bitter taste in my mouth. Buyer beware, I'm not sure I would use this service again unless these up charges were identified upfront with their most expensive package that they offer.
Date published: 2022-03-04
Rated 4 out of 5 by from tURBO TAX I was not happy I did not need the live help and I could not back out of it before I started. So It cost me $119.
Date published: 2022-03-04
Rated 5 out of 5 by from Multi-Decade user of Turbotax Filing status has become more simplified over the years, but because Turbotax maintains accurate filing requirements, I continue to rely on their expertise. Thank you for continuing to provide guidance an old man can rely upon.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Review Now is the time for all good men to come to the rescue
Date published: 2022-03-04
Rated 4 out of 5 by from It does the job Turbo Tax generally works well and is easy to use. It is comparable to other on-line preparation software that I use for other family members. However, I am disappointed that I will need to upgrade my computer operating system or purchase a new new computer to prepare the 2022 return. I may try another tax prep program next year.
Date published: 2022-03-04
Rated 5 out of 5 by from Great asset especially foir late filers! This was a challenging year to file and I hate to admit it but I was really hating ot get into it but TT made a difficult task very doable.
Date published: 2022-03-04
Rated 4 out of 5 by from Continues to impress I have been very pleased with my experience with Turbo Tax. Waiting in on the update for Form1116 was disappointing however was able to find accurate information as to when update would be available via google searches because website was not updated.
Date published: 2022-03-04
Rated 1 out of 5 by from Dont use Full Service! I have been using Turbotax for years. I have been very happy with them until this year. The Full Service is terrible!
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 8980
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo I was struggling until I talked to a person and didn’t take long after that. She was great!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax Forever! I've been using TurboTax for (I think) 20 years now. Never an issue, audit, glitch, hangup with refund. Everything always works!
Date published: 2022-03-04
Rated 2 out of 5 by from It was fine I had a lot of short term capital gains trading Crypto, and I also relocated twice living in 3 states for this year's filing, so I knew I needed help filing my taxes this year and I turned to TurboTax. The only downside was I feel like I was mislead with their pricing. I signed up for the Expert Level, the most expensive, and after following the instructions and uploading all of my documents, my assigned Tax Expert did not respond for several days for starters. Then I was automatically assigned to another Tax Expert, Carol, who was great. I was quoted $359.00 for the TurboTax Expert Tax help to do my complete return and file it for me, however when I checked out the bill was well over $500.00 from TurboTax, and the reason is they broke out each State's return and I had moved twice so I had MA, NH didn't have one, and VA. I did not know of this $50.00 State Tax Filing cost from TurboTax upfront - it was never identified, and I really felt like I was being up-charged by Intuit TurboTax after I had already signed up for what I thought was the Top Level Expert do everything for $359.00. I also could not find anywhere on the website which would allow me to dispute these upcharges except for the absolutely useless "chat bot" box. I felt like I was taken advantage of and I already had a pretty big bill with the government for this filing, so these upcharges by Intuit TurboTax, charging me for each state filing on top of the Expert filing, were not welcome at all and left a bitter taste in my mouth. Buyer beware, I'm not sure I would use this service again unless these up charges were identified upfront with their most expensive package that they offer.
Date published: 2022-03-04
Rated 4 out of 5 by from tURBO TAX I was not happy I did not need the live help and I could not back out of it before I started. So It cost me $119.
Date published: 2022-03-04
Rated 5 out of 5 by from Multi-Decade user of Turbotax Filing status has become more simplified over the years, but because Turbotax maintains accurate filing requirements, I continue to rely on their expertise. Thank you for continuing to provide guidance an old man can rely upon.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Review Now is the time for all good men to come to the rescue
Date published: 2022-03-04
Rated 4 out of 5 by from It does the job Turbo Tax generally works well and is easy to use. It is comparable to other on-line preparation software that I use for other family members. However, I am disappointed that I will need to upgrade my computer operating system or purchase a new new computer to prepare the 2022 return. I may try another tax prep program next year.
Date published: 2022-03-04
Rated 5 out of 5 by from Great asset especially foir late filers! This was a challenging year to file and I hate to admit it but I was really hating ot get into it but TT made a difficult task very doable.
Date published: 2022-03-04
Rated 4 out of 5 by from Continues to impress I have been very pleased with my experience with Turbo Tax. Waiting in on the update for Form1116 was disappointing however was able to find accurate information as to when update would be available via google searches because website was not updated.
Date published: 2022-03-04
Rated 1 out of 5 by from Dont use Full Service! I have been using Turbotax for years. I have been very happy with them until this year. The Full Service is terrible!
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 8980