TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax Friendly, but Live Expert Not So Much I would say the site to actually get your taxes done is very user friendly and explanation for a variety of issues are abundant. Problem I had was I had a question in regards to state ID possibly being rejected and I was put on hold twice for well over 8-10 min only for the Live Expert personnel to tell me they don't know and that I need to contact the employer to give me a state ID even though the state ID is on the W-2. Pretty irritated that a wait time of approximately 19 min to actually talk to one and then having to wait just as long if not longer to get an I don't know answer is pretty frustrating. First time using the Live Expert feature and I have to say that it seems the people that are utilized for this feature are not familiar with the TurboTax interface or are not experts at all. I am not as inclined to use this feature since the person on the other line did not explain things well nor did he take the time to really get an understanding of the situation at hand. It felt more like I was an inconvenience to him.
Date published: 2021-03-02
Rated 5 out of 5 by from Another year of guidance with Turbo Tax Step by Step through the tax elements, made it much easier than doing it all by myself
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use and quick. What more can you ask for, it's free!
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use!! its easy to use. tells you exactly what to put in and where to find it!
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax So easy, so quick, makes me feel comfortable and not afraid of an audit
Date published: 2021-03-02
Rated 5 out of 5 by from Great Great really really great to use this product. Review section sucks.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy I have always used turbo tax. The online expert feature was very helpful. It was quick and helped me get my taxes done fast.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX WAS VERY SIMPLE TO USE TURBO TAX WAS VERY EASY TO USE. I HAD A QUESTION AND SPOKE TO A LIVE AGENT WHO WAS VERY NICE AND HELPED ME WITH MY ISSUE.
Date published: 2021-03-02
Rated 4 out of 5 by from Seemed like everything was clean and easy to work This time around with all of the COVID related issues. I found that everything was pretty easy and in place where I needed it to be to complete this process quick and painless. Only delay I had experienced was due to waiting on the finalizing of the cares act and taxs reform form. But I cant blame Turbotax for someone else's delay :). They were quick o get their system to meet with the requirements in time for me to submit.
Date published: 2021-03-02
Rated 5 out of 5 by from great So easy! focus on the product. it was the best way to file
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8928
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax Friendly, but Live Expert Not So Much I would say the site to actually get your taxes done is very user friendly and explanation for a variety of issues are abundant. Problem I had was I had a question in regards to state ID possibly being rejected and I was put on hold twice for well over 8-10 min only for the Live Expert personnel to tell me they don't know and that I need to contact the employer to give me a state ID even though the state ID is on the W-2. Pretty irritated that a wait time of approximately 19 min to actually talk to one and then having to wait just as long if not longer to get an I don't know answer is pretty frustrating. First time using the Live Expert feature and I have to say that it seems the people that are utilized for this feature are not familiar with the TurboTax interface or are not experts at all. I am not as inclined to use this feature since the person on the other line did not explain things well nor did he take the time to really get an understanding of the situation at hand. It felt more like I was an inconvenience to him.
Date published: 2021-03-02
Rated 5 out of 5 by from Another year of guidance with Turbo Tax Step by Step through the tax elements, made it much easier than doing it all by myself
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use and quick. What more can you ask for, it's free!
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use!! its easy to use. tells you exactly what to put in and where to find it!
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax So easy, so quick, makes me feel comfortable and not afraid of an audit
Date published: 2021-03-02
Rated 5 out of 5 by from Great Great really really great to use this product. Review section sucks.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy I have always used turbo tax. The online expert feature was very helpful. It was quick and helped me get my taxes done fast.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX WAS VERY SIMPLE TO USE TURBO TAX WAS VERY EASY TO USE. I HAD A QUESTION AND SPOKE TO A LIVE AGENT WHO WAS VERY NICE AND HELPED ME WITH MY ISSUE.
Date published: 2021-03-02
Rated 4 out of 5 by from Seemed like everything was clean and easy to work This time around with all of the COVID related issues. I found that everything was pretty easy and in place where I needed it to be to complete this process quick and painless. Only delay I had experienced was due to waiting on the finalizing of the cares act and taxs reform form. But I cant blame Turbotax for someone else's delay :). They were quick o get their system to meet with the requirements in time for me to submit.
Date published: 2021-03-02
Rated 5 out of 5 by from great So easy! focus on the product. it was the best way to file
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8928