TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax needs updating As a retiree, I needed to enter thew forms section to find the QCD line to work out the RMDs. Turbo Tax needs to add a line in the 1099R area to accomodadte this oversight. Searching the "form" to find the line addressing that was frustrating.
Date published: 2022-04-06
Rated 5 out of 5 by from Good customer support! I'm retired clergy, get a pension which is non-taxable because it covers ministerial housing and SS, so it got a little complicated, but I called support and they were so helpful! All done and off! thanks!
Date published: 2022-04-06
Rated 3 out of 5 by from Phone Support Not Satisfactory When I called to understand if there is a bug in the SW or I entered something wrong, tge person was not knowledgeable on the taxes side and not knowledgeable on the software side. Very disappointing
Date published: 2022-04-06
Rated 4 out of 5 by from Almost perfect I've used TurboTax for a couple years now, and on the whole I am almost entirely satisfied with the service. In this specific case, this year, I signed up for more expensive options which were under a free promotional event. The event ended before my return was filed, and I was left holding the bag for more expensive services than I would ordinarily have chosen. Otherwise everything was satisfactory as usual. The tax expert said that the system of processing the promotion was automated and that there was no way to reverse the charges. You might want to have that looked at for future customers.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is awsome Turbotax provided step by step guidance the tough the filing process
Date published: 2022-04-06
Rated 5 out of 5 by from Ryan was awesome I just had to upload my documents and Ryan did the rest. This saved me weeks of time.
Date published: 2022-04-06
Rated 5 out of 5 by from i had easy time using program easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-06
Rated 4 out of 5 by from solid product It is good but I have some issues with downloading Municipal Bond transactions. I failed to get the state abbreviation when downloaded. I had to go back and manually enter the data.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbotax constantly spams you to upgrade The constant spamming to upgrade products is incredibly annoying. I will find another provider for next year.
Date published: 2022-04-06
Rated 3 out of 5 by from Not as good as last year Once the return is started and saved the file is not listed as a recent file and you must search your document files to find the file each time you return. For some unexplained reason I was taken to the Child Credit form. No explanation offered and no BACK button. YOU MUST MAKE AN ENTRY - absolutely frustrating. I wish to print a single screen page, but only printing the entire file is presented.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8696
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax needs updating As a retiree, I needed to enter thew forms section to find the QCD line to work out the RMDs. Turbo Tax needs to add a line in the 1099R area to accomodadte this oversight. Searching the "form" to find the line addressing that was frustrating.
Date published: 2022-04-06
Rated 5 out of 5 by from Good customer support! I'm retired clergy, get a pension which is non-taxable because it covers ministerial housing and SS, so it got a little complicated, but I called support and they were so helpful! All done and off! thanks!
Date published: 2022-04-06
Rated 3 out of 5 by from Phone Support Not Satisfactory When I called to understand if there is a bug in the SW or I entered something wrong, tge person was not knowledgeable on the taxes side and not knowledgeable on the software side. Very disappointing
Date published: 2022-04-06
Rated 4 out of 5 by from Almost perfect I've used TurboTax for a couple years now, and on the whole I am almost entirely satisfied with the service. In this specific case, this year, I signed up for more expensive options which were under a free promotional event. The event ended before my return was filed, and I was left holding the bag for more expensive services than I would ordinarily have chosen. Otherwise everything was satisfactory as usual. The tax expert said that the system of processing the promotion was automated and that there was no way to reverse the charges. You might want to have that looked at for future customers.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is awsome Turbotax provided step by step guidance the tough the filing process
Date published: 2022-04-06
Rated 5 out of 5 by from Ryan was awesome I just had to upload my documents and Ryan did the rest. This saved me weeks of time.
Date published: 2022-04-06
Rated 5 out of 5 by from i had easy time using program easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-06
Rated 4 out of 5 by from solid product It is good but I have some issues with downloading Municipal Bond transactions. I failed to get the state abbreviation when downloaded. I had to go back and manually enter the data.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbotax constantly spams you to upgrade The constant spamming to upgrade products is incredibly annoying. I will find another provider for next year.
Date published: 2022-04-06
Rated 3 out of 5 by from Not as good as last year Once the return is started and saved the file is not listed as a recent file and you must search your document files to find the file each time you return. For some unexplained reason I was taken to the Child Credit form. No explanation offered and no BACK button. YOU MUST MAKE AN ENTRY - absolutely frustrating. I wish to print a single screen page, but only printing the entire file is presented.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8696