TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was great I would use turbo tax again with the new enhancements
Date published: 2022-03-13
Rated 5 out of 5 by from Always gets me the best return possible!! I'm always impressed with TurboTax's ability to into plain English what would otherwise take a tax professional to explain....I always know how and what to do to maximize my return (and where to find the right answer)!
Date published: 2022-03-13
Rated 4 out of 5 by from turbotax worked well but had a little trouble when it would not save my file. after deleting everything and starting over, everything worked OK.
Date published: 2022-03-13
Rated 4 out of 5 by from Worked Great! Pretty easy to file and felt like it was secure and safe to use.
Date published: 2022-03-13
Rated 5 out of 5 by from So simple!!! Preparing taxes at my convenience. In my home. Good thing!
Date published: 2022-03-13
Rated 5 out of 5 by from very simple and easy it was very simple and easy to use. been using turbo tax for 9 yrs
Date published: 2022-03-13
Rated 3 out of 5 by from TurboTax has some problems to fix The 2020 NC carryover problem still exists and may have started years earlier! The program restarts automatically when you shut it down. On top of that while working on my 1st of four Tax Expert support calls I found out that somewhere in the past TurboTax started putting my cash charitable giving carryover amounts into charitable giving of tangible items values ie. clothes, cars, furniture etc. The last support call was 3 hrs and 14 min. The programmers need to find out where the original errors occurred and fix them so that the error doesn't continue on and cause audits. Who Ever heard of donating $10,000.00 of used clothes??? IRS would surely audit this.
Date published: 2022-03-13
Rated 3 out of 5 by from Same flawed software as last year Last year turbo tax software caused a major mistake in my state taxes when it decided to change my employment status to railway worker from retired. After three conversations with TT helpline which they didn't even seem interested. The fed laws concerning PIUA unemployment were changed which caused me to have issues with the state of michigan dept of treasury for 9 month. It took 9 months for a case worker to conclude that TT caused tjhe first glitch and then Joe Biden compounded it. This year the turbotax federal decided to make me a resident of puerto rico which I had to change in the end when the error check found 7 errors having to do with that. Funny co-incidence the TT software did the same thing to my daughter who used the same software. It changed her status to Puerto Rico (she lives in Michigan for 22 years) and she had to change it in error check as well. After 30 plus years of TT and two years in a row of program bugs I might call it a nice run and try something else next year.
Date published: 2022-03-13
Rated 5 out of 5 by from been using TurboTax for years Quick and easy to use. only struggle was getting back to areas to review or correct
Date published: 2022-03-13
Rated 4 out of 5 by from Good program but pricey Excellent coverage on tax situations. Nice popup help with most terms and calculations. Quick computations. Imports previous year data to save user typing and comparison of entries. I found a couple of mistakes my since this year numbers were too different than last year. Not so good was updating information on my deceased wife. I had to go to the "Forms" section to not that she died and when. TT handled the resulting calculations like a pro. The download from institutions lacked US Bank, and my mortgage lenders. Most downside is the cost. State tax is expensive. While Fed e-file is free, you still have to pay another $25 for California e-file. When all is done you will have next year estimated tax calculations, but TT does not set up payments for these as it does for the taxes due. They do suggest EFTS but not state payment.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 8476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was great I would use turbo tax again with the new enhancements
Date published: 2022-03-13
Rated 5 out of 5 by from Always gets me the best return possible!! I'm always impressed with TurboTax's ability to into plain English what would otherwise take a tax professional to explain....I always know how and what to do to maximize my return (and where to find the right answer)!
Date published: 2022-03-13
Rated 4 out of 5 by from turbotax worked well but had a little trouble when it would not save my file. after deleting everything and starting over, everything worked OK.
Date published: 2022-03-13
Rated 4 out of 5 by from Worked Great! Pretty easy to file and felt like it was secure and safe to use.
Date published: 2022-03-13
Rated 5 out of 5 by from So simple!!! Preparing taxes at my convenience. In my home. Good thing!
Date published: 2022-03-13
Rated 5 out of 5 by from very simple and easy it was very simple and easy to use. been using turbo tax for 9 yrs
Date published: 2022-03-13
Rated 3 out of 5 by from TurboTax has some problems to fix The 2020 NC carryover problem still exists and may have started years earlier! The program restarts automatically when you shut it down. On top of that while working on my 1st of four Tax Expert support calls I found out that somewhere in the past TurboTax started putting my cash charitable giving carryover amounts into charitable giving of tangible items values ie. clothes, cars, furniture etc. The last support call was 3 hrs and 14 min. The programmers need to find out where the original errors occurred and fix them so that the error doesn't continue on and cause audits. Who Ever heard of donating $10,000.00 of used clothes??? IRS would surely audit this.
Date published: 2022-03-13
Rated 3 out of 5 by from Same flawed software as last year Last year turbo tax software caused a major mistake in my state taxes when it decided to change my employment status to railway worker from retired. After three conversations with TT helpline which they didn't even seem interested. The fed laws concerning PIUA unemployment were changed which caused me to have issues with the state of michigan dept of treasury for 9 month. It took 9 months for a case worker to conclude that TT caused tjhe first glitch and then Joe Biden compounded it. This year the turbotax federal decided to make me a resident of puerto rico which I had to change in the end when the error check found 7 errors having to do with that. Funny co-incidence the TT software did the same thing to my daughter who used the same software. It changed her status to Puerto Rico (she lives in Michigan for 22 years) and she had to change it in error check as well. After 30 plus years of TT and two years in a row of program bugs I might call it a nice run and try something else next year.
Date published: 2022-03-13
Rated 5 out of 5 by from been using TurboTax for years Quick and easy to use. only struggle was getting back to areas to review or correct
Date published: 2022-03-13
Rated 4 out of 5 by from Good program but pricey Excellent coverage on tax situations. Nice popup help with most terms and calculations. Quick computations. Imports previous year data to save user typing and comparison of entries. I found a couple of mistakes my since this year numbers were too different than last year. Not so good was updating information on my deceased wife. I had to go to the "Forms" section to not that she died and when. TT handled the resulting calculations like a pro. The download from institutions lacked US Bank, and my mortgage lenders. Most downside is the cost. State tax is expensive. While Fed e-file is free, you still have to pay another $25 for California e-file. When all is done you will have next year estimated tax calculations, but TT does not set up payments for these as it does for the taxes due. They do suggest EFTS but not state payment.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 8476