TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use Very easy to use and efficient. Very helpful information on how to file.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax easy to use Not a pro doing my own taxes but with TurboTax it made it easy
Date published: 2021-03-31
Rated 5 out of 5 by from very helpfull very informative and cost was good. had no worryes
Date published: 2021-03-31
Rated 5 out of 5 by from Quick and easy! I've used TurboTax for many years now and I've experienced ZERO problems. It only takes about a half an hour to file, which is good for people (like myself) who don't fully understand all the intricacies of filing our taxes.
Date published: 2021-03-31
Rated 4 out of 5 by from turbo tax is ok too expensive-I prepared it myself but has to pay $200 plus tax
Date published: 2021-03-31
Rated 5 out of 5 by from I love it! Using it was very easy! I'm going to tell my family about it.
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax does make completing tax returns easy. This year was a bit more confusing, i.e., the difference between IRS and TurboTax (TT) instructions for the 1095A form. The fact that tax laws were enacted after the 2020 release that impact 2020 returns were not well coordinated.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is Amazing! Turbo Tax is easy to use and very affordable I choose the Max package for a small additional charge with everything it included it was worth it. The Turbo Tax program was very simple to use with step by step instructions I felt no fear in entering my info from start to finish I knew I was in good hands with a Live Expert always standing by in case I had a question. How I'm just looking forward to receiving my tax refund going right into my account using E-File. Thank you Turbo Tax!
Date published: 2021-03-31
Rated 5 out of 5 by from Easy, free and fast easy free to use and fast would 100% recommend to fill your taxes next year
Date published: 2021-03-31
Rated 3 out of 5 by from Most common things work ok. Special cases are not. Fixing 401k excess contribution was very hard. TurboTax instructions were ambiguous. It did not provide any info about filing 4852, however proposed it after instructing to enter a guessed version of 1099-R. Lots of issues in UI around E-filing Fed and mailing CA. Poor and misleading live support. Talked to 3 CPAs provided by TurboTax. Two of them gave completely different advices on filing 1099-MISC for an income excluded from fed taxable wages. One said to file it as a negative amount. The other said not to file it at all. The CPA who reviewed 401k excess contribution rejected TurboTax instructions on correcting the excess, did not even review IRS publications on 401k corrective distributions procedure, and suggested to talk to HR to amend W2. I've been using TurboTax for over 20 years. This year was the worst experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 841
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use Very easy to use and efficient. Very helpful information on how to file.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax easy to use Not a pro doing my own taxes but with TurboTax it made it easy
Date published: 2021-03-31
Rated 5 out of 5 by from very helpfull very informative and cost was good. had no worryes
Date published: 2021-03-31
Rated 5 out of 5 by from Quick and easy! I've used TurboTax for many years now and I've experienced ZERO problems. It only takes about a half an hour to file, which is good for people (like myself) who don't fully understand all the intricacies of filing our taxes.
Date published: 2021-03-31
Rated 4 out of 5 by from turbo tax is ok too expensive-I prepared it myself but has to pay $200 plus tax
Date published: 2021-03-31
Rated 5 out of 5 by from I love it! Using it was very easy! I'm going to tell my family about it.
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax does make completing tax returns easy. This year was a bit more confusing, i.e., the difference between IRS and TurboTax (TT) instructions for the 1095A form. The fact that tax laws were enacted after the 2020 release that impact 2020 returns were not well coordinated.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is Amazing! Turbo Tax is easy to use and very affordable I choose the Max package for a small additional charge with everything it included it was worth it. The Turbo Tax program was very simple to use with step by step instructions I felt no fear in entering my info from start to finish I knew I was in good hands with a Live Expert always standing by in case I had a question. How I'm just looking forward to receiving my tax refund going right into my account using E-File. Thank you Turbo Tax!
Date published: 2021-03-31
Rated 5 out of 5 by from Easy, free and fast easy free to use and fast would 100% recommend to fill your taxes next year
Date published: 2021-03-31
Rated 3 out of 5 by from Most common things work ok. Special cases are not. Fixing 401k excess contribution was very hard. TurboTax instructions were ambiguous. It did not provide any info about filing 4852, however proposed it after instructing to enter a guessed version of 1099-R. Lots of issues in UI around E-filing Fed and mailing CA. Poor and misleading live support. Talked to 3 CPAs provided by TurboTax. Two of them gave completely different advices on filing 1099-MISC for an income excluded from fed taxable wages. One said to file it as a negative amount. The other said not to file it at all. The CPA who reviewed 401k excess contribution rejected TurboTax instructions on correcting the excess, did not even review IRS publications on 401k corrective distributions procedure, and suggested to talk to HR to amend W2. I've been using TurboTax for over 20 years. This year was the worst experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 841