TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from My Go-To Tax Service Since TY1993! It's thorough. It works. Navigation is easy. Appreciate that you can import the info from the previous year and from It's Deductible. Don't like that even though I have 5 federal downloads, and use 3, I'd have to pay for our 2 Ohio returns. And it was expensive for our son to add a second state. He tried to do it on the state's tax site but since his federal was already completed on TT he had trouble with incompatibility.
Date published: 2022-04-10
Rated 3 out of 5 by from Very easy to use it was easy to use and took only a very short time to finish.
Date published: 2022-04-10
Rated 5 out of 5 by from Simplified our 2021 Return Made it easy to file our Federal and State Returns
Date published: 2022-04-10
Rated 4 out of 5 by from Service great; other communications options needed Experience was great other than not being able to set up a non-telephone communications option since I'm oversees. TurboTax does not allow their tax experts to call international numbers, nor do they allow non-telecom options that work on WiFi, such as video or audio teleconference. Adding such an option will be necessary, especially for U.S. government/military folks oversees.
Date published: 2022-04-10
Rated 5 out of 5 by from Always use Turbo Tax Makes taxes easy, and best is when you do following years it always has the info from previous years to bring forward to make start up easy and for comparison to previous year
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax Review Easy to work with just wish I could see my returns while completing. You have to pay to view tax forms.
Date published: 2022-04-10
Rated 4 out of 5 by from Excellent Guided tax prep with imports is very helpful! Have been using it for several years now after trying several others.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax Live was a terrible experience. Tax Preparer was not available to discuss my tax situation or provide me with alternative filing options for the best outcome (married jointly vs separately). And if I wanted to file my spouses tax return separately they would charge an additional $249. I would recommend Turbo Tax Online but not this Live option, it did nothing for me, I was still chasing down documents that I could have done myself. It was more of a headache than a service. Also, the Intuit Service Guarantee is not applicable to the Live option so buyer beware.
Date published: 2022-04-10
Rated 5 out of 5 by from turbo tax is fabulous This process went smooth, and would recommend it highly.
Date published: 2022-04-10
Rated 4 out of 5 by from One of the Better Online Tax Preperation Products This was my first year using the Premier product from Turbotax. It was very simple to use. I really like that I did not have to type the information in myself, but it connected to the brokerage site and pulled all the information to avoid me making any mistakes. The only issue I had with TurboTax is that it stored the previous years tax product and was really difficult to remove even though the directions seemed very simple. I had to reset my tax forms multiple times for it to eventually remove the old tax product.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8311
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Go-To Tax Service Since TY1993! It's thorough. It works. Navigation is easy. Appreciate that you can import the info from the previous year and from It's Deductible. Don't like that even though I have 5 federal downloads, and use 3, I'd have to pay for our 2 Ohio returns. And it was expensive for our son to add a second state. He tried to do it on the state's tax site but since his federal was already completed on TT he had trouble with incompatibility.
Date published: 2022-04-10
Rated 3 out of 5 by from Very easy to use it was easy to use and took only a very short time to finish.
Date published: 2022-04-10
Rated 5 out of 5 by from Simplified our 2021 Return Made it easy to file our Federal and State Returns
Date published: 2022-04-10
Rated 4 out of 5 by from Service great; other communications options needed Experience was great other than not being able to set up a non-telephone communications option since I'm oversees. TurboTax does not allow their tax experts to call international numbers, nor do they allow non-telecom options that work on WiFi, such as video or audio teleconference. Adding such an option will be necessary, especially for U.S. government/military folks oversees.
Date published: 2022-04-10
Rated 5 out of 5 by from Always use Turbo Tax Makes taxes easy, and best is when you do following years it always has the info from previous years to bring forward to make start up easy and for comparison to previous year
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax Review Easy to work with just wish I could see my returns while completing. You have to pay to view tax forms.
Date published: 2022-04-10
Rated 4 out of 5 by from Excellent Guided tax prep with imports is very helpful! Have been using it for several years now after trying several others.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax Live was a terrible experience. Tax Preparer was not available to discuss my tax situation or provide me with alternative filing options for the best outcome (married jointly vs separately). And if I wanted to file my spouses tax return separately they would charge an additional $249. I would recommend Turbo Tax Online but not this Live option, it did nothing for me, I was still chasing down documents that I could have done myself. It was more of a headache than a service. Also, the Intuit Service Guarantee is not applicable to the Live option so buyer beware.
Date published: 2022-04-10
Rated 5 out of 5 by from turbo tax is fabulous This process went smooth, and would recommend it highly.
Date published: 2022-04-10
Rated 4 out of 5 by from One of the Better Online Tax Preperation Products This was my first year using the Premier product from Turbotax. It was very simple to use. I really like that I did not have to type the information in myself, but it connected to the brokerage site and pulled all the information to avoid me making any mistakes. The only issue I had with TurboTax is that it stored the previous years tax product and was really difficult to remove even though the directions seemed very simple. I had to reset my tax forms multiple times for it to eventually remove the old tax product.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8311