TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love TurboTax! TurboTax is so easy to use and the prompts ensure there is NOTHING missing in the federal and state tax filing. The tutorials and Q&As are also very helpful. Plus, it costs less and was more accurate than using a tax preparation service.
Date published: 2022-04-11
Rated 4 out of 5 by from I like turbotax TurboTax works for me. Haven't found a tax year too complicated for turbotax yet.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent product I have used Turbo Tax for several years now and i am happy with the refund i have received. this program is so simple as it takes you through each item making sure nothing is missed
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is awesome for most part I was using another online tax filing product and it is not as robust as turbo tax, I was able to get thousands dollars more with turbo tax vs the other platform (which was free) but paying one hundred dollars to get thousands back is well worth it in my book. The only thing about turbo tax that I do not like is sometimes I find the layout hides lots of options which was very confusing for me, it'd be just easier if one can access all the deductions sections at any point by going to the side bar menu (I hope this makes sense)
Date published: 2022-04-11
Rated 1 out of 5 by from Bad experience this year Could not e-file my taxes without paying what I owed at the same time. In the past I could e-file and then go to my state revenue website and pay there at a later date and also on the federal IRS website. Your program really has some bugs this year. Might go to HR block next year.
Date published: 2022-04-11
Rated 2 out of 5 by from Awful e-file experience My experience will TurboTax e-file is really awful. I thought it is simply as pushing a few buttons as I've filled all forms. However, Turbotax took the credit charge first (not free), then let me fill in or fixed a few items that I don't need to care if I do mail filing. Eventually when I submitted the e-file, I was also told to printed out a few extra documents and need to mail them to government by myself. This totally eliminate the convenience purpose of doing e-file. At the end, I paid money for the e-file, but I will also have to go to USPS by myself as well to mail extra documents. Does not make sense!
Date published: 2022-04-11
Rated 4 out of 5 by from Review Very good, one glitch, but customer service rep, Susan, was outstanding!
Date published: 2022-04-11
Rated 2 out of 5 by from I just needed a 1040ez... why overly complicate it clunky and printed way too much information. I just needed to file a 1040ez. It make the entire 1040. What a waste of paper and cludge.
Date published: 2022-04-11
Rated 5 out of 5 by from It worked well It worked well and helped me sort out my unique stock situation.
Date published: 2022-04-11
Rated 1 out of 5 by from This was a painful experience There was no explanation for many items. I had to upgrade 2x to be able to meet my filing requirements. The support community questions did not match up to the screens I was seeing. They also did not date if it was appropriate for 2022 or prior years. The UI was also terrible .
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8186
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax! TurboTax is so easy to use and the prompts ensure there is NOTHING missing in the federal and state tax filing. The tutorials and Q&As are also very helpful. Plus, it costs less and was more accurate than using a tax preparation service.
Date published: 2022-04-11
Rated 4 out of 5 by from I like turbotax TurboTax works for me. Haven't found a tax year too complicated for turbotax yet.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent product I have used Turbo Tax for several years now and i am happy with the refund i have received. this program is so simple as it takes you through each item making sure nothing is missed
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is awesome for most part I was using another online tax filing product and it is not as robust as turbo tax, I was able to get thousands dollars more with turbo tax vs the other platform (which was free) but paying one hundred dollars to get thousands back is well worth it in my book. The only thing about turbo tax that I do not like is sometimes I find the layout hides lots of options which was very confusing for me, it'd be just easier if one can access all the deductions sections at any point by going to the side bar menu (I hope this makes sense)
Date published: 2022-04-11
Rated 1 out of 5 by from Bad experience this year Could not e-file my taxes without paying what I owed at the same time. In the past I could e-file and then go to my state revenue website and pay there at a later date and also on the federal IRS website. Your program really has some bugs this year. Might go to HR block next year.
Date published: 2022-04-11
Rated 2 out of 5 by from Awful e-file experience My experience will TurboTax e-file is really awful. I thought it is simply as pushing a few buttons as I've filled all forms. However, Turbotax took the credit charge first (not free), then let me fill in or fixed a few items that I don't need to care if I do mail filing. Eventually when I submitted the e-file, I was also told to printed out a few extra documents and need to mail them to government by myself. This totally eliminate the convenience purpose of doing e-file. At the end, I paid money for the e-file, but I will also have to go to USPS by myself as well to mail extra documents. Does not make sense!
Date published: 2022-04-11
Rated 4 out of 5 by from Review Very good, one glitch, but customer service rep, Susan, was outstanding!
Date published: 2022-04-11
Rated 2 out of 5 by from I just needed a 1040ez... why overly complicate it clunky and printed way too much information. I just needed to file a 1040ez. It make the entire 1040. What a waste of paper and cludge.
Date published: 2022-04-11
Rated 5 out of 5 by from It worked well It worked well and helped me sort out my unique stock situation.
Date published: 2022-04-11
Rated 1 out of 5 by from This was a painful experience There was no explanation for many items. I had to upgrade 2x to be able to meet my filing requirements. The support community questions did not match up to the screens I was seeing. They also did not date if it was appropriate for 2022 or prior years. The UI was also terrible .
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8186