TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from What a waste of $125 Using TurboTax this year has been a nightmare. Nothing works on your site (i used the Premier Live online version), from "Get more info" fields that are blank to your program actually replacing data that was imported or filling bogus dates on the 1099B. To add insult to injury, my return was supposedly rejected by the IRS because of YOUR bug with a supposed inherited IRA... I don't have an inherited IRA. None of your experts knew anything about it, you didn't post any useful information for your users save "a fix is coming for inherited IRAs on 3/5." I DO NOT HAVE AN INHERITED IRA. Huge customer service disconnect, here. I, like many others on your own forums, am very unhappy. I'm especially unhappy that you already charged my credit card, so my choice is either to continue refiling and hope that this time you get it right, or losing $125 by going with another provider. But make no mistake, TurboTax, you have lost me as a customer. Next year, I will NOT be using your product.
Date published: 2021-03-05
Rated 1 out of 5 by from Nothing like software from the 90's I think this was the desktop version - apparently they have desktop vs online? Either way, they should work the same however they don't. The instructions I found through the help documentation for entering crypto was straight wrong - didn't apply to this version of the software (the help was PART of the software, not online). The importing of a 1099-B left a single field blank for all entries so I had to go through and mark every one manually. The interface just seemed like it came from the 90's.. pretty clunky and not helpful.
Date published: 2021-03-05
Rated 5 out of 5 by from Good Job Allowed a first timer doing an S Corporation to accomplish all of the required Federal and State documents for a start up company.
Date published: 2021-03-05
Rated 5 out of 5 by from easy to Turbo Tax is very accurate and easy to use. Very helpful and quick.
Date published: 2021-03-05
Rated 5 out of 5 by from quick and easy It's very simple and easy to use. It's very quick to file. Very informative as well!
Date published: 2021-03-05
Rated 4 out of 5 by from Best edition of turbotax ever. Used online premier version. Everything went smoothly. Customer support was available without ridiculous wait times.
Date published: 2021-03-05
Rated 4 out of 5 by from run into small problem this year my return was not too easy to naviguate when i had to make changes,very confusing. i expected better
Date published: 2021-03-05
Rated 5 out of 5 by from I loved it very easy to understand I was able to do this on my own just great pleasure I will be using this for years to come
Date published: 2021-03-05
Rated 5 out of 5 by from Awesome I like how they walk me through every step and if I forgot something they help me.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax made it so nice I loved it, it made my life so much better thank you
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 8058
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from What a waste of $125 Using TurboTax this year has been a nightmare. Nothing works on your site (i used the Premier Live online version), from "Get more info" fields that are blank to your program actually replacing data that was imported or filling bogus dates on the 1099B. To add insult to injury, my return was supposedly rejected by the IRS because of YOUR bug with a supposed inherited IRA... I don't have an inherited IRA. None of your experts knew anything about it, you didn't post any useful information for your users save "a fix is coming for inherited IRAs on 3/5." I DO NOT HAVE AN INHERITED IRA. Huge customer service disconnect, here. I, like many others on your own forums, am very unhappy. I'm especially unhappy that you already charged my credit card, so my choice is either to continue refiling and hope that this time you get it right, or losing $125 by going with another provider. But make no mistake, TurboTax, you have lost me as a customer. Next year, I will NOT be using your product.
Date published: 2021-03-05
Rated 1 out of 5 by from Nothing like software from the 90's I think this was the desktop version - apparently they have desktop vs online? Either way, they should work the same however they don't. The instructions I found through the help documentation for entering crypto was straight wrong - didn't apply to this version of the software (the help was PART of the software, not online). The importing of a 1099-B left a single field blank for all entries so I had to go through and mark every one manually. The interface just seemed like it came from the 90's.. pretty clunky and not helpful.
Date published: 2021-03-05
Rated 5 out of 5 by from Good Job Allowed a first timer doing an S Corporation to accomplish all of the required Federal and State documents for a start up company.
Date published: 2021-03-05
Rated 5 out of 5 by from easy to Turbo Tax is very accurate and easy to use. Very helpful and quick.
Date published: 2021-03-05
Rated 5 out of 5 by from quick and easy It's very simple and easy to use. It's very quick to file. Very informative as well!
Date published: 2021-03-05
Rated 4 out of 5 by from Best edition of turbotax ever. Used online premier version. Everything went smoothly. Customer support was available without ridiculous wait times.
Date published: 2021-03-05
Rated 4 out of 5 by from run into small problem this year my return was not too easy to naviguate when i had to make changes,very confusing. i expected better
Date published: 2021-03-05
Rated 5 out of 5 by from I loved it very easy to understand I was able to do this on my own just great pleasure I will be using this for years to come
Date published: 2021-03-05
Rated 5 out of 5 by from Awesome I like how they walk me through every step and if I forgot something they help me.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax made it so nice I loved it, it made my life so much better thank you
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 8058