TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Rebecca was amazing We wrapped up everything in less than 4 hours over the phone. She went above and beyond to find additional credit I am qualified for as it is my first time filing.
Date published: 2022-06-16
Rated 5 out of 5 by from I love Turbo Tax! It is even easier to do, and the live chat is very helpful.
Date published: 2022-06-16
Rated 5 out of 5 by from Johann S, Tax rep from Turbo Tax was awesome Johann was great, he took time to explain my tax situation, went into details and the numbers. Overall great experience
Date published: 2022-06-16
Rated 5 out of 5 by from Turbo Tax is easy to use I like Turbo Tax because it walks me through the items needed for my taxes and puts the amounts in the correct boxes.
Date published: 2022-06-16
Rated 4 out of 5 by from 2021 not as good as prior years The problem this year is that it loads in a super-large font that makes it unusable. So, I must go to settings and re-scale my computer's display size simply to use it. Then, everything else on the computer is too small, which means I have to switch display sizes back and forth every time I use TurboTax. I've used this product for over 20 years, and this had never happened before. The other emerging weakness is that finding explanations of computations is also difficult--or impossible. With all the detail in this software, you would think for any number I could find a narrative for how the calculation was made. This deficiency is particularly evident on Schedule E where the software taps information from prior years' returns, and it's not obvious why it is doing that--which means that the taxpayer is turning in things that he/she/it doesn't understand.
Date published: 2022-06-16
Rated 5 out of 5 by from Turbo Tax is Franklin was very thorough. I truly appreciate his review.
Date published: 2022-06-16
Rated 2 out of 5 by from they where okay not as great as i tough i did not like that fact that i had to reach out to turbo tax to pay my taxes, when i was told by a turbo tax rep that they where going to reach to me. the only reason why they got a 2 star rating is because linda was a great help and we where able to file today. It sucks i have to pay do.
Date published: 2022-06-16
Rated 3 out of 5 by from Turbotax they really got me the TurboTax fees so do not do the add ons outrauges
Date published: 2022-06-16
Rated 1 out of 5 by from Not worth the money for "Full Service" I have used TurboTax for years and decided this year to use an expert instead of doing them myself. That was a huge mistake. My income has been the exact same amount from the same company for 4 years. Every year I get about $2000 in a tax return. This year however when I let an expert do it I ended up having $1500 extra of unexplained taxes and am not just not getting a tax return but am losing money. I will never use their "expert service" again.
Date published: 2022-06-16
Rated 5 out of 5 by from First year in 10 years I’ve received a refund Brittany was Clear and concise and did her job well. The only reason it’s not a 15 star review is because that’s not an option. Good work Brittany.
Date published: 2022-06-16
All TurboTax® Offerings Reviews - Page 8026
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Rebecca was amazing We wrapped up everything in less than 4 hours over the phone. She went above and beyond to find additional credit I am qualified for as it is my first time filing.
Date published: 2022-06-16
Rated 5 out of 5 by from I love Turbo Tax! It is even easier to do, and the live chat is very helpful.
Date published: 2022-06-16
Rated 5 out of 5 by from Johann S, Tax rep from Turbo Tax was awesome Johann was great, he took time to explain my tax situation, went into details and the numbers. Overall great experience
Date published: 2022-06-16
Rated 5 out of 5 by from Turbo Tax is easy to use I like Turbo Tax because it walks me through the items needed for my taxes and puts the amounts in the correct boxes.
Date published: 2022-06-16
Rated 4 out of 5 by from 2021 not as good as prior years The problem this year is that it loads in a super-large font that makes it unusable. So, I must go to settings and re-scale my computer's display size simply to use it. Then, everything else on the computer is too small, which means I have to switch display sizes back and forth every time I use TurboTax. I've used this product for over 20 years, and this had never happened before. The other emerging weakness is that finding explanations of computations is also difficult--or impossible. With all the detail in this software, you would think for any number I could find a narrative for how the calculation was made. This deficiency is particularly evident on Schedule E where the software taps information from prior years' returns, and it's not obvious why it is doing that--which means that the taxpayer is turning in things that he/she/it doesn't understand.
Date published: 2022-06-16
Rated 5 out of 5 by from Turbo Tax is Franklin was very thorough. I truly appreciate his review.
Date published: 2022-06-16
Rated 2 out of 5 by from they where okay not as great as i tough i did not like that fact that i had to reach out to turbo tax to pay my taxes, when i was told by a turbo tax rep that they where going to reach to me. the only reason why they got a 2 star rating is because linda was a great help and we where able to file today. It sucks i have to pay do.
Date published: 2022-06-16
Rated 3 out of 5 by from Turbotax they really got me the TurboTax fees so do not do the add ons outrauges
Date published: 2022-06-16
Rated 1 out of 5 by from Not worth the money for "Full Service" I have used TurboTax for years and decided this year to use an expert instead of doing them myself. That was a huge mistake. My income has been the exact same amount from the same company for 4 years. Every year I get about $2000 in a tax return. This year however when I let an expert do it I ended up having $1500 extra of unexplained taxes and am not just not getting a tax return but am losing money. I will never use their "expert service" again.
Date published: 2022-06-16
Rated 5 out of 5 by from First year in 10 years I’ve received a refund Brittany was Clear and concise and did her job well. The only reason it’s not a 15 star review is because that’s not an option. Good work Brittany.
Date published: 2022-06-16
All TurboTax® Offerings Reviews - Page 8026