TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love TurboTax! It was easy and when I needed assistance the agent was friendly, helpful, and knowledgeable.
Date published: 2023-03-02
Rated 5 out of 5 by from I appreciate the help and filing I like this app because very helpful and on top of everything
Date published: 2023-03-02
Rated 3 out of 5 by from It's been great, till it wasn't any more Iv loved it and it's been great but lately iv had some issues with there tactics. Last year they claimed to give a 100$ if you had your refund put on there credit karma card. They didn't mention the nonsense criteria you had to do to actually get that 100$. Also they sent me a promo code to save 30%.. that expired by 2/13. Taxes started getting accepted 1/28 obviously they didn't want anyone actually using it. And lastly the referral bonus I never recieved niether did the person I referred.
Date published: 2023-03-02
Rated 5 out of 5 by from First Timer I had great help going through the process and making a connection with my agent definitely will be back
Date published: 2023-03-02
Rated 3 out of 5 by from TurboTax is expensive I like TurboTax. But I love FREE!!! Last year I had to go with TaxAct due to the cost to file on Turbo. This year I thought I check it out, but I was disappointed in all the fees and add-ons
Date published: 2023-03-02
Rated 5 out of 5 by from I like this software Turbo tax is easy to use and it gives you ample opportunity to go back and change things easily
Date published: 2023-03-02
Rated 5 out of 5 by from Super fast Great love the support, keep up the customer care !
Date published: 2023-03-02
Rated 1 out of 5 by from Terrible experience this year Turbotax site crashed several times, and also led me into an endless loop asking for the same info over and over again. Ive been using Turbotax for many many years and never had this issue. My taxes are fairly simple, with no changes, and the import of my forms was very glitchy this time… kept freezing and had to log out and in several times before I could continue. I spent $178 for really sub par service this year. I don’t know if I will use it again : (
Date published: 2023-03-02
Rated 4 out of 5 by from Great way to file- been using for years except…. I love using turbo tax, it’s easy, safe, and very quick. The thing I hate is how they are trying to use my info for their own purposes, they always got pop up ads which is very frustrating on top of filing taxes. Turbotax should go back to just being a great tax file service.
Date published: 2023-03-02
Rated 5 out of 5 by from Saved 🕰️ and 💲 Used the self-help program which walked me through each stage of the form and gave me info on any aspect of the process which I didn't fully understand and then checked my work to confirm no errors or overlooked items. I also had opportunities to review my work and data at each stage of the process. Didn't use the automatic data input for my W-2 info though it was available. Added the state completion and efile options along with the identity-thief protection and audit services JIC. Didn't have to use the expert advice since the helps gave me the answers I needed to complete each section this time but it's nice to have the expert option JIC [especially if questions or issues arise later]. Have used this software for 5 years with no problems related to either the forms themselves or getting my refund for the previous 4. And I didn't have to relearn the tax code all over again. 👍👍👍👍
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8019
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax! It was easy and when I needed assistance the agent was friendly, helpful, and knowledgeable.
Date published: 2023-03-02
Rated 5 out of 5 by from I appreciate the help and filing I like this app because very helpful and on top of everything
Date published: 2023-03-02
Rated 3 out of 5 by from It's been great, till it wasn't any more Iv loved it and it's been great but lately iv had some issues with there tactics. Last year they claimed to give a 100$ if you had your refund put on there credit karma card. They didn't mention the nonsense criteria you had to do to actually get that 100$. Also they sent me a promo code to save 30%.. that expired by 2/13. Taxes started getting accepted 1/28 obviously they didn't want anyone actually using it. And lastly the referral bonus I never recieved niether did the person I referred.
Date published: 2023-03-02
Rated 5 out of 5 by from First Timer I had great help going through the process and making a connection with my agent definitely will be back
Date published: 2023-03-02
Rated 3 out of 5 by from TurboTax is expensive I like TurboTax. But I love FREE!!! Last year I had to go with TaxAct due to the cost to file on Turbo. This year I thought I check it out, but I was disappointed in all the fees and add-ons
Date published: 2023-03-02
Rated 5 out of 5 by from I like this software Turbo tax is easy to use and it gives you ample opportunity to go back and change things easily
Date published: 2023-03-02
Rated 5 out of 5 by from Super fast Great love the support, keep up the customer care !
Date published: 2023-03-02
Rated 1 out of 5 by from Terrible experience this year Turbotax site crashed several times, and also led me into an endless loop asking for the same info over and over again. Ive been using Turbotax for many many years and never had this issue. My taxes are fairly simple, with no changes, and the import of my forms was very glitchy this time… kept freezing and had to log out and in several times before I could continue. I spent $178 for really sub par service this year. I don’t know if I will use it again : (
Date published: 2023-03-02
Rated 4 out of 5 by from Great way to file- been using for years except…. I love using turbo tax, it’s easy, safe, and very quick. The thing I hate is how they are trying to use my info for their own purposes, they always got pop up ads which is very frustrating on top of filing taxes. Turbotax should go back to just being a great tax file service.
Date published: 2023-03-02
Rated 5 out of 5 by from Saved 🕰️ and 💲 Used the self-help program which walked me through each stage of the form and gave me info on any aspect of the process which I didn't fully understand and then checked my work to confirm no errors or overlooked items. I also had opportunities to review my work and data at each stage of the process. Didn't use the automatic data input for my W-2 info though it was available. Added the state completion and efile options along with the identity-thief protection and audit services JIC. Didn't have to use the expert advice since the helps gave me the answers I needed to complete each section this time but it's nice to have the expert option JIC [especially if questions or issues arise later]. Have used this software for 5 years with no problems related to either the forms themselves or getting my refund for the previous 4. And I didn't have to relearn the tax code all over again. 👍👍👍👍
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8019