TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Does the job if you have enough patience The hardest part is actually getting the software. Each year a day or two before the deadline, I go online to download the software. Each year somehow my account credentials get goofed up (I keep secure copy of all my credentials) To restore credentials requires jumping through a pile of hoops and waiting several working days. A tech company that can't re-enable your account immediately??? The Intuit website is just a giant commercial for their products, it is NOT intuitive to use, and it isn't even close to being customer centric. Do these companies not use user focus groups to create friendly and productive web sites? The apps that my company creates can be successfully used by a five year old. So each year I just buy it anonymously because I don't have several working days to get my account re-enabled. It would seem as the tax deadlines get closer they would staff up. It isn't like they don't know the dates in advance for the next couple decades. It is possible that there are not enough qualified customer support personnel available to handle the tax deadline periods. Well then you better have every single one of your Executive and Admin staff manning a customer service phone/chat. If those groups are jumping in to help the user have a smooth experience during a stressful time then that might explain why after decades Intuit has become a mediocre company. I am pretty sure I am not alone in these opinions. Many people are looking for other options and we will certainly not hesitate to change if a strong performer arrives on the scene. Our loyalty ran out a few years ago after using Intuit from the beginning. I hope you can get it together otherwise you will join a LONG list of companies that owned the market and no longer exist. Thank you, Greg San Diego
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo tax is great It made me bond with my partner who is very smart& can help do taxes easier.
Date published: 2021-03-16
Rated 5 out of 5 by from great place to get taxes done you come back year after year if the work is done right. and look i'm back for another year.
Date published: 2021-03-16
Rated 5 out of 5 by from SO EASY I was so scared to do my taxes (my first time), but it was so so easy.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Have used turbo tax for over 10 years. Recomend to everyone.
Date published: 2021-03-16
Rated 5 out of 5 by from Great service On line service is easy and simple. If I need help, I got help by calling a tax consultant. Everything is easy, fast and convenient.
Date published: 2021-03-16
Rated 5 out of 5 by from Loyal to Turbo Tax Turbo Tax software is user friendly. I like that it guides you step by step by asking questions that could help get proper tax breaks that a "normal" person wouldn't even think of. :)
Date published: 2021-03-16
Rated 5 out of 5 by from Super Turbo I been using Turbo Tax for number of years, I feel so comfortable and totally at ease. I don't have to worry about locating different forms for my needs. Everything you need is available.
Date published: 2021-03-16
Rated 5 out of 5 by from wonerful easy to use. i file with turbo tax every year and never have a problem.
Date published: 2021-03-16
Rated 4 out of 5 by from It makes you want to come back I am still waiting to file. I am going to wait for an agent to help me file if this does not go through.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 7916
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Does the job if you have enough patience The hardest part is actually getting the software. Each year a day or two before the deadline, I go online to download the software. Each year somehow my account credentials get goofed up (I keep secure copy of all my credentials) To restore credentials requires jumping through a pile of hoops and waiting several working days. A tech company that can't re-enable your account immediately??? The Intuit website is just a giant commercial for their products, it is NOT intuitive to use, and it isn't even close to being customer centric. Do these companies not use user focus groups to create friendly and productive web sites? The apps that my company creates can be successfully used by a five year old. So each year I just buy it anonymously because I don't have several working days to get my account re-enabled. It would seem as the tax deadlines get closer they would staff up. It isn't like they don't know the dates in advance for the next couple decades. It is possible that there are not enough qualified customer support personnel available to handle the tax deadline periods. Well then you better have every single one of your Executive and Admin staff manning a customer service phone/chat. If those groups are jumping in to help the user have a smooth experience during a stressful time then that might explain why after decades Intuit has become a mediocre company. I am pretty sure I am not alone in these opinions. Many people are looking for other options and we will certainly not hesitate to change if a strong performer arrives on the scene. Our loyalty ran out a few years ago after using Intuit from the beginning. I hope you can get it together otherwise you will join a LONG list of companies that owned the market and no longer exist. Thank you, Greg San Diego
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo tax is great It made me bond with my partner who is very smart& can help do taxes easier.
Date published: 2021-03-16
Rated 5 out of 5 by from great place to get taxes done you come back year after year if the work is done right. and look i'm back for another year.
Date published: 2021-03-16
Rated 5 out of 5 by from SO EASY I was so scared to do my taxes (my first time), but it was so so easy.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Have used turbo tax for over 10 years. Recomend to everyone.
Date published: 2021-03-16
Rated 5 out of 5 by from Great service On line service is easy and simple. If I need help, I got help by calling a tax consultant. Everything is easy, fast and convenient.
Date published: 2021-03-16
Rated 5 out of 5 by from Loyal to Turbo Tax Turbo Tax software is user friendly. I like that it guides you step by step by asking questions that could help get proper tax breaks that a "normal" person wouldn't even think of. :)
Date published: 2021-03-16
Rated 5 out of 5 by from Super Turbo I been using Turbo Tax for number of years, I feel so comfortable and totally at ease. I don't have to worry about locating different forms for my needs. Everything you need is available.
Date published: 2021-03-16
Rated 5 out of 5 by from wonerful easy to use. i file with turbo tax every year and never have a problem.
Date published: 2021-03-16
Rated 4 out of 5 by from It makes you want to come back I am still waiting to file. I am going to wait for an agent to help me file if this does not go through.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 7916