TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
Rated 3 out of 5 by from Why was I charged for premier? As I was preparing my taxes I kept declining the advanced turbo tax so that I just paid for the standard. When I entered my credit card info the total price did not show until it was already charged to my card
Date published: 2021-05-17
Rated 1 out of 5 by from Why do I have to prove my identity 5 times? Why do I have to prove my identity 5 times? Please send more help.
Date published: 2021-05-17
Rated 5 out of 5 by from Military Easy to follow. Would use it again and recommend to a friend. Great
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo is Uber Good Beast of a tax software! It's ease of use and expert help are important features!
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS GREAT! EASY TO USE AND GREAT EXPLANATIONS! IT IS A GREAT PRODUCT!
Date published: 2021-05-17
Rated 1 out of 5 by from won't work wont efile wont do my state. Why buy? I know it's last minute but I expect it to work - especially on tax day. I switched from H&R Block 2 yrs ago because I always had trouble at the end, esp with the State. This is ridiculous. Why did I pay for this? If I intended to mail it why would I use TT? So disappointed.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS SO EASY IT WAS GREAT VERY EASY. I WAS ABLE TO GET A REFOUND. IT FOUND MEMORE MONEY THAN A PROFESSIONAL TAX ACCOUNTANT I DID LAST YEAR.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
Rated 3 out of 5 by from Why was I charged for premier? As I was preparing my taxes I kept declining the advanced turbo tax so that I just paid for the standard. When I entered my credit card info the total price did not show until it was already charged to my card
Date published: 2021-05-17
Rated 1 out of 5 by from Why do I have to prove my identity 5 times? Why do I have to prove my identity 5 times? Please send more help.
Date published: 2021-05-17
Rated 5 out of 5 by from Military Easy to follow. Would use it again and recommend to a friend. Great
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo is Uber Good Beast of a tax software! It's ease of use and expert help are important features!
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS GREAT! EASY TO USE AND GREAT EXPLANATIONS! IT IS A GREAT PRODUCT!
Date published: 2021-05-17
Rated 1 out of 5 by from won't work wont efile wont do my state. Why buy? I know it's last minute but I expect it to work - especially on tax day. I switched from H&R Block 2 yrs ago because I always had trouble at the end, esp with the State. This is ridiculous. Why did I pay for this? If I intended to mail it why would I use TT? So disappointed.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS SO EASY IT WAS GREAT VERY EASY. I WAS ABLE TO GET A REFOUND. IT FOUND MEMORE MONEY THAN A PROFESSIONAL TAX ACCOUNTANT I DID LAST YEAR.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 776