TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax didn't quite measure up this year! ! I purchased TurboTax online but during the program I was required to upgrade further, which I felt was odd. Also, while working in the program, it continually wanted to "update", which I was fine with....until twice I lost at least 1/3 of my entries (22 of them); I won't be updating again. Then, my estimated taxes paid with my extension were not included on my return. I was able to pick up the omission and move forward....just shouldn't have had to do that. Next year needs to be back to my usual positive experience with TurboTax. On the positive side, when I called Support, I got a 'live' person in less than 4 minutes!! In order to post this review, my "nickname" is claiming to already been used....which is highly unlikely....
Date published: 2022-10-17
Rated 4 out of 5 by from Most all of it went well I've been a user of TurboTax for a long time and have found it to be relatively easy to use except for the occasional vague guideline. This year (2021) was a little different. I downloaded TurboTax off the Amazon website and went to work on taxes, however, when it came to doing state taxes, the software didn't work, no state tax download. I removed and reinstalled my copy from Amazon and still no state tax. Since I was approaching the the filing deadline, I bought another copy from a different seller which worked as intended. Message to self, check that ALL the functions of the download work as they are supposed to.
Date published: 2022-10-17
Rated 5 out of 5 by from EASY FILING LOVE THAT THEY WALK YOU THRU THE TAX FORMS STEP BY STEP - VERY EASY TO USE WITH A NUMBER OF USEFUL TIPS AND INFO
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is an excellent program I have used Turbo Tax for several years and it is very easy to use. If I didn't know the information needed, the program has prompts to guide you. I highly recommend it.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax took me step by step through all forms and even deductions I never would have known!! Fantastic !!
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo tax is a life saver You we're everything I needed to accomplish a difficult task.
Date published: 2022-10-17
Rated 4 out of 5 by from Very online support Very clear an easy way of doing my taxes. It also keeps your history for future reference.
Date published: 2022-10-17
Rated 3 out of 5 by from Not very friendly I've used Turbo Tax for many years and this year's version is so cumbersome, I may look for another program next year. I've been doing taxes for family and friends for 20+ years and have always used Turbo Tax which allowed me to just fill in the forms. This year, I have to do schedules and let the program populate the info into the form. It's time consuming and harder to check to make sure it's correct. It also will not let you override certain items which will cause you not to be able to e-file for free. Not worth the money...
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax: The best online tax package ever. Turbo Tax has not failed me to date. I'm always waiting to the last minute to get my taxes completed and Turbo Tax has been my life support and rescued me every time. The instructions on how to used the screens is excellent and the pop-up windows if you need to get more information are very helpful. I've tried other applications but they don't measure up to Turbo Tax.
Date published: 2022-10-17
Rated 5 out of 5 by from Great experience with TT this year! Easy to use! I love how the software self-checks and applies updates whenever I open TurboTax, provides piece of mind that I'm using the latest-greatest. Easy to navigate and find where I want to go. The review feature provides additional piece of mind, and alerts you to any inconsistencies or opportunities to save money.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 7714
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax didn't quite measure up this year! ! I purchased TurboTax online but during the program I was required to upgrade further, which I felt was odd. Also, while working in the program, it continually wanted to "update", which I was fine with....until twice I lost at least 1/3 of my entries (22 of them); I won't be updating again. Then, my estimated taxes paid with my extension were not included on my return. I was able to pick up the omission and move forward....just shouldn't have had to do that. Next year needs to be back to my usual positive experience with TurboTax. On the positive side, when I called Support, I got a 'live' person in less than 4 minutes!! In order to post this review, my "nickname" is claiming to already been used....which is highly unlikely....
Date published: 2022-10-17
Rated 4 out of 5 by from Most all of it went well I've been a user of TurboTax for a long time and have found it to be relatively easy to use except for the occasional vague guideline. This year (2021) was a little different. I downloaded TurboTax off the Amazon website and went to work on taxes, however, when it came to doing state taxes, the software didn't work, no state tax download. I removed and reinstalled my copy from Amazon and still no state tax. Since I was approaching the the filing deadline, I bought another copy from a different seller which worked as intended. Message to self, check that ALL the functions of the download work as they are supposed to.
Date published: 2022-10-17
Rated 5 out of 5 by from EASY FILING LOVE THAT THEY WALK YOU THRU THE TAX FORMS STEP BY STEP - VERY EASY TO USE WITH A NUMBER OF USEFUL TIPS AND INFO
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is an excellent program I have used Turbo Tax for several years and it is very easy to use. If I didn't know the information needed, the program has prompts to guide you. I highly recommend it.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax took me step by step through all forms and even deductions I never would have known!! Fantastic !!
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo tax is a life saver You we're everything I needed to accomplish a difficult task.
Date published: 2022-10-17
Rated 4 out of 5 by from Very online support Very clear an easy way of doing my taxes. It also keeps your history for future reference.
Date published: 2022-10-17
Rated 3 out of 5 by from Not very friendly I've used Turbo Tax for many years and this year's version is so cumbersome, I may look for another program next year. I've been doing taxes for family and friends for 20+ years and have always used Turbo Tax which allowed me to just fill in the forms. This year, I have to do schedules and let the program populate the info into the form. It's time consuming and harder to check to make sure it's correct. It also will not let you override certain items which will cause you not to be able to e-file for free. Not worth the money...
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax: The best online tax package ever. Turbo Tax has not failed me to date. I'm always waiting to the last minute to get my taxes completed and Turbo Tax has been my life support and rescued me every time. The instructions on how to used the screens is excellent and the pop-up windows if you need to get more information are very helpful. I've tried other applications but they don't measure up to Turbo Tax.
Date published: 2022-10-17
Rated 5 out of 5 by from Great experience with TT this year! Easy to use! I love how the software self-checks and applies updates whenever I open TurboTax, provides piece of mind that I'm using the latest-greatest. Easy to navigate and find where I want to go. The review feature provides additional piece of mind, and alerts you to any inconsistencies or opportunities to save money.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 7714