TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from The Worst Year of Filing Taxes I am self employed and this was the first year I filed my taxes after purchasing QuickBooks. The reason I bought QuickBooks was because it was easier than me manually keeping track of my expenses, and because it is supposed to be seamless with TurboTax. You buy TurboTax then just import QuickBooks and file easy.. WRONG. This was the worst year of filing taxes in my life. I purchased TurboTax Home & Business due to an email sent through QuickBooks saying it was discounted and specifically recommended for self-employed. Now I come to the day of filing, download the software, and there is no where for me to import QuickBooks. Absolutely nothing. On top of that if I wanted to manually upload reports from QuickBooks it had to be in a specific file format that QuickBooks doesn't even offer!!!!! It's a load of crap. Finally I was able to "send my QuickBooks report to TurboTax" where it opened a new tab on the internet, not the software I had downloaded. I was able to file my taxes, but not before reentering ALL of my personal information that would have been in the software I bought. What is the point of this software sending information to each other if I have to spend 20 minutes reentering it? I finally get through the end of filing my taxes and low and behold, TurboTax wants me to purchase TurboTax again!!!! But wait, there is a service code? Maybe I could enter this in and not have to buy it again.. Naively I call customer service where I proceed to be on this phone call for over an hour. How did this phone call end? Not with me getting a service code and bypassing having to make a purchase again. No, I wasted over an hour of my time for the 5th customer rep I talked to to tell me that I would not be able to get a code. If you're going to market products to be able to work together, make them work together.
Date published: 2021-03-06
Rated 5 out of 5 by from Accessible for Everyone I like being able to file online, and that I don't need to download the product on my computer. I trust TurboTax; have been using it for years.
Date published: 2021-03-06
Rated 2 out of 5 by from Glitch in TT Business S Corp State of Georgia All was well, EXCEPT when I attempted (as I have done for years) to have TT Business generate an S Corp return for Georgia. The software tried to force me to include a form for a Film Tax Credit (inapplicable to the S Corp) and would not let me e-file without fixing an "error" that should never have been there to begin with. Having to mail the return instead.
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is very USER FRIENDLY!!! super easy to understand and use the program.. convenient and can be saved and restarted when needed.. completely explained in understandable terms.. i have no complaints!
Date published: 2021-03-06
Rated 5 out of 5 by from super user friendly UI is worth the $ the Turbotax website is extremely user friendly. While my tax situation is not super complicated, it is complicated enough that doing it by hand would be quite a chore. And this website makes it so easy; it is worth the $ to be able to file my taxes in under an hour and be done with it.
Date published: 2021-03-06
Rated 3 out of 5 by from the program was ok. There was more extra stuff that can cause confusion.Simplfy for next year.
Date published: 2021-03-06
Rated 4 out of 5 by from RETURN USER A LITTLE CONFUSING FOR JOINT RETURN. TOOK A WHILE BUT FIGURED IT OUT.
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is awesome This was the first time I used Turbo Tax. It was simple to use. Will definately use again in the future.
Date published: 2021-03-06
Rated 5 out of 5 by from Awesome What a great fast experience definitely the best way to do taxes
Date published: 2021-03-06
Rated 5 out of 5 by from Excellent and Convenient. Love using turbo tax. Takes all the stress out of doing taxes. Just fill and go. I love it!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7591
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from The Worst Year of Filing Taxes I am self employed and this was the first year I filed my taxes after purchasing QuickBooks. The reason I bought QuickBooks was because it was easier than me manually keeping track of my expenses, and because it is supposed to be seamless with TurboTax. You buy TurboTax then just import QuickBooks and file easy.. WRONG. This was the worst year of filing taxes in my life. I purchased TurboTax Home & Business due to an email sent through QuickBooks saying it was discounted and specifically recommended for self-employed. Now I come to the day of filing, download the software, and there is no where for me to import QuickBooks. Absolutely nothing. On top of that if I wanted to manually upload reports from QuickBooks it had to be in a specific file format that QuickBooks doesn't even offer!!!!! It's a load of crap. Finally I was able to "send my QuickBooks report to TurboTax" where it opened a new tab on the internet, not the software I had downloaded. I was able to file my taxes, but not before reentering ALL of my personal information that would have been in the software I bought. What is the point of this software sending information to each other if I have to spend 20 minutes reentering it? I finally get through the end of filing my taxes and low and behold, TurboTax wants me to purchase TurboTax again!!!! But wait, there is a service code? Maybe I could enter this in and not have to buy it again.. Naively I call customer service where I proceed to be on this phone call for over an hour. How did this phone call end? Not with me getting a service code and bypassing having to make a purchase again. No, I wasted over an hour of my time for the 5th customer rep I talked to to tell me that I would not be able to get a code. If you're going to market products to be able to work together, make them work together.
Date published: 2021-03-06
Rated 5 out of 5 by from Accessible for Everyone I like being able to file online, and that I don't need to download the product on my computer. I trust TurboTax; have been using it for years.
Date published: 2021-03-06
Rated 2 out of 5 by from Glitch in TT Business S Corp State of Georgia All was well, EXCEPT when I attempted (as I have done for years) to have TT Business generate an S Corp return for Georgia. The software tried to force me to include a form for a Film Tax Credit (inapplicable to the S Corp) and would not let me e-file without fixing an "error" that should never have been there to begin with. Having to mail the return instead.
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is very USER FRIENDLY!!! super easy to understand and use the program.. convenient and can be saved and restarted when needed.. completely explained in understandable terms.. i have no complaints!
Date published: 2021-03-06
Rated 5 out of 5 by from super user friendly UI is worth the $ the Turbotax website is extremely user friendly. While my tax situation is not super complicated, it is complicated enough that doing it by hand would be quite a chore. And this website makes it so easy; it is worth the $ to be able to file my taxes in under an hour and be done with it.
Date published: 2021-03-06
Rated 3 out of 5 by from the program was ok. There was more extra stuff that can cause confusion.Simplfy for next year.
Date published: 2021-03-06
Rated 4 out of 5 by from RETURN USER A LITTLE CONFUSING FOR JOINT RETURN. TOOK A WHILE BUT FIGURED IT OUT.
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is awesome This was the first time I used Turbo Tax. It was simple to use. Will definately use again in the future.
Date published: 2021-03-06
Rated 5 out of 5 by from Awesome What a great fast experience definitely the best way to do taxes
Date published: 2021-03-06
Rated 5 out of 5 by from Excellent and Convenient. Love using turbo tax. Takes all the stress out of doing taxes. Just fill and go. I love it!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7591