TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from crappy product this year TT Premier did not allow to file state , as the software was in update loop. calling customer service did not help, they told me they do not see my name when i call but some numbers , and hung up. the solutions on site did not work for me.
Date published: 2022-10-18
Rated 4 out of 5 by from I can't release my return due to a1095 A/B lockou I have never had this problem with Turbo Tax before (since 1994). I have tried since Saturday, 1705/15 Oct 2022 to get my file released. Nothing I have tried works and I can't talk with Intuit (i don't know who to contact and options listed in the program don't tell me either.
Date published: 2022-10-18
Rated 5 out of 5 by from Gets Better Every Year Have been using Turbo Tax for over 20 years and it gets better every year! Instructions are clear and Help is actually helpful! Everything we need is covered, including differences between states when we moved.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Review With Turbo Tax it took very little time to complete my return.
Date published: 2022-10-18
Rated 5 out of 5 by from TAXAUDIT page needs a already Taxaudit member choi TAXAUDIT page needs a already Taxaudit member choice - long standing deficiency. Also the Arizona optional Small Business Income was too confusing to use. TT Home and Business AZ Small Business Income pages needed to have a banner across top of each page. I had to omit the SBI filing to get 10/17 filing done accurately. Have used TT 20+ years.
Date published: 2022-10-18
Rated 1 out of 5 by from Intuit prods better exchange of info internally Have been using the TurboTax personal for almost 23+ years without glaring problems. My first time using the TurboTax Business just brought down the high opinion I had on Intuit. Their own products can't talk properly to each other to exchange information to make Customer's life easy. Wasted almost 3-days for what should have been a few hours. Spent almost 8+hours with TurboTax and QuickBooks support experts. Biggest irony is that during the Tax season, the QB-team was enjoying the weekend while their customers struggling. Very very disappointed and perhaps I need to look for other providers at least for my business tax filings
Date published: 2022-10-18
Rated 5 out of 5 by from works perfectly thank you for making this nice software which I have been using for 2 decades!
Date published: 2022-10-18
Rated 4 out of 5 by from 5 years in a row! Ease of use, the forward thought in all the backend processing! Wonderful product.
Date published: 2022-10-18
Rated 5 out of 5 by from Wonderful customer service I was very stressed, because doing my taxes is like the math homework I would cry over as a kid, but Sharron was so helpful and polite and pleasant and got me through it!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Thanks for your great efforts in creating this program
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 7523
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from crappy product this year TT Premier did not allow to file state , as the software was in update loop. calling customer service did not help, they told me they do not see my name when i call but some numbers , and hung up. the solutions on site did not work for me.
Date published: 2022-10-18
Rated 4 out of 5 by from I can't release my return due to a1095 A/B lockou I have never had this problem with Turbo Tax before (since 1994). I have tried since Saturday, 1705/15 Oct 2022 to get my file released. Nothing I have tried works and I can't talk with Intuit (i don't know who to contact and options listed in the program don't tell me either.
Date published: 2022-10-18
Rated 5 out of 5 by from Gets Better Every Year Have been using Turbo Tax for over 20 years and it gets better every year! Instructions are clear and Help is actually helpful! Everything we need is covered, including differences between states when we moved.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Review With Turbo Tax it took very little time to complete my return.
Date published: 2022-10-18
Rated 5 out of 5 by from TAXAUDIT page needs a already Taxaudit member choi TAXAUDIT page needs a already Taxaudit member choice - long standing deficiency. Also the Arizona optional Small Business Income was too confusing to use. TT Home and Business AZ Small Business Income pages needed to have a banner across top of each page. I had to omit the SBI filing to get 10/17 filing done accurately. Have used TT 20+ years.
Date published: 2022-10-18
Rated 1 out of 5 by from Intuit prods better exchange of info internally Have been using the TurboTax personal for almost 23+ years without glaring problems. My first time using the TurboTax Business just brought down the high opinion I had on Intuit. Their own products can't talk properly to each other to exchange information to make Customer's life easy. Wasted almost 3-days for what should have been a few hours. Spent almost 8+hours with TurboTax and QuickBooks support experts. Biggest irony is that during the Tax season, the QB-team was enjoying the weekend while their customers struggling. Very very disappointed and perhaps I need to look for other providers at least for my business tax filings
Date published: 2022-10-18
Rated 5 out of 5 by from works perfectly thank you for making this nice software which I have been using for 2 decades!
Date published: 2022-10-18
Rated 4 out of 5 by from 5 years in a row! Ease of use, the forward thought in all the backend processing! Wonderful product.
Date published: 2022-10-18
Rated 5 out of 5 by from Wonderful customer service I was very stressed, because doing my taxes is like the math homework I would cry over as a kid, but Sharron was so helpful and polite and pleasant and got me through it!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Thanks for your great efforts in creating this program
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 7523