TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very Helpful Gave me piece of mind knowing that everything will be done properly.
Date published: 2022-04-26
Rated 2 out of 5 by from Once you get a good Rep... Not a lot of confidence in the process. First off, I kept receiving emails telling me to start the process when the process was already 3 steps in. Then, he first rep I was assigned was consistently non-communicative. Maybe he had too much work, if that's the case, Turbo Tax needs to work on their workflow. If my account would have stayed with him, I would have pulled it and gone somewhere else. Once I was reassigned to a new rep, the process was efficient and he was helpful.
Date published: 2022-04-26
Rated 4 out of 5 by from TurboTax - OK TurboTax is fine and relatively easy to use. However, it would be MUCH better were the overall income tax system were much simpler, e.g. change it so that everyone pays the same percentage of his/her/its income - That goes for all income earners including businesses!
Date published: 2022-04-26
Rated 5 out of 5 by from Easy..even with multiple rental properties! Ellen was great to work with. She obviously knows what she is doing and I had great confidence knowing I was going to get the best service possible.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo Tax Live and Vivian are awesome!! With initial phone call the employee (NOT Vivian) walked us through the estimator and we were told we were getting a refund. When we worked with Vivian, we learned that we actually owed over $1400.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbotax makes my Tax Filing experience so easy. I have been using Turbotax for past 3 years and I think its been helping me to get a bigger refund then if I go to an account and pay more for their service. Turbotax has its own CPA's and they are always very helpful, and answer all of my tax questions.
Date published: 2022-04-26
Rated 5 out of 5 by from Long time user I have used Turbo Tax for many years. Easy to follow.
Date published: 2022-04-26
Rated 5 out of 5 by from I like turbo taxe I love this app and is really simple to use I tried it and is good
Date published: 2022-04-26
Rated 4 out of 5 by from There is security in using TurboTax TurboTax keeps up with the latest changes in the tax rules and provides explanations to my specific questions. I have trouble getting it to let me start with a Schedule F -- it keeps starting me in the questions for a Schedule C. The support help is excellent.
Date published: 2022-04-26
Rated 4 out of 5 by from Simple and Easy Entering my tax information was easy and trouble free.
Date published: 2022-04-26
All TurboTax® Offerings Reviews - Page 752
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful Gave me piece of mind knowing that everything will be done properly.
Date published: 2022-04-26
Rated 2 out of 5 by from Once you get a good Rep... Not a lot of confidence in the process. First off, I kept receiving emails telling me to start the process when the process was already 3 steps in. Then, he first rep I was assigned was consistently non-communicative. Maybe he had too much work, if that's the case, Turbo Tax needs to work on their workflow. If my account would have stayed with him, I would have pulled it and gone somewhere else. Once I was reassigned to a new rep, the process was efficient and he was helpful.
Date published: 2022-04-26
Rated 4 out of 5 by from TurboTax - OK TurboTax is fine and relatively easy to use. However, it would be MUCH better were the overall income tax system were much simpler, e.g. change it so that everyone pays the same percentage of his/her/its income - That goes for all income earners including businesses!
Date published: 2022-04-26
Rated 5 out of 5 by from Easy..even with multiple rental properties! Ellen was great to work with. She obviously knows what she is doing and I had great confidence knowing I was going to get the best service possible.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo Tax Live and Vivian are awesome!! With initial phone call the employee (NOT Vivian) walked us through the estimator and we were told we were getting a refund. When we worked with Vivian, we learned that we actually owed over $1400.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbotax makes my Tax Filing experience so easy. I have been using Turbotax for past 3 years and I think its been helping me to get a bigger refund then if I go to an account and pay more for their service. Turbotax has its own CPA's and they are always very helpful, and answer all of my tax questions.
Date published: 2022-04-26
Rated 5 out of 5 by from Long time user I have used Turbo Tax for many years. Easy to follow.
Date published: 2022-04-26
Rated 5 out of 5 by from I like turbo taxe I love this app and is really simple to use I tried it and is good
Date published: 2022-04-26
Rated 4 out of 5 by from There is security in using TurboTax TurboTax keeps up with the latest changes in the tax rules and provides explanations to my specific questions. I have trouble getting it to let me start with a Schedule F -- it keeps starting me in the questions for a Schedule C. The support help is excellent.
Date published: 2022-04-26
Rated 4 out of 5 by from Simple and Easy Entering my tax information was easy and trouble free.
Date published: 2022-04-26
All TurboTax® Offerings Reviews - Page 752