TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX -- WILL USE TIL I DIE love dealing with people whose sole aim is to take care of your problem - that occurred today - THANK YOU
Date published: 2022-03-29
Rated 5 out of 5 by from My expert was a breath of fresh air I don’t normally use experts, but this year I mad a mistake somewhere along the line of filing and couldn’t figure out where or how to fix it. Thank goodness for Gregory.
Date published: 2022-03-29
Rated 5 out of 5 by from LIVE ASSISTANT VERSION ROCKS! Overall- I am VERY pleased with TT and would recommend. Once I get past the where did your income come from confusion, TurboTax (TT) is wonderful. When software prompts "any changes" and you say NO, it should fill in the information from the previous year and not walk you around the same somewhat confusing questions to fill in the same information. THAT has happened 3yrs in a row. Unfortunately, TT is also limited to what forms each State provides, and those can be confusing as well. I am very glad I upgraded to the live assist version this year, as I really needed the help!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is great! Hopefully no more problems. Had a few bumps but Turbo Tax helped. Hopefully there won’t be anymore bumps.
Date published: 2022-03-29
Rated 5 out of 5 by from You were amazing! Thank you I wasn't sure I was on the right track but with help I learned and got the help I needed ! Thank you again and I will be back next year!
Date published: 2022-03-29
Rated 5 out of 5 by from Good product This is a good, reliablo and accurate product. I have used it for several years.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbotax Premier fits my needs. My mistakes were discovered by screen sharing with a very helpful woman employee who worked long and hard to find and guide me to correct entries.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbotax Premium Don't like the features that no longer allow or provide the ability to view the actual tax forms while inputing data. I've used CD version for previous years and this removes the individuals ability to follow or understand taxes in general. Answer questions and follow the bouncing ball!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 7397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX -- WILL USE TIL I DIE love dealing with people whose sole aim is to take care of your problem - that occurred today - THANK YOU
Date published: 2022-03-29
Rated 5 out of 5 by from My expert was a breath of fresh air I don’t normally use experts, but this year I mad a mistake somewhere along the line of filing and couldn’t figure out where or how to fix it. Thank goodness for Gregory.
Date published: 2022-03-29
Rated 5 out of 5 by from LIVE ASSISTANT VERSION ROCKS! Overall- I am VERY pleased with TT and would recommend. Once I get past the where did your income come from confusion, TurboTax (TT) is wonderful. When software prompts "any changes" and you say NO, it should fill in the information from the previous year and not walk you around the same somewhat confusing questions to fill in the same information. THAT has happened 3yrs in a row. Unfortunately, TT is also limited to what forms each State provides, and those can be confusing as well. I am very glad I upgraded to the live assist version this year, as I really needed the help!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is great! Hopefully no more problems. Had a few bumps but Turbo Tax helped. Hopefully there won’t be anymore bumps.
Date published: 2022-03-29
Rated 5 out of 5 by from You were amazing! Thank you I wasn't sure I was on the right track but with help I learned and got the help I needed ! Thank you again and I will be back next year!
Date published: 2022-03-29
Rated 5 out of 5 by from Good product This is a good, reliablo and accurate product. I have used it for several years.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbotax Premier fits my needs. My mistakes were discovered by screen sharing with a very helpful woman employee who worked long and hard to find and guide me to correct entries.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbotax Premium Don't like the features that no longer allow or provide the ability to view the actual tax forms while inputing data. I've used CD version for previous years and this removes the individuals ability to follow or understand taxes in general. Answer questions and follow the bouncing ball!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 7397