TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from My live expert really wanted to help Holli worked hard to get all of my tax questions met 🙂
Date published: 2023-03-07
Rated 3 out of 5 by from Good progream I have used H&R Block's program for many years and loved it. It was easy to use and priced reasonably. However, I donated money from an IRA directly to a charity a few years ago, and I claimed the Qualified Charitable Donation on my income taxes. The H&R Block program put it on the WRONG line, and I did not catch the error. About 16 months later, I get a HUGE bill from the IRS, because they did NOT see the QCD where it was supposed to go. I contacted the IRS and sent a corrected form with the QCD written in on the right line. I immediately got a response thanking me and telling me that my bill was erased. I decided that H&R Block needed to fix their mistake. After contacting them a number of times over several months, I finally got to the right department. After telling them my problem, I was very quickly informed that they had the best program out there. If I had a problem, I could just write the QCD where I thought it should go and mail the return. They did not care at all that their program had a flaw. I had previously worked in an office for H&R Block for 16 years, and I was surprised at the attitude. So, I changed to TurboTax the next year. Then, after a year, H&R Block had the nerve to send me a message that I could get a free program from them. I was insulted. The TurboTax was hard for me to learn, and it's more expensive. However, I am able to do what I need to do with the program, so it's okay. I know how to do tax returns, but I wonder how the average person navigates these programs if they need to make revisions. I know how to go in and out of sections, and I know when something seems wrong. It is understandable how so many people mess up their taxes.
Date published: 2023-03-07
Rated 5 out of 5 by from 2022 Taxes Cynthia is was awesome, really made me feel comfortable
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is easy to use Everything is there for me. The right questions and examples
Date published: 2023-03-07
Rated 5 out of 5 by from Excellent Great service. Excellent help by my tax expert. Would recommend to friends.
Date published: 2023-03-07
Rated 5 out of 5 by from Taxes made easy I really like having a professional helping me! Makes it easy.
Date published: 2023-03-07
Rated 5 out of 5 by from 2023 I have used this as long as I have done my taxes and will continue.
Date published: 2023-03-07
Rated 5 out of 5 by from Cool It was great! Easy to use. Simple, love it! Will be coming back!
Date published: 2023-03-07
Rated 2 out of 5 by from Not supported on MAC Was on the phone for 2 hours with representative attempting to import 1099 which I could not do and had to manually enter data.
Date published: 2023-03-07
Rated 5 out of 5 by from Love Turbo Tax I didn't need your expert! I appreciate the step by step directions.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7235
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My live expert really wanted to help Holli worked hard to get all of my tax questions met 🙂
Date published: 2023-03-07
Rated 3 out of 5 by from Good progream I have used H&R Block's program for many years and loved it. It was easy to use and priced reasonably. However, I donated money from an IRA directly to a charity a few years ago, and I claimed the Qualified Charitable Donation on my income taxes. The H&R Block program put it on the WRONG line, and I did not catch the error. About 16 months later, I get a HUGE bill from the IRS, because they did NOT see the QCD where it was supposed to go. I contacted the IRS and sent a corrected form with the QCD written in on the right line. I immediately got a response thanking me and telling me that my bill was erased. I decided that H&R Block needed to fix their mistake. After contacting them a number of times over several months, I finally got to the right department. After telling them my problem, I was very quickly informed that they had the best program out there. If I had a problem, I could just write the QCD where I thought it should go and mail the return. They did not care at all that their program had a flaw. I had previously worked in an office for H&R Block for 16 years, and I was surprised at the attitude. So, I changed to TurboTax the next year. Then, after a year, H&R Block had the nerve to send me a message that I could get a free program from them. I was insulted. The TurboTax was hard for me to learn, and it's more expensive. However, I am able to do what I need to do with the program, so it's okay. I know how to do tax returns, but I wonder how the average person navigates these programs if they need to make revisions. I know how to go in and out of sections, and I know when something seems wrong. It is understandable how so many people mess up their taxes.
Date published: 2023-03-07
Rated 5 out of 5 by from 2022 Taxes Cynthia is was awesome, really made me feel comfortable
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is easy to use Everything is there for me. The right questions and examples
Date published: 2023-03-07
Rated 5 out of 5 by from Excellent Great service. Excellent help by my tax expert. Would recommend to friends.
Date published: 2023-03-07
Rated 5 out of 5 by from Taxes made easy I really like having a professional helping me! Makes it easy.
Date published: 2023-03-07
Rated 5 out of 5 by from 2023 I have used this as long as I have done my taxes and will continue.
Date published: 2023-03-07
Rated 5 out of 5 by from Cool It was great! Easy to use. Simple, love it! Will be coming back!
Date published: 2023-03-07
Rated 2 out of 5 by from Not supported on MAC Was on the phone for 2 hours with representative attempting to import 1099 which I could not do and had to manually enter data.
Date published: 2023-03-07
Rated 5 out of 5 by from Love Turbo Tax I didn't need your expert! I appreciate the step by step directions.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7235