TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax was easy! The product was easy to navigate and I like the help features throughout.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax EZ File Everything went as it has in the past. THEN, the option to use the Credit Karma card! This almost made me stop in mid file and find another tool. This was tied to some hidden information that was not revealed or correctable if it was incorrect.
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to manage I did not talk to agent during the process, for it was so easy
Date published: 2021-03-11
Rated 5 out of 5 by from EASY Walking thru everything helps so you don't forget any parts of the taxes. Easy to review what I did last year and great comparisons.
Date published: 2021-03-11
Rated 5 out of 5 by from turbo was great it was my first time it was awesome. and I would refer a friend
Date published: 2021-03-11
Rated 3 out of 5 by from Not so Awesome takes longer to go through all of the sales pitches than it does to do taxes
Date published: 2021-03-11
Rated 3 out of 5 by from Disappointed I gave only three stars because it was not very clear on the E file. It lead me to believe I could still E-File but then at the end it simply would not let me. So I was disappointed that I still had to print and mail the return.
Date published: 2021-03-11
Rated 5 out of 5 by from Very simple to use. I thought it would be difficult to do on my own but it was very easy to do. Easy step by step directions to help a beginner like me.
Date published: 2021-03-11
Rated 3 out of 5 by from Not thrilled with call in help I had an appointment with call in help and when they called me,I picked up but noone said anything for about 10 seconds so I hung up only to get a message that said they would call back in a few minutes. I waited over 1 1/2 hours and no call back! still waiting for them...I paid for a feature that was unsuccessful. next time, Ill just have a local accountant do my taxes. I've used turbotax before but never needed help. I ended up figuring it out on my own.
Date published: 2021-03-11
Rated 4 out of 5 by from First time taxes by myself...better than expected This year was the first time I attempted to do my taxes myself. Some of the wording on the questions was confusing for me, but that could just be my inexperience and being overwhelmed.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7193
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was easy! The product was easy to navigate and I like the help features throughout.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax EZ File Everything went as it has in the past. THEN, the option to use the Credit Karma card! This almost made me stop in mid file and find another tool. This was tied to some hidden information that was not revealed or correctable if it was incorrect.
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to manage I did not talk to agent during the process, for it was so easy
Date published: 2021-03-11
Rated 5 out of 5 by from EASY Walking thru everything helps so you don't forget any parts of the taxes. Easy to review what I did last year and great comparisons.
Date published: 2021-03-11
Rated 5 out of 5 by from turbo was great it was my first time it was awesome. and I would refer a friend
Date published: 2021-03-11
Rated 3 out of 5 by from Not so Awesome takes longer to go through all of the sales pitches than it does to do taxes
Date published: 2021-03-11
Rated 3 out of 5 by from Disappointed I gave only three stars because it was not very clear on the E file. It lead me to believe I could still E-File but then at the end it simply would not let me. So I was disappointed that I still had to print and mail the return.
Date published: 2021-03-11
Rated 5 out of 5 by from Very simple to use. I thought it would be difficult to do on my own but it was very easy to do. Easy step by step directions to help a beginner like me.
Date published: 2021-03-11
Rated 3 out of 5 by from Not thrilled with call in help I had an appointment with call in help and when they called me,I picked up but noone said anything for about 10 seconds so I hung up only to get a message that said they would call back in a few minutes. I waited over 1 1/2 hours and no call back! still waiting for them...I paid for a feature that was unsuccessful. next time, Ill just have a local accountant do my taxes. I've used turbotax before but never needed help. I ended up figuring it out on my own.
Date published: 2021-03-11
Rated 4 out of 5 by from First time taxes by myself...better than expected This year was the first time I attempted to do my taxes myself. Some of the wording on the questions was confusing for me, but that could just be my inexperience and being overwhelmed.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7193