TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax gets better every year --Its straight forward and if I have questions I can talk over the phone to a tax expert or text online. --I work out of town a lot and it makes it nice that I can do my taxes while away from home. --I like that I am offered ID protection services --The speed and ease of TurboTax gets better every year
Date published: 2022-04-10
Rated 5 out of 5 by from Best Tax prep going! Turbo tax is great,but you need to simplfy filing section of program, to cumbersome.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is great So easy to use, watches for mistakes, double checks my entries, price is great!
Date published: 2022-04-10
Rated 4 out of 5 by from Cross reference forms and tax items to a Turbotax There should be an easy way to find the input section from an IRS form number
Date published: 2022-04-10
Rated 5 out of 5 by from was great I had a real easy time understanding how it all works and made life easy
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is great! The way everything is layed out really helps to work out the tax stuff. The live chat help was great.
Date published: 2022-04-10
Rated 3 out of 5 by from good Thanks..............................................................................................................................................................................................................................
Date published: 2022-04-10
Rated 5 out of 5 by from Outstanding service I am a customer for life The communication was excellent. She was outstanding.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome It was very good. very easy so great so many good things to say!
Date published: 2022-04-10
Rated 1 out of 5 by from Less consistent, less helpful, more complicated I've used Turbo tax for a dozen years now. Single and married. Every year, the experience gets worse. The terms aren't applied consistently. I get reprompted for literally the same question multiple times through a session. My progress doesn't get saved and I have to restart whole sections. The import functionality at the first screen is correct, but once moving forward everything is the wrong value, wrong name, etc. We had a whole state bug out because it said our school code was wrong, but none of the screens it would let us get to could change it, and we had to restart. The terminology is super unclear. For Massachusetts, there are a lot of norms around remote work and specific implementations for 2021 - that were NOT there. All the examples were completely wrong for Mass, which is a load of fun. Isn't that why we pay for these services, so they know these things? VERY complicated, a lot of repetition, buggy, and inaccurate. I used to love this, but the last two years this service has been awful.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7186
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax gets better every year --Its straight forward and if I have questions I can talk over the phone to a tax expert or text online. --I work out of town a lot and it makes it nice that I can do my taxes while away from home. --I like that I am offered ID protection services --The speed and ease of TurboTax gets better every year
Date published: 2022-04-10
Rated 5 out of 5 by from Best Tax prep going! Turbo tax is great,but you need to simplfy filing section of program, to cumbersome.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is great So easy to use, watches for mistakes, double checks my entries, price is great!
Date published: 2022-04-10
Rated 4 out of 5 by from Cross reference forms and tax items to a Turbotax There should be an easy way to find the input section from an IRS form number
Date published: 2022-04-10
Rated 5 out of 5 by from was great I had a real easy time understanding how it all works and made life easy
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is great! The way everything is layed out really helps to work out the tax stuff. The live chat help was great.
Date published: 2022-04-10
Rated 3 out of 5 by from good Thanks..............................................................................................................................................................................................................................
Date published: 2022-04-10
Rated 5 out of 5 by from Outstanding service I am a customer for life The communication was excellent. She was outstanding.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome It was very good. very easy so great so many good things to say!
Date published: 2022-04-10
Rated 1 out of 5 by from Less consistent, less helpful, more complicated I've used Turbo tax for a dozen years now. Single and married. Every year, the experience gets worse. The terms aren't applied consistently. I get reprompted for literally the same question multiple times through a session. My progress doesn't get saved and I have to restart whole sections. The import functionality at the first screen is correct, but once moving forward everything is the wrong value, wrong name, etc. We had a whole state bug out because it said our school code was wrong, but none of the screens it would let us get to could change it, and we had to restart. The terminology is super unclear. For Massachusetts, there are a lot of norms around remote work and specific implementations for 2021 - that were NOT there. All the examples were completely wrong for Mass, which is a load of fun. Isn't that why we pay for these services, so they know these things? VERY complicated, a lot of repetition, buggy, and inaccurate. I used to love this, but the last two years this service has been awful.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7186