TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
Jon GoMs from
A larger time investment than last year
My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by
TRS21 from
Excellent! assistance
Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by
Sigurdur from
Amazing Service by amazing people!
Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by
zwhester from
Priya was so kind and patient and helpful.
Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by
summer9499cn from
Helpful and easy to do .
It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by
KLHCCP from
Took longer than expected but the result is good
It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by
SunnyDeeMI from
I love it but I found a glitch in the program
Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
Rated 5 out of 5 by
Spiritwink from
I love the ease of TurboTax and all of the support
Your system makes it all so easy! Thank you for creating such a user-friendly system for those of us who are not accountant types.
Date published: 2022-10-04
Rated 1 out of 5 by
HmikeT from
Turbo Tax Let me down
During my "step-by-step" completion of my taxes, Turbo Tax asked me to "make up" a five digit pin; which I did. Then my electronic submittal was rejected by both the Feds and State because I didn't put in a six digit pin which I had from previous year submittal. Why not prompt me to put in the six digit pin in the first place? In addition, the portion of the federal return where I input data about my retirement income "Sep" is very confusing and asks questions that I didn't understand nor could I get any real help from Turbo tax.
Date published: 2022-10-04
Rated 3 out of 5 by
Nick585858 from
Need to work on your software
I thought expert was great, but really painful to review information when you aren't allowed to see it before you close out the return.
All TurboTax® Offerings Reviews - Page 7154
Date published: 2022-10-04
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Jon GoMs from
A larger time investment than last year
My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by
TRS21 from
Excellent! assistance
Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by
Sigurdur from
Amazing Service by amazing people!
Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by
zwhester from
Priya was so kind and patient and helpful.
Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by
summer9499cn from
Helpful and easy to do .
It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by
KLHCCP from
Took longer than expected but the result is good
It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by
SunnyDeeMI from
I love it but I found a glitch in the program
Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
Rated 5 out of 5 by
Spiritwink from
I love the ease of TurboTax and all of the support
Your system makes it all so easy! Thank you for creating such a user-friendly system for those of us who are not accountant types.
Date published: 2022-10-04
Rated 1 out of 5 by
HmikeT from
Turbo Tax Let me down
During my "step-by-step" completion of my taxes, Turbo Tax asked me to "make up" a five digit pin; which I did. Then my electronic submittal was rejected by both the Feds and State because I didn't put in a six digit pin which I had from previous year submittal. Why not prompt me to put in the six digit pin in the first place? In addition, the portion of the federal return where I input data about my retirement income "Sep" is very confusing and asks questions that I didn't understand nor could I get any real help from Turbo tax.
Date published: 2022-10-04
Rated 3 out of 5 by
Nick585858 from
Need to work on your software
I thought expert was great, but really painful to review information when you aren't allowed to see it before you close out the return.
All TurboTax® Offerings Reviews - Page 7154
Date published: 2022-10-04