TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from A larger time investment than last year My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent! assistance Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by from Amazing Service by amazing people! Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Priya was so kind and patient and helpful. Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by from Helpful and easy to do . It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by from Took longer than expected but the result is good It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by from I love it but I found a glitch in the program Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
Rated 5 out of 5 by from I love the ease of TurboTax and all of the support Your system makes it all so easy! Thank you for creating such a user-friendly system for those of us who are not accountant types.
Date published: 2022-10-04
Rated 1 out of 5 by from Turbo Tax Let me down During my "step-by-step" completion of my taxes, Turbo Tax asked me to "make up" a five digit pin; which I did. Then my electronic submittal was rejected by both the Feds and State because I didn't put in a six digit pin which I had from previous year submittal. Why not prompt me to put in the six digit pin in the first place? In addition, the portion of the federal return where I input data about my retirement income "Sep" is very confusing and asks questions that I didn't understand nor could I get any real help from Turbo tax.
Date published: 2022-10-04
Rated 3 out of 5 by from Need to work on your software I thought expert was great, but really painful to review information when you aren't allowed to see it before you close out the return.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 7154
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A larger time investment than last year My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent! assistance Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by from Amazing Service by amazing people! Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Priya was so kind and patient and helpful. Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by from Helpful and easy to do . It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by from Took longer than expected but the result is good It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by from I love it but I found a glitch in the program Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
Rated 5 out of 5 by from I love the ease of TurboTax and all of the support Your system makes it all so easy! Thank you for creating such a user-friendly system for those of us who are not accountant types.
Date published: 2022-10-04
Rated 1 out of 5 by from Turbo Tax Let me down During my "step-by-step" completion of my taxes, Turbo Tax asked me to "make up" a five digit pin; which I did. Then my electronic submittal was rejected by both the Feds and State because I didn't put in a six digit pin which I had from previous year submittal. Why not prompt me to put in the six digit pin in the first place? In addition, the portion of the federal return where I input data about my retirement income "Sep" is very confusing and asks questions that I didn't understand nor could I get any real help from Turbo tax.
Date published: 2022-10-04
Rated 3 out of 5 by from Need to work on your software I thought expert was great, but really painful to review information when you aren't allowed to see it before you close out the return.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 7154