TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from A Fantastic Experience A fantastic, streamlined experience with live support when I needed it most. I've been a customer for several years now, and this service continues to get better year after year. I'm very satisfied!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a LIFESAVER! I do the deluxe package every year and they do not disappoint! You will be pleased and have the peace of mind that your taxes are done correctly!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy I was nervous but it was easier than expected! I will use again!
Date published: 2021-05-17
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is the best I've been using TurboTax for the last twenty years and it (almost) makes me look forward to doing my taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from Simple and easy I appreciate how simple the product is. I like something fast and easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! Rebecca was amazing! Live Premier is worth the money!!!! Rebecca answered all my questions and she was so friendly!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for over 10 yeas, it is affordable and easy to use.
Date published: 2021-05-17
Rated 2 out of 5 by from misleading They say its free but its not. They try to charger extra for getting any assistance and charge for you to direct deposit it to your bank. This will be my last year using this site.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is Awesome Great, simple, hassle free, quick, Best way to do taxes!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 715
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from A Fantastic Experience A fantastic, streamlined experience with live support when I needed it most. I've been a customer for several years now, and this service continues to get better year after year. I'm very satisfied!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a LIFESAVER! I do the deluxe package every year and they do not disappoint! You will be pleased and have the peace of mind that your taxes are done correctly!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy I was nervous but it was easier than expected! I will use again!
Date published: 2021-05-17
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is the best I've been using TurboTax for the last twenty years and it (almost) makes me look forward to doing my taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from Simple and easy I appreciate how simple the product is. I like something fast and easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! Rebecca was amazing! Live Premier is worth the money!!!! Rebecca answered all my questions and she was so friendly!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for over 10 yeas, it is affordable and easy to use.
Date published: 2021-05-17
Rated 2 out of 5 by from misleading They say its free but its not. They try to charger extra for getting any assistance and charge for you to direct deposit it to your bank. This will be my last year using this site.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is Awesome Great, simple, hassle free, quick, Best way to do taxes!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 715