TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Fine but glitchy Everything was going great up until it was time to review my files. Then it kept telling me I had to go back and review some numbers on my W2. It continuously told me the state ID was wrong even after i had triple checked AND had a "tax professional" from their site look at it for me. She couldn't even figure out what was wrong. Eventually, I just filed regardless of what "issues" were with my account. I guess we'll see.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Navigation system Very user friendly. Great tips and explanations. Great navigation
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Live Chat is amazing! I used the Turbo Tax Live Chat feature when completing my form. It was so helpful! The expert didn't quit trying until we figured out my snag and made sure everything went through. I couldn't have done it without her!
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome Fast and clear! Only took approx an hour and was able to upload documents online.
Date published: 2021-04-03
Rated 5 out of 5 by from So fast It was fast and it made me less angry than it usually does.
Date published: 2021-04-03
Rated 5 out of 5 by from great easy to use, must better UI............................
Date published: 2021-04-03
Rated 1 out of 5 by from Stop Lobbying the US Congress to bilk taxpayers Turbo Tax's parent company Intuit lobby's congress to keep taxes needlessly complicated. They use that difficulty to bilk US taxpayers out of millions every year. Stop it!
Date published: 2021-04-03
Rated 5 out of 5 by from Great intuitive experience Makes filing taxes easier than ever before! Who doesn't love difficult jobs made simple and easy?!
Date published: 2021-04-03
Rated 2 out of 5 by from Meh I don't know how to do my taxes on my own so yes it helped me out there, but the experience isnt that great. maybe its because taxes are confusing in general. But also not sure if it's turbotax or what, but I was having issues scrolling within the app. I can't even scroll to view the bottom of my review, I have to move the cursor. Is this a intuit thing? I don't have that issue in any other apps or on the browsers on my computer, only in the turbotax app. Also we weren't able to download the turbotax on to multiple computers? Before we could download onto up to 5 different computers to file. I called customer service and they said you can only install it into one computer but you can file 5 times for federal and 1 time for state. ??????? Why did they make it more inconvenient? The UX feels like this is a minimum viable product. Would expect a silicon valley tech company to put in the dev effort and research for better experience.
Date published: 2021-04-03
Rated 5 out of 5 by from AwesomeSauce Very easy to use and inexpensive. So easy a caveman could use it, lol
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 715
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Fine but glitchy Everything was going great up until it was time to review my files. Then it kept telling me I had to go back and review some numbers on my W2. It continuously told me the state ID was wrong even after i had triple checked AND had a "tax professional" from their site look at it for me. She couldn't even figure out what was wrong. Eventually, I just filed regardless of what "issues" were with my account. I guess we'll see.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Navigation system Very user friendly. Great tips and explanations. Great navigation
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Live Chat is amazing! I used the Turbo Tax Live Chat feature when completing my form. It was so helpful! The expert didn't quit trying until we figured out my snag and made sure everything went through. I couldn't have done it without her!
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome Fast and clear! Only took approx an hour and was able to upload documents online.
Date published: 2021-04-03
Rated 5 out of 5 by from So fast It was fast and it made me less angry than it usually does.
Date published: 2021-04-03
Rated 5 out of 5 by from great easy to use, must better UI............................
Date published: 2021-04-03
Rated 1 out of 5 by from Stop Lobbying the US Congress to bilk taxpayers Turbo Tax's parent company Intuit lobby's congress to keep taxes needlessly complicated. They use that difficulty to bilk US taxpayers out of millions every year. Stop it!
Date published: 2021-04-03
Rated 5 out of 5 by from Great intuitive experience Makes filing taxes easier than ever before! Who doesn't love difficult jobs made simple and easy?!
Date published: 2021-04-03
Rated 2 out of 5 by from Meh I don't know how to do my taxes on my own so yes it helped me out there, but the experience isnt that great. maybe its because taxes are confusing in general. But also not sure if it's turbotax or what, but I was having issues scrolling within the app. I can't even scroll to view the bottom of my review, I have to move the cursor. Is this a intuit thing? I don't have that issue in any other apps or on the browsers on my computer, only in the turbotax app. Also we weren't able to download the turbotax on to multiple computers? Before we could download onto up to 5 different computers to file. I called customer service and they said you can only install it into one computer but you can file 5 times for federal and 1 time for state. ??????? Why did they make it more inconvenient? The UX feels like this is a minimum viable product. Would expect a silicon valley tech company to put in the dev effort and research for better experience.
Date published: 2021-04-03
Rated 5 out of 5 by from AwesomeSauce Very easy to use and inexpensive. So easy a caveman could use it, lol
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 715