TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is disimproving. TurboTax usability has significantly disimproved. Awkward questions, poor responses from "Help".
Date published: 2023-03-08
Rated 5 out of 5 by from TurboTax is awesome TurboTax was excellent, that’s helping me too much
Date published: 2023-03-08
Rated 5 out of 5 by from This Company is honest and reliable. I have been using turbo tax since being introduced to it in College. The software is very user-friendly and the staff when needed are available to offer the best service possible.
Date published: 2023-03-08
Rated 5 out of 5 by from FANTASTIC QUICK, EASY AND FREE NOTHING ELSE TO SAY. THANK YOU
Date published: 2023-03-08
Rated 5 out of 5 by from So easy, thank you Very easy and straightforward. Took my stress away.
Date published: 2023-03-08
Rated 5 out of 5 by from Small Business Friendly! I was stressing the past few months because I had no idea where to start when it came to filing my taxes as a new small business owner. Turbotax took away the stress immediately, god sent.
Date published: 2023-03-08
Rated 2 out of 5 by from Customer service is lacking ...1040-ES I had my taxes prepared from a CPA last year and decided I would do them myself as our situation was not complex. Although I had made estimated tax payments and Turbo tax was showing a refund, I knew that I needed to continue with paying quarterly taxes...however, the program was not very cooperative. I found information from the help site and screen shot it. Sadly, what it said and what my screen looked like were not the same. It would not allow me to insert the estimated tax forms or info. I called the support line. On hold for 20 minutes, then click. Called again. Got someone who apparently had no idea what I needed. He kept saying, "Let me look in my resource manual". Well, I'm not an idiot and I had already had more knowledge than he did. Sadly because I'm far from a pro. Well, today, March 8, lo and behold a wonderful update occurred and now I was able to insert these forms and the projected changes to my tax liability for next year. Don't sell the blasted program without basic stuff. This is basic. Not happy.
Date published: 2023-03-08
Rated 4 out of 5 by from Forced me to file through Premier I did the entirety of my taxes with Deluxe, paid and signed everything electronically and when it was at the very end and finalizing the e-file it suddenly wanted me to verify a document and jumped to Premier. Once I verified the document it would not let me downgrade back to deluxe and I would either have to spend 2-3 hours redoing everything, or eat the extra $50. Luckily customer service gave me a discount code that brought it down $20 but still extremely frustrating and I just wanted to be DONE.
Date published: 2023-03-08
Rated 5 out of 5 by from Leslie is awesome Thank you for all your help. This is why we always choose TurboTax
Date published: 2023-03-08
Rated 5 out of 5 by from Always Great Always was Great when I used Turbo Tax. I will come back every year
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is disimproving. TurboTax usability has significantly disimproved. Awkward questions, poor responses from "Help".
Date published: 2023-03-08
Rated 5 out of 5 by from TurboTax is awesome TurboTax was excellent, that’s helping me too much
Date published: 2023-03-08
Rated 5 out of 5 by from This Company is honest and reliable. I have been using turbo tax since being introduced to it in College. The software is very user-friendly and the staff when needed are available to offer the best service possible.
Date published: 2023-03-08
Rated 5 out of 5 by from FANTASTIC QUICK, EASY AND FREE NOTHING ELSE TO SAY. THANK YOU
Date published: 2023-03-08
Rated 5 out of 5 by from So easy, thank you Very easy and straightforward. Took my stress away.
Date published: 2023-03-08
Rated 5 out of 5 by from Small Business Friendly! I was stressing the past few months because I had no idea where to start when it came to filing my taxes as a new small business owner. Turbotax took away the stress immediately, god sent.
Date published: 2023-03-08
Rated 2 out of 5 by from Customer service is lacking ...1040-ES I had my taxes prepared from a CPA last year and decided I would do them myself as our situation was not complex. Although I had made estimated tax payments and Turbo tax was showing a refund, I knew that I needed to continue with paying quarterly taxes...however, the program was not very cooperative. I found information from the help site and screen shot it. Sadly, what it said and what my screen looked like were not the same. It would not allow me to insert the estimated tax forms or info. I called the support line. On hold for 20 minutes, then click. Called again. Got someone who apparently had no idea what I needed. He kept saying, "Let me look in my resource manual". Well, I'm not an idiot and I had already had more knowledge than he did. Sadly because I'm far from a pro. Well, today, March 8, lo and behold a wonderful update occurred and now I was able to insert these forms and the projected changes to my tax liability for next year. Don't sell the blasted program without basic stuff. This is basic. Not happy.
Date published: 2023-03-08
Rated 4 out of 5 by from Forced me to file through Premier I did the entirety of my taxes with Deluxe, paid and signed everything electronically and when it was at the very end and finalizing the e-file it suddenly wanted me to verify a document and jumped to Premier. Once I verified the document it would not let me downgrade back to deluxe and I would either have to spend 2-3 hours redoing everything, or eat the extra $50. Luckily customer service gave me a discount code that brought it down $20 but still extremely frustrating and I just wanted to be DONE.
Date published: 2023-03-08
Rated 5 out of 5 by from Leslie is awesome Thank you for all your help. This is why we always choose TurboTax
Date published: 2023-03-08
Rated 5 out of 5 by from Always Great Always was Great when I used Turbo Tax. I will come back every year
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7133