TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
AnnMarie Thereau from
Very Professional
Russell was excellent at helping us to file our taxes
Date published: 2023-03-11
Rated 5 out of 5 by
DScot from
Turbotax is a great product
Only issue I had was on the final forms. Did not like WIsconsin as the State and What's up with having to choose "Other Country" for the United States of America? No option for America? Geez!
Date published: 2023-03-11
Rated 5 out of 5 by
Np777 from
Live service is excellent
The live service this year was excellent, I liked how they stayed on the phone with you to make sure all your documents were uploaded and then took a real time look at your information. It made filing much easier and condensed it down to a day instead of spread over weekends
Date published: 2023-03-11
Rated 2 out of 5 by
YourProductChanged from
Overly complicated and tricky
I used to love the product, but this year it seems to have really changed. Some fields were not obvious what they wanted. And they really try to sucker you into buying extra add-ons like credit karma and fees for paying using your refund.
Date published: 2023-03-11
Rated 1 out of 5 by
misseecarol from
Terrible service!
From 8915-F was unavailable until mid March. I was not told about this until I paid for the service. The Form was faulty and return rejected. Turbo’s own system wouldn’t allow me to fix it. Agents have no clue how to fix it and Turbo didn’t help whatsoever. Custer service is horrible! You’ll spend hours on phone with agents who have no clue and can’t help. I figured out by online forums. Never again Turbo. . I don’t even give it one star.
Date published: 2023-03-11
Rated 5 out of 5 by
Mojoflo from
Wonderful job
Done a great job helping me he knew exactly what I needed to do
Date published: 2023-03-11
Rated 5 out of 5 by
NYSHA96 from
GREAT SERVICE
PROFESSIONAL and SERVICIAL. GREAT SUPPORT TO CLIENT
Date published: 2023-03-11
Rated 4 out of 5 by
kjabsfhjasfuWGH from
i
to expensive........................................
Date published: 2023-03-11
Rated 5 out of 5 by
RJT311 from
Improved functionality and features = happy user
A very positive experience this year! I had three W-2s and thought it would be complex, but TT Premium made it easy to navigate. The QR code/picture upload function is really great and worked on all but one of my docs. Keep up the great product improvements!
Date published: 2023-03-11
Rated 5 out of 5 by
Cortez24 from
Turbo Tax is Awesome
Great working with Janice……………………………………………………………….
All TurboTax® Offerings Reviews - Page 6893
Date published: 2023-03-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
AnnMarie Thereau from
Very Professional
Russell was excellent at helping us to file our taxes
Date published: 2023-03-11
Rated 5 out of 5 by
DScot from
Turbotax is a great product
Only issue I had was on the final forms. Did not like WIsconsin as the State and What's up with having to choose "Other Country" for the United States of America? No option for America? Geez!
Date published: 2023-03-11
Rated 5 out of 5 by
Np777 from
Live service is excellent
The live service this year was excellent, I liked how they stayed on the phone with you to make sure all your documents were uploaded and then took a real time look at your information. It made filing much easier and condensed it down to a day instead of spread over weekends
Date published: 2023-03-11
Rated 2 out of 5 by
YourProductChanged from
Overly complicated and tricky
I used to love the product, but this year it seems to have really changed. Some fields were not obvious what they wanted. And they really try to sucker you into buying extra add-ons like credit karma and fees for paying using your refund.
Date published: 2023-03-11
Rated 1 out of 5 by
misseecarol from
Terrible service!
From 8915-F was unavailable until mid March. I was not told about this until I paid for the service. The Form was faulty and return rejected. Turbo’s own system wouldn’t allow me to fix it. Agents have no clue how to fix it and Turbo didn’t help whatsoever. Custer service is horrible! You’ll spend hours on phone with agents who have no clue and can’t help. I figured out by online forums. Never again Turbo. . I don’t even give it one star.
Date published: 2023-03-11
Rated 5 out of 5 by
Mojoflo from
Wonderful job
Done a great job helping me he knew exactly what I needed to do
Date published: 2023-03-11
Rated 5 out of 5 by
NYSHA96 from
GREAT SERVICE
PROFESSIONAL and SERVICIAL. GREAT SUPPORT TO CLIENT
Date published: 2023-03-11
Rated 4 out of 5 by
kjabsfhjasfuWGH from
i
to expensive........................................
Date published: 2023-03-11
Rated 5 out of 5 by
RJT311 from
Improved functionality and features = happy user
A very positive experience this year! I had three W-2s and thought it would be complex, but TT Premium made it easy to navigate. The QR code/picture upload function is really great and worked on all but one of my docs. Keep up the great product improvements!
Date published: 2023-03-11
Rated 5 out of 5 by
Cortez24 from
Turbo Tax is Awesome
Great working with Janice……………………………………………………………….
All TurboTax® Offerings Reviews - Page 6893
Date published: 2023-03-11