TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Professional Russell was excellent at helping us to file our taxes
Date published: 2023-03-11
Rated 5 out of 5 by from Turbotax is a great product Only issue I had was on the final forms. Did not like WIsconsin as the State and What's up with having to choose "Other Country" for the United States of America? No option for America? Geez!
Date published: 2023-03-11
Rated 5 out of 5 by from Live service is excellent The live service this year was excellent, I liked how they stayed on the phone with you to make sure all your documents were uploaded and then took a real time look at your information. It made filing much easier and condensed it down to a day instead of spread over weekends
Date published: 2023-03-11
Rated 2 out of 5 by from Overly complicated and tricky I used to love the product, but this year it seems to have really changed. Some fields were not obvious what they wanted. And they really try to sucker you into buying extra add-ons like credit karma and fees for paying using your refund.
Date published: 2023-03-11
Rated 1 out of 5 by from Terrible service! From 8915-F was unavailable until mid March. I was not told about this until I paid for the service. The Form was faulty and return rejected. Turbo’s own system wouldn’t allow me to fix it. Agents have no clue how to fix it and Turbo didn’t help whatsoever. Custer service is horrible! You’ll spend hours on phone with agents who have no clue and can’t help. I figured out by online forums. Never again Turbo. . I don’t even give it one star.
Date published: 2023-03-11
Rated 5 out of 5 by from Wonderful job Done a great job helping me he knew exactly what I needed to do
Date published: 2023-03-11
Rated 5 out of 5 by from GREAT SERVICE PROFESSIONAL and SERVICIAL. GREAT SUPPORT TO CLIENT
Date published: 2023-03-11
Rated 4 out of 5 by from i to expensive........................................
Date published: 2023-03-11
Rated 5 out of 5 by from Improved functionality and features = happy user A very positive experience this year! I had three W-2s and thought it would be complex, but TT Premium made it easy to navigate. The QR code/picture upload function is really great and worked on all but one of my docs. Keep up the great product improvements!
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome Great working with Janice……………………………………………………………….
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6893
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Professional Russell was excellent at helping us to file our taxes
Date published: 2023-03-11
Rated 5 out of 5 by from Turbotax is a great product Only issue I had was on the final forms. Did not like WIsconsin as the State and What's up with having to choose "Other Country" for the United States of America? No option for America? Geez!
Date published: 2023-03-11
Rated 5 out of 5 by from Live service is excellent The live service this year was excellent, I liked how they stayed on the phone with you to make sure all your documents were uploaded and then took a real time look at your information. It made filing much easier and condensed it down to a day instead of spread over weekends
Date published: 2023-03-11
Rated 2 out of 5 by from Overly complicated and tricky I used to love the product, but this year it seems to have really changed. Some fields were not obvious what they wanted. And they really try to sucker you into buying extra add-ons like credit karma and fees for paying using your refund.
Date published: 2023-03-11
Rated 1 out of 5 by from Terrible service! From 8915-F was unavailable until mid March. I was not told about this until I paid for the service. The Form was faulty and return rejected. Turbo’s own system wouldn’t allow me to fix it. Agents have no clue how to fix it and Turbo didn’t help whatsoever. Custer service is horrible! You’ll spend hours on phone with agents who have no clue and can’t help. I figured out by online forums. Never again Turbo. . I don’t even give it one star.
Date published: 2023-03-11
Rated 5 out of 5 by from Wonderful job Done a great job helping me he knew exactly what I needed to do
Date published: 2023-03-11
Rated 5 out of 5 by from GREAT SERVICE PROFESSIONAL and SERVICIAL. GREAT SUPPORT TO CLIENT
Date published: 2023-03-11
Rated 4 out of 5 by from i to expensive........................................
Date published: 2023-03-11
Rated 5 out of 5 by from Improved functionality and features = happy user A very positive experience this year! I had three W-2s and thought it would be complex, but TT Premium made it easy to navigate. The QR code/picture upload function is really great and worked on all but one of my docs. Keep up the great product improvements!
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome Great working with Janice……………………………………………………………….
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6893