TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
Rated 3 out of 5 by from Trying to contact Turbotax is hard I tried to buy Audit Defense while I was finishing my return and every time i tried (10 x's) the program shut down. The same thing happened with paying the state filing fee. I had to buy both by phone and each took me over three hours on the phone because of poor customer service.
Date published: 2022-10-09
Rated 5 out of 5 by from Made taxes easy Once I gathered the information, TurboTax made filing easy.
Date published: 2022-10-09
Rated 2 out of 5 by from So costly for when you are between income levels Too hard to navigate if you want to save money. I ended up paying full price just to be done with it but I will never use it again after this year. **Also after trying to post a review you have to keep finding a user name**
Date published: 2022-10-09
Rated 5 out of 5 by from Turbo Tax is awesome I really enjoyed this full service from Turbo Tax. Scott was great.
Date published: 2022-10-09
Rated 4 out of 5 by from Mostly Straightforward, Always Trustworthy Love the interview process to ensure I cover every area without stumbling around on my own. Only drawback is that sometimes TurboTax "locks in" to a train of thought and it's difficult to backtrack out of it if you want to correct something you may have mistakenly answered.
Date published: 2022-10-09
Rated 5 out of 5 by from Fantastic Easy to use and very helpful prompts - made filing my taxes stress free!
Date published: 2022-10-09
Rated 5 out of 5 by from Worth the effort Simplifies something I don't enjoy doing with peace of mind
Date published: 2022-10-09
Rated 1 out of 5 by from What happened to you Turbo tax has become unmanageable, unhelpful, and completely confusing. Never using it again
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 6873
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
Rated 3 out of 5 by from Trying to contact Turbotax is hard I tried to buy Audit Defense while I was finishing my return and every time i tried (10 x's) the program shut down. The same thing happened with paying the state filing fee. I had to buy both by phone and each took me over three hours on the phone because of poor customer service.
Date published: 2022-10-09
Rated 5 out of 5 by from Made taxes easy Once I gathered the information, TurboTax made filing easy.
Date published: 2022-10-09
Rated 2 out of 5 by from So costly for when you are between income levels Too hard to navigate if you want to save money. I ended up paying full price just to be done with it but I will never use it again after this year. **Also after trying to post a review you have to keep finding a user name**
Date published: 2022-10-09
Rated 5 out of 5 by from Turbo Tax is awesome I really enjoyed this full service from Turbo Tax. Scott was great.
Date published: 2022-10-09
Rated 4 out of 5 by from Mostly Straightforward, Always Trustworthy Love the interview process to ensure I cover every area without stumbling around on my own. Only drawback is that sometimes TurboTax "locks in" to a train of thought and it's difficult to backtrack out of it if you want to correct something you may have mistakenly answered.
Date published: 2022-10-09
Rated 5 out of 5 by from Fantastic Easy to use and very helpful prompts - made filing my taxes stress free!
Date published: 2022-10-09
Rated 5 out of 5 by from Worth the effort Simplifies something I don't enjoy doing with peace of mind
Date published: 2022-10-09
Rated 1 out of 5 by from What happened to you Turbo tax has become unmanageable, unhelpful, and completely confusing. Never using it again
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 6873