TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Did not deliver on what they claimed to be able to We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by from great help with agent had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by from My rep was very nice and patient He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax Live is Awesome Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
Rated 5 out of 5 by from nice very easy and fast, Ms. Sofia was clear and knew her job
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo tax is great it was very easy to use all the reps were very knowledgeable
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax was absolutely a blessing Did a fabulous job helping me with everything. Michelle and Shauna were an absolute pleasure.
Date published: 2022-05-20
Rated 5 out of 5 by from GREAT EXPERIENCE Carmen was great to work with and look forward to working with her again
Date published: 2022-05-20
Rated 5 out of 5 by from Great Service at Turbotax Phyllis was great and very professional in assisting me with my tax return. Always quick to answer and questions that I would have. I was definitely in good hands
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax has been my go to for years!!! I appreciate that it is user friendly and asks all the questions to ensure you are getting the an accurate tax return.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 6862
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Did not deliver on what they claimed to be able to We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by from great help with agent had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by from My rep was very nice and patient He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax Live is Awesome Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
Rated 5 out of 5 by from nice very easy and fast, Ms. Sofia was clear and knew her job
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo tax is great it was very easy to use all the reps were very knowledgeable
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax was absolutely a blessing Did a fabulous job helping me with everything. Michelle and Shauna were an absolute pleasure.
Date published: 2022-05-20
Rated 5 out of 5 by from GREAT EXPERIENCE Carmen was great to work with and look forward to working with her again
Date published: 2022-05-20
Rated 5 out of 5 by from Great Service at Turbotax Phyllis was great and very professional in assisting me with my tax return. Always quick to answer and questions that I would have. I was definitely in good hands
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax has been my go to for years!!! I appreciate that it is user friendly and asks all the questions to ensure you are getting the an accurate tax return.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 6862