TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
Long Time User 42 from
Did not deliver on what they claimed to be able to
We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by
Deano3333 from
great help with agent
had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by
Kev186iuxs from
My rep was very nice and patient
He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by
KristyD76 from
Turbo Tax Live is Awesome
Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
Rated 5 out of 5 by
BlackDiamond3110 from
nice
very easy and fast, Ms. Sofia was clear and knew her job
Date published: 2022-05-20
Rated 5 out of 5 by
Salad 108 from
Turbo tax is great
it was very easy to use all the reps were very knowledgeable
Date published: 2022-05-20
Rated 5 out of 5 by
TayWyles3 from
TurboTax was absolutely a blessing
Did a fabulous job helping me with everything. Michelle and Shauna were an absolute pleasure.
Date published: 2022-05-20
Rated 5 out of 5 by
Big Dot from
GREAT EXPERIENCE
Carmen was great to work with and look forward to working with her again
Date published: 2022-05-20
Rated 5 out of 5 by
Cal1212 from
Great Service at Turbotax
Phyllis was great and very professional in assisting me with my tax return. Always quick to answer and questions that I would have. I was definitely in good hands
Date published: 2022-05-20
Rated 5 out of 5 by
Nety4710 from
TurboTax has been my go to for years!!!
I appreciate that it is user friendly and asks all the questions to ensure you are getting the an accurate tax return.
All TurboTax® Offerings Reviews - Page 6862
Date published: 2022-05-20
TurboTaxTurboTax Customer Ratings & Reviews
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Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Long Time User 42 from
Did not deliver on what they claimed to be able to
We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by
Deano3333 from
great help with agent
had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by
Kev186iuxs from
My rep was very nice and patient
He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by
KristyD76 from
Turbo Tax Live is Awesome
Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
Rated 5 out of 5 by
BlackDiamond3110 from
nice
very easy and fast, Ms. Sofia was clear and knew her job
Date published: 2022-05-20
Rated 5 out of 5 by
Salad 108 from
Turbo tax is great
it was very easy to use all the reps were very knowledgeable
Date published: 2022-05-20
Rated 5 out of 5 by
TayWyles3 from
TurboTax was absolutely a blessing
Did a fabulous job helping me with everything. Michelle and Shauna were an absolute pleasure.
Date published: 2022-05-20
Rated 5 out of 5 by
Big Dot from
GREAT EXPERIENCE
Carmen was great to work with and look forward to working with her again
Date published: 2022-05-20
Rated 5 out of 5 by
Cal1212 from
Great Service at Turbotax
Phyllis was great and very professional in assisting me with my tax return. Always quick to answer and questions that I would have. I was definitely in good hands
Date published: 2022-05-20
Rated 5 out of 5 by
Nety4710 from
TurboTax has been my go to for years!!!
I appreciate that it is user friendly and asks all the questions to ensure you are getting the an accurate tax return.
All TurboTax® Offerings Reviews - Page 6862
Date published: 2022-05-20