TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 3 out of 5 by
Bill R 99 from
Worst year of Turbo Tax software (2021 return)
I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by
Zeez11 from
Turbo tax is great
when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by
JMR131 from
Struggles with discounts
Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by
Darius222 from
Turbo Tax is easy to use.
I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by
vmfavela from
Great program
Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by
PM84 from
Very easy
Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by
StephenPo from
Wouldnt let me continue without upgrading
Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
Rated 5 out of 5 by
null from
turbotax is very easy to use
the process is simple and the instructions are easy to follow
Date published: 2022-04-18
Rated 5 out of 5 by
rsestes from
excellent tool
I've used the free edition for the last few years, and used the plus prior to that. both were excellent, easy to use, and inspire confidence.
Date published: 2022-04-18
Rated 5 out of 5 by
Lowest of All from
Easy to use; online help was excellent.
I zipped through it as quick as possible. the online help was quick and accurate. My longest wait for a response was less than 5 minutes.
All TurboTax® Offerings Reviews - Page 684
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 3 out of 5 by
Bill R 99 from
Worst year of Turbo Tax software (2021 return)
I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by
Zeez11 from
Turbo tax is great
when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by
JMR131 from
Struggles with discounts
Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by
Darius222 from
Turbo Tax is easy to use.
I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by
vmfavela from
Great program
Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by
PM84 from
Very easy
Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by
StephenPo from
Wouldnt let me continue without upgrading
Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
Rated 5 out of 5 by
null from
turbotax is very easy to use
the process is simple and the instructions are easy to follow
Date published: 2022-04-18
Rated 5 out of 5 by
rsestes from
excellent tool
I've used the free edition for the last few years, and used the plus prior to that. both were excellent, easy to use, and inspire confidence.
Date published: 2022-04-18
Rated 5 out of 5 by
Lowest of All from
Easy to use; online help was excellent.
I zipped through it as quick as possible. the online help was quick and accurate. My longest wait for a response was less than 5 minutes.
All TurboTax® Offerings Reviews - Page 684
Date published: 2022-04-18