TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Worst year of Turbo Tax software (2021 return) I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is great when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by from Struggles with discounts Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by from Great program Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by from Wouldnt let me continue without upgrading Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
Rated 5 out of 5 by from turbotax is very easy to use the process is simple and the instructions are easy to follow
Date published: 2022-04-18
Rated 5 out of 5 by from excellent tool I've used the free edition for the last few years, and used the plus prior to that. both were excellent, easy to use, and inspire confidence.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use; online help was excellent. I zipped through it as quick as possible. the online help was quick and accurate. My longest wait for a response was less than 5 minutes.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Worst year of Turbo Tax software (2021 return) I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is great when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by from Struggles with discounts Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by from Great program Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by from Wouldnt let me continue without upgrading Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
Rated 5 out of 5 by from turbotax is very easy to use the process is simple and the instructions are easy to follow
Date published: 2022-04-18
Rated 5 out of 5 by from excellent tool I've used the free edition for the last few years, and used the plus prior to that. both were excellent, easy to use, and inspire confidence.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use; online help was excellent. I zipped through it as quick as possible. the online help was quick and accurate. My longest wait for a response was less than 5 minutes.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 684