TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from SO EASY! This program was easy to use and quick too! Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from I like the security that turbo tax provides The process is quite easy to follow and the help tips are appreciated. I really liked the security text and email to help guarantee security!!
Date published: 2021-03-01
Rated 5 out of 5 by from JUDY assisted me for 30 minutes on Sunday night I have used Turbo Tax for 3 years now.This year I needed help with 1099-LTC form. Judy stayed on the phone with me for 30 min helping me get it done. she would not let me go until she was satisfied with info was complete on the form. That is GREAT customer service.
Date published: 2021-03-01
Rated 3 out of 5 by from Import from brokerage account was a problem Talked two advisors about error messages for negative numbers imported from brokerage firm, couldn’t resolve. Had to just include copy of brokerage 1099
Date published: 2021-03-01
Rated 4 out of 5 by from Usually great, but more challenging this year. Struggled a little more this year! After the federal and state reviews, TT found some simple errors that I could fix from the screen it directed me to, but it would have been helpful if it I could have navigated back to the actual screen where I entered the information incorrectly/incompletely in the first place. Not the actual tax form which TurboTax filled out for me using the info I entered into the TurboTax program.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to Use! Simplifies doing your taxes in the comfort of your own home.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax turbulence I wish I knew that I needed to have my AGI from the previous year, I would not have had to run all over the world (my house/rammage emails/and bother friends) to find it. But overall the form was easy to follow...I thank you for keeping it simple for (us) simple people.
Date published: 2021-03-01
Rated 2 out of 5 by from Don't Make a Mistake If you make a mistake after filing you're return you get confusing prompts and zero help!
Date published: 2021-03-01
Rated 5 out of 5 by from A great tool for the less tax savvy. As a young college student who is learning to live on his own, I highly recommend TurboTax! It is very user friendly and helps walk you through filing your taxes and makes it a less complex process.
Date published: 2021-03-01
Rated 1 out of 5 by from TurboTax has become far less than awesome For what I paid for the extra service, was completely dissatisfied. Been a customer for almost 20 years (one break in filing) and the process has gotten very expensive, but with little additional value. This is the year. Fix your code. The rep did the best she could.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6655
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from SO EASY! This program was easy to use and quick too! Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from I like the security that turbo tax provides The process is quite easy to follow and the help tips are appreciated. I really liked the security text and email to help guarantee security!!
Date published: 2021-03-01
Rated 5 out of 5 by from JUDY assisted me for 30 minutes on Sunday night I have used Turbo Tax for 3 years now.This year I needed help with 1099-LTC form. Judy stayed on the phone with me for 30 min helping me get it done. she would not let me go until she was satisfied with info was complete on the form. That is GREAT customer service.
Date published: 2021-03-01
Rated 3 out of 5 by from Import from brokerage account was a problem Talked two advisors about error messages for negative numbers imported from brokerage firm, couldn’t resolve. Had to just include copy of brokerage 1099
Date published: 2021-03-01
Rated 4 out of 5 by from Usually great, but more challenging this year. Struggled a little more this year! After the federal and state reviews, TT found some simple errors that I could fix from the screen it directed me to, but it would have been helpful if it I could have navigated back to the actual screen where I entered the information incorrectly/incompletely in the first place. Not the actual tax form which TurboTax filled out for me using the info I entered into the TurboTax program.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to Use! Simplifies doing your taxes in the comfort of your own home.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax turbulence I wish I knew that I needed to have my AGI from the previous year, I would not have had to run all over the world (my house/rammage emails/and bother friends) to find it. But overall the form was easy to follow...I thank you for keeping it simple for (us) simple people.
Date published: 2021-03-01
Rated 2 out of 5 by from Don't Make a Mistake If you make a mistake after filing you're return you get confusing prompts and zero help!
Date published: 2021-03-01
Rated 5 out of 5 by from A great tool for the less tax savvy. As a young college student who is learning to live on his own, I highly recommend TurboTax! It is very user friendly and helps walk you through filing your taxes and makes it a less complex process.
Date published: 2021-03-01
Rated 1 out of 5 by from TurboTax has become far less than awesome For what I paid for the extra service, was completely dissatisfied. Been a customer for almost 20 years (one break in filing) and the process has gotten very expensive, but with little additional value. This is the year. Fix your code. The rep did the best she could.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6655