TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax used to be great... I have been a customer for many years... I had been doing my own taxes previously by hand... then one year I bought Turbo Tax and found some deductions that I myself had missed .. so I have been on their mailing list ever since... This time they mailed out the programs before they were finished and charged me for the state download... then sent me directions on how to get my money back but was unable to get ahold of anybody... so I put in a dispute since I had already paid for their product... After doing my taxes.. the program wouldn't allow payment with my credit cards... called support who helped herself to my computer by sending me a code and asking me to read it back to her without telling me that this would allow her access to my computer... told me to hang on while she checked some resources.... then disconnected the call... very strange... I will be taking my name off of their auto renewal list!!...
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is easy to use Step by step is a easy process to complete my return
Date published: 2022-04-10
Rated 4 out of 5 by from Great Program! Except for State e-File fee ($25) Seems easier every year until you get to the final steps. Sometimes state e-File is included, and sometimes it is an extra $25! I guess they're counting on you rolling over and just paying, since by that that point you're tired, and just wat to be done with it!
Date published: 2022-04-10
Rated 3 out of 5 by from Decent, but lots of additional fees Lots of hidden fees which have increased over the years. One must pay close attention to avoid being charged extra. The section explaining how to determine which type of healthcare one has is lacking. The Roth IRA section had no helpful information on where/how to obtain the amount contributed prior to 2021. (How does one determine the last 15 years of contributions when no tax forms include this information?) Otherwise it seems TurboTax is pretty user-friendly for other sections.
Date published: 2022-04-10
Rated 5 out of 5 by from No fear tax prep. Very easy. Leads through easy question and input sequence.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax Awesome They were super helpful. Able to make sure I filed everything out right.
Date published: 2022-04-10
Rated 5 out of 5 by from just one glitch No matter how much time i take, or how careful i enter info, there always seems to be one question glitch through the process
Date published: 2022-04-10
Rated 5 out of 5 by from Price is a little high, but provides VALUE BENEFIT Filing small business start up year taxes was a bit overwhelming...but thanks TURBOTAX for making me feel like I did my taxes right!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome. so helpful & clear. Thank you for providing a great service turbotax.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax rocks! Continues to improve year after year - awesome. Makes the process user friendly
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax used to be great... I have been a customer for many years... I had been doing my own taxes previously by hand... then one year I bought Turbo Tax and found some deductions that I myself had missed .. so I have been on their mailing list ever since... This time they mailed out the programs before they were finished and charged me for the state download... then sent me directions on how to get my money back but was unable to get ahold of anybody... so I put in a dispute since I had already paid for their product... After doing my taxes.. the program wouldn't allow payment with my credit cards... called support who helped herself to my computer by sending me a code and asking me to read it back to her without telling me that this would allow her access to my computer... told me to hang on while she checked some resources.... then disconnected the call... very strange... I will be taking my name off of their auto renewal list!!...
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is easy to use Step by step is a easy process to complete my return
Date published: 2022-04-10
Rated 4 out of 5 by from Great Program! Except for State e-File fee ($25) Seems easier every year until you get to the final steps. Sometimes state e-File is included, and sometimes it is an extra $25! I guess they're counting on you rolling over and just paying, since by that that point you're tired, and just wat to be done with it!
Date published: 2022-04-10
Rated 3 out of 5 by from Decent, but lots of additional fees Lots of hidden fees which have increased over the years. One must pay close attention to avoid being charged extra. The section explaining how to determine which type of healthcare one has is lacking. The Roth IRA section had no helpful information on where/how to obtain the amount contributed prior to 2021. (How does one determine the last 15 years of contributions when no tax forms include this information?) Otherwise it seems TurboTax is pretty user-friendly for other sections.
Date published: 2022-04-10
Rated 5 out of 5 by from No fear tax prep. Very easy. Leads through easy question and input sequence.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax Awesome They were super helpful. Able to make sure I filed everything out right.
Date published: 2022-04-10
Rated 5 out of 5 by from just one glitch No matter how much time i take, or how careful i enter info, there always seems to be one question glitch through the process
Date published: 2022-04-10
Rated 5 out of 5 by from Price is a little high, but provides VALUE BENEFIT Filing small business start up year taxes was a bit overwhelming...but thanks TURBOTAX for making me feel like I did my taxes right!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome. so helpful & clear. Thank you for providing a great service turbotax.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax rocks! Continues to improve year after year - awesome. Makes the process user friendly
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6622