TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Worst TurboTax Year Ever! TurboTax was very confusing this year. Seemed to automatically answer questions that were incorrect (stated my husband's insurance lapsed; however, it did not), and it would not let us correct this. It did not ask us questions in the walkthrough (Work expenses), and then told us we failed to answer the questions. We knew we were choosing the standard deduction in the beginning; however, it still required us to itemize. It would beneficial to have button that you could select, in the very beginning, for standard deductions. We have use TurboTax for numerous years, and have not had this kind of problem. I don't think I will use it in the future, as it was unnecessarily difficulty and stressful!
Date published: 2021-03-14
Rated 5 out of 5 by from awesome turbo tax was easy to follow i thought it would be difficult
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the best! I had no need to contact anyone from Turbo Tax because your prompts and explanations are clear. Of course, I have been using TT more than 10 years. I put all my trust in this software because I have been out of the accounting/tax profession for many years. I have not been disappointed in the past.
Date published: 2021-03-14
Rated 5 out of 5 by from turbotax is awesome! super easy and convenient to use! step by step directions
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax was awesome! Turbo tax format is very user friendly and easy to understand. Wilsen assisted with a problem I was having entering some info on business expenses. He was great to work with, very professional, cleared up some other questions I had about my filing. Thank you
Date published: 2021-03-14
Rated 5 out of 5 by from Good Simple to use and I find it very interested...thanks to my friend
Date published: 2021-03-14
Rated 4 out of 5 by from ONLINE EXPERIENCE WAS GOOD, LOADING OFF DISC PROB HAD PROBLEMS LOADING SOFTWARE FROM DISC. HAD TO GO BACK ONLINE AND REDO TAXES. ONLINE EXPERIENCE WAS GREAT.
Date published: 2021-03-14
Rated 5 out of 5 by from Makes Filing a Breeze! Filing tax returns became a fast, easy, and convenient process thanks to TurboTax. It made looking for errors and fixing them a walk in the park!
Date published: 2021-03-14
Rated 5 out of 5 by from Worked out well for me a few hiccups but filed no problem All set now Next year will be a lot easier
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax 2020 TurboTax 2020 was very easy to use and extremely helpful/straight forward!
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6600
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst TurboTax Year Ever! TurboTax was very confusing this year. Seemed to automatically answer questions that were incorrect (stated my husband's insurance lapsed; however, it did not), and it would not let us correct this. It did not ask us questions in the walkthrough (Work expenses), and then told us we failed to answer the questions. We knew we were choosing the standard deduction in the beginning; however, it still required us to itemize. It would beneficial to have button that you could select, in the very beginning, for standard deductions. We have use TurboTax for numerous years, and have not had this kind of problem. I don't think I will use it in the future, as it was unnecessarily difficulty and stressful!
Date published: 2021-03-14
Rated 5 out of 5 by from awesome turbo tax was easy to follow i thought it would be difficult
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the best! I had no need to contact anyone from Turbo Tax because your prompts and explanations are clear. Of course, I have been using TT more than 10 years. I put all my trust in this software because I have been out of the accounting/tax profession for many years. I have not been disappointed in the past.
Date published: 2021-03-14
Rated 5 out of 5 by from turbotax is awesome! super easy and convenient to use! step by step directions
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax was awesome! Turbo tax format is very user friendly and easy to understand. Wilsen assisted with a problem I was having entering some info on business expenses. He was great to work with, very professional, cleared up some other questions I had about my filing. Thank you
Date published: 2021-03-14
Rated 5 out of 5 by from Good Simple to use and I find it very interested...thanks to my friend
Date published: 2021-03-14
Rated 4 out of 5 by from ONLINE EXPERIENCE WAS GOOD, LOADING OFF DISC PROB HAD PROBLEMS LOADING SOFTWARE FROM DISC. HAD TO GO BACK ONLINE AND REDO TAXES. ONLINE EXPERIENCE WAS GREAT.
Date published: 2021-03-14
Rated 5 out of 5 by from Makes Filing a Breeze! Filing tax returns became a fast, easy, and convenient process thanks to TurboTax. It made looking for errors and fixing them a walk in the park!
Date published: 2021-03-14
Rated 5 out of 5 by from Worked out well for me a few hiccups but filed no problem All set now Next year will be a lot easier
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax 2020 TurboTax 2020 was very easy to use and extremely helpful/straight forward!
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6600