TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from TurboTax Review Much mor complicated than in years past. First time I thought it would have been better hiring a tax professional. You have asked me to resubmit my tax return multiple times, that has never happened before. A
Date published: 2023-04-19
Rated 2 out of 5 by from GOT to get rid of the glitches! It makes NO sense to be working on something and be logged out over and over, LOSING WORK. Stupid system just randomly logs you out without warning, and lost work 6-7 times, needlessly re-entering items. Create a WARNING: "Do you REALLY want to log out?", with a timer! And then, to get stuck in these stupid loops, being asked the same parts over and over that you have already done. Give the ability to mark ANY given section "100% Completed", but with an ability to return if needed.
Date published: 2023-04-19
Rated 4 out of 5 by from Tax Experts are the saving grace Because I was a independent contractor I had a lot of questions filing. The tax experts were able to help me find what I was looking for.
Date published: 2023-04-19
Rated 5 out of 5 by from Patience is a virtue! Natasha was fantastic. Stayed with me for a good hour and helped me resolve a difficult issue that I kept running into. She didn't give up in situation where it was unknown to her as well. She kept searching for solution until we found the answers we needed. Many props!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Assistance Received The expert was able to explain why I was owing the amount I owed compared to other years and next steps.
Date published: 2023-04-19
Rated 5 out of 5 by from Simplicity at its finest In the past I felt very uneasy about filing my taxes alone, but after using them several times, I recommend this tool to anybody who has a need to quickly and easily file their taxes!
Date published: 2023-04-19
Rated 2 out of 5 by from Great in the past I've used Turbo Tax for several years now. In the past I was offered a free filing since I use the short form and am low income (retired). Last year I used a local service due to the sale of a home. Returning to Turbo Tax this year I found the process very cumbersome and very expensive. It was especially trying for me to find online copies of my 2021 returns since my hard copy was misplaced. Then I was overwhelmed that approximately 1/6 of my return was taken for the "service" you provided. I will use a different tax preparer in the future.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbotax is destroying this country Yes, you have a nice interface. But you've lobbied against making paying taxes easier for every taxpayer in this country. You've cornered me into needing to use your service. I have to use it, but I won't like it.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was great TurboTax was easy for me to get my taxes done. I would definitely recommend it to friends and family.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy.... just answer questions Did it all by myself, with no help... You just follow the directions, answer questions, then boom. you are done and filed.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 659
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Review Much mor complicated than in years past. First time I thought it would have been better hiring a tax professional. You have asked me to resubmit my tax return multiple times, that has never happened before. A
Date published: 2023-04-19
Rated 2 out of 5 by from GOT to get rid of the glitches! It makes NO sense to be working on something and be logged out over and over, LOSING WORK. Stupid system just randomly logs you out without warning, and lost work 6-7 times, needlessly re-entering items. Create a WARNING: "Do you REALLY want to log out?", with a timer! And then, to get stuck in these stupid loops, being asked the same parts over and over that you have already done. Give the ability to mark ANY given section "100% Completed", but with an ability to return if needed.
Date published: 2023-04-19
Rated 4 out of 5 by from Tax Experts are the saving grace Because I was a independent contractor I had a lot of questions filing. The tax experts were able to help me find what I was looking for.
Date published: 2023-04-19
Rated 5 out of 5 by from Patience is a virtue! Natasha was fantastic. Stayed with me for a good hour and helped me resolve a difficult issue that I kept running into. She didn't give up in situation where it was unknown to her as well. She kept searching for solution until we found the answers we needed. Many props!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Assistance Received The expert was able to explain why I was owing the amount I owed compared to other years and next steps.
Date published: 2023-04-19
Rated 5 out of 5 by from Simplicity at its finest In the past I felt very uneasy about filing my taxes alone, but after using them several times, I recommend this tool to anybody who has a need to quickly and easily file their taxes!
Date published: 2023-04-19
Rated 2 out of 5 by from Great in the past I've used Turbo Tax for several years now. In the past I was offered a free filing since I use the short form and am low income (retired). Last year I used a local service due to the sale of a home. Returning to Turbo Tax this year I found the process very cumbersome and very expensive. It was especially trying for me to find online copies of my 2021 returns since my hard copy was misplaced. Then I was overwhelmed that approximately 1/6 of my return was taken for the "service" you provided. I will use a different tax preparer in the future.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbotax is destroying this country Yes, you have a nice interface. But you've lobbied against making paying taxes easier for every taxpayer in this country. You've cornered me into needing to use your service. I have to use it, but I won't like it.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was great TurboTax was easy for me to get my taxes done. I would definitely recommend it to friends and family.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy.... just answer questions Did it all by myself, with no help... You just follow the directions, answer questions, then boom. you are done and filed.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 659