TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Form Mistakes and Bad Communications Typically, Turbo Tax has worked well for me. This year due to fluctuations in my income, I needed to complete FORM 2210. My return was rejected due to Turbo Tax calculation errors in FORM 2210 & FORM 2210AI (Online help confirmed others were having the same issue). Turbo Tax notified me of the rejection, explained they would fix the form and walk me through what I needed to due to fix and re-file in an email. The date promised came and went. No notification with instructions as to what I should due. I downloaded updates, still no instructions. Called customer support and the support staff was unfamiliar with the issue, but indicated the form was available (no version information available to them), then they hung up, or we were disconnected, and I did not get a call back. I then opened the forms myself and carefully went through the calculations, and everything appeared to be correct, and I now had no penalties for underpayment. I submitted the revised return and am waiting to see if it will be rejected again. Taxes are stressful enough with these sorts of issues. Over promising and underperforming is a terrible customer support strategy.
Date published: 2022-02-26
Rated 5 out of 5 by from Quick, easy and dependable! This is my fifth year Excellent in every aspect. Totally easy and accurate.
Date published: 2022-02-26
Rated 4 out of 5 by from Great Been with you guys for 4 years love it. Highly recommend you all
Date published: 2022-02-26
Rated 3 out of 5 by from Accessibility is sorely lacking The help screen text is microscopic and there's no way to enlarge it. The guidance is limited mostly to the IRS publications (rarely a layperson explanation), especially in the State version.
Date published: 2022-02-26
Rated 5 out of 5 by from I use every year I have used Turbotax for several years now and even referred a few family members
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent Turbo Tax is very easy to use and helped me file my taxes very quickly.
Date published: 2022-02-26
Rated 5 out of 5 by from Enjoy using TurboTax I'm a repeat user of Turbo Tax and I always enjoy how easy it is to get my taxes completed with this software.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax explains each step and guides thoroughly. I have used Turbo Tax several years and never disappointed.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is easy Tubrotax walks you through every step. The side bar explanations are a great help in explaining what is needed or required.
Date published: 2022-02-26
Rated 5 out of 5 by from So easy and fast!! this was my first time filing with TurboTax. It was so easy and fast. They take you step by step. Will definitely be using them again.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6571
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Form Mistakes and Bad Communications Typically, Turbo Tax has worked well for me. This year due to fluctuations in my income, I needed to complete FORM 2210. My return was rejected due to Turbo Tax calculation errors in FORM 2210 & FORM 2210AI (Online help confirmed others were having the same issue). Turbo Tax notified me of the rejection, explained they would fix the form and walk me through what I needed to due to fix and re-file in an email. The date promised came and went. No notification with instructions as to what I should due. I downloaded updates, still no instructions. Called customer support and the support staff was unfamiliar with the issue, but indicated the form was available (no version information available to them), then they hung up, or we were disconnected, and I did not get a call back. I then opened the forms myself and carefully went through the calculations, and everything appeared to be correct, and I now had no penalties for underpayment. I submitted the revised return and am waiting to see if it will be rejected again. Taxes are stressful enough with these sorts of issues. Over promising and underperforming is a terrible customer support strategy.
Date published: 2022-02-26
Rated 5 out of 5 by from Quick, easy and dependable! This is my fifth year Excellent in every aspect. Totally easy and accurate.
Date published: 2022-02-26
Rated 4 out of 5 by from Great Been with you guys for 4 years love it. Highly recommend you all
Date published: 2022-02-26
Rated 3 out of 5 by from Accessibility is sorely lacking The help screen text is microscopic and there's no way to enlarge it. The guidance is limited mostly to the IRS publications (rarely a layperson explanation), especially in the State version.
Date published: 2022-02-26
Rated 5 out of 5 by from I use every year I have used Turbotax for several years now and even referred a few family members
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent Turbo Tax is very easy to use and helped me file my taxes very quickly.
Date published: 2022-02-26
Rated 5 out of 5 by from Enjoy using TurboTax I'm a repeat user of Turbo Tax and I always enjoy how easy it is to get my taxes completed with this software.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax explains each step and guides thoroughly. I have used Turbo Tax several years and never disappointed.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is easy Tubrotax walks you through every step. The side bar explanations are a great help in explaining what is needed or required.
Date published: 2022-02-26
Rated 5 out of 5 by from So easy and fast!! this was my first time filing with TurboTax. It was so easy and fast. They take you step by step. Will definitely be using them again.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6571