TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great Tax Services Easy and quick to use. Lots of great information to help with your tax return.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesom! Easy to navigate! Very user friendly! Would use it again!
Date published: 2023-04-19
Rated 1 out of 5 by from Worst Experience With Taxes EVER! I was unable to download the additional state return I needed. It would not accept my payment. Even after two credit cards and a deb it card it still didn't work I had to call in twice. The first time I waited on hold while the hold music played. Then it stopped, and there was dead air. After 10 minutes of that I gave up and called back in. I called back and was finally able to talk to a live person. This process alone took over an hour and a half! Now, I'm not sure if the e-file process completed. I went through all the steps and used my credit card to pay for what I needed to. Now, when I click on Check E-file Status, it tells me I haven't filedl yet.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is very helpful t Turbo Tax walk you through every step and is very helpful with the hints.
Date published: 2023-04-19
Rated 5 out of 5 by from Always helpful Never had any issues, been using them for about 12 years now.
Date published: 2023-04-19
Rated 5 out of 5 by from Fast & Furious Turbox tax is good, automatic pulling of the W2 and other tax documents, and other details about deductions are best.
Date published: 2023-04-19
Rated 2 out of 5 by from Finding how to do stuff is horrible! Its a crappy experiance! Im 26 characters short so here you go.
Date published: 2023-04-19
Rated 2 out of 5 by from Costs keep going up meh...cost keep going up for all products. Less likely to use this product for 2023 txes
Date published: 2023-04-19
Rated 2 out of 5 by from Lacking detail in questions! I've noticed over the past 5 or so years that the questions in various categories are getting vague. Many times I have to go to the IRS site and read up on the instructions to get a more absolute answer. It appears that the program is progressively leaning towards tax oriented people who already have an idea of what should be answered or entered in various sections.
Date published: 2023-04-19
Rated 1 out of 5 by from So disappointed Turbo Tax used to make me smile. It brought joy to my heart knowing I had my very own personal tax service that was smart, responsive, and able to answer all my questions. How disappointing to find this year's version of Turbo Tax and the associated website so wonky, and unable to handle the volume of clients it has amassed. Technical glitches throughout the whole process has made me seriously consider whether I will continue using Turbo Tax. I mean, if I have to manually input everything from last year into this year's return, what's the purpose of staying with Turbo Tax?
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 649
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Tax Services Easy and quick to use. Lots of great information to help with your tax return.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesom! Easy to navigate! Very user friendly! Would use it again!
Date published: 2023-04-19
Rated 1 out of 5 by from Worst Experience With Taxes EVER! I was unable to download the additional state return I needed. It would not accept my payment. Even after two credit cards and a deb it card it still didn't work I had to call in twice. The first time I waited on hold while the hold music played. Then it stopped, and there was dead air. After 10 minutes of that I gave up and called back in. I called back and was finally able to talk to a live person. This process alone took over an hour and a half! Now, I'm not sure if the e-file process completed. I went through all the steps and used my credit card to pay for what I needed to. Now, when I click on Check E-file Status, it tells me I haven't filedl yet.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is very helpful t Turbo Tax walk you through every step and is very helpful with the hints.
Date published: 2023-04-19
Rated 5 out of 5 by from Always helpful Never had any issues, been using them for about 12 years now.
Date published: 2023-04-19
Rated 5 out of 5 by from Fast & Furious Turbox tax is good, automatic pulling of the W2 and other tax documents, and other details about deductions are best.
Date published: 2023-04-19
Rated 2 out of 5 by from Finding how to do stuff is horrible! Its a crappy experiance! Im 26 characters short so here you go.
Date published: 2023-04-19
Rated 2 out of 5 by from Costs keep going up meh...cost keep going up for all products. Less likely to use this product for 2023 txes
Date published: 2023-04-19
Rated 2 out of 5 by from Lacking detail in questions! I've noticed over the past 5 or so years that the questions in various categories are getting vague. Many times I have to go to the IRS site and read up on the instructions to get a more absolute answer. It appears that the program is progressively leaning towards tax oriented people who already have an idea of what should be answered or entered in various sections.
Date published: 2023-04-19
Rated 1 out of 5 by from So disappointed Turbo Tax used to make me smile. It brought joy to my heart knowing I had my very own personal tax service that was smart, responsive, and able to answer all my questions. How disappointing to find this year's version of Turbo Tax and the associated website so wonky, and unable to handle the volume of clients it has amassed. Technical glitches throughout the whole process has made me seriously consider whether I will continue using Turbo Tax. I mean, if I have to manually input everything from last year into this year's return, what's the purpose of staying with Turbo Tax?
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 649