TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 5 out of 5 by
AJ Herman from
Great Tax Services
Easy and quick to use. Lots of great information to help with your tax return.
Date published: 2023-04-19
Rated 5 out of 5 by
Val7878 from
Turbo Tax is Awesom!
Easy to navigate! Very user friendly! Would use it again!
Date published: 2023-04-19
Rated 1 out of 5 by
Belleville from
Worst Experience With Taxes EVER!
I was unable to download the additional state return I needed. It would not accept my payment. Even after two credit cards and a deb it card it still didn't work I had to call in twice. The first time I waited on hold while the hold music played. Then it stopped, and there was dead air. After 10 minutes of that I gave up and called back in. I called back and was finally able to talk to a live person. This process alone took over an hour and a half! Now, I'm not sure if the e-file process completed. I went through all the steps and used my credit card to pay for what I needed to. Now, when I click on Check E-file Status, it tells me I haven't filedl yet.
Date published: 2023-04-19
Rated 4 out of 5 by
Enoch 4012 from
Turbo Tax is very helpful
t Turbo Tax walk you through every step and is very helpful with the hints.
Date published: 2023-04-19
Rated 5 out of 5 by
AMHDRH from
Always helpful
Never had any issues, been using them for about 12 years now.
Date published: 2023-04-19
Rated 5 out of 5 by
Sa_Harsh from
Fast & Furious
Turbox tax is good, automatic pulling of the W2 and other tax documents, and other details about deductions are best.
Date published: 2023-04-19
Rated 2 out of 5 by
NLDD from
Finding how to do stuff is horrible!
Its a crappy experiance! Im 26 characters short so here you go.
Date published: 2023-04-19
Rated 2 out of 5 by
Kate161718 from
Costs keep going up
meh...cost keep going up for all products. Less likely to use this product for 2023 txes
Date published: 2023-04-19
Rated 2 out of 5 by
Ice Man 2 from
Lacking detail in questions!
I've noticed over the past 5 or so years that the questions in various categories are getting vague. Many times I have to go to the IRS site and read up on the instructions to get a more absolute answer. It appears that the program is progressively leaning towards tax oriented people who already have an idea of what should be answered or entered in various sections.
Date published: 2023-04-19
Rated 1 out of 5 by
Winnergrrrl from
So disappointed
Turbo Tax used to make me smile. It brought joy to my heart knowing I had my very own personal tax service that was smart, responsive, and able to answer all my questions. How disappointing to find this year's version of Turbo Tax and the associated website so wonky, and unable to handle the volume of clients it has amassed. Technical glitches throughout the whole process has made me seriously consider whether I will continue using Turbo Tax. I mean, if I have to manually input everything from last year into this year's return, what's the purpose of staying with Turbo Tax?
All TurboTax® Offerings Reviews - Page 649
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
AJ Herman from
Great Tax Services
Easy and quick to use. Lots of great information to help with your tax return.
Date published: 2023-04-19
Rated 5 out of 5 by
Val7878 from
Turbo Tax is Awesom!
Easy to navigate! Very user friendly! Would use it again!
Date published: 2023-04-19
Rated 1 out of 5 by
Belleville from
Worst Experience With Taxes EVER!
I was unable to download the additional state return I needed. It would not accept my payment. Even after two credit cards and a deb it card it still didn't work I had to call in twice. The first time I waited on hold while the hold music played. Then it stopped, and there was dead air. After 10 minutes of that I gave up and called back in. I called back and was finally able to talk to a live person. This process alone took over an hour and a half! Now, I'm not sure if the e-file process completed. I went through all the steps and used my credit card to pay for what I needed to. Now, when I click on Check E-file Status, it tells me I haven't filedl yet.
Date published: 2023-04-19
Rated 4 out of 5 by
Enoch 4012 from
Turbo Tax is very helpful
t Turbo Tax walk you through every step and is very helpful with the hints.
Date published: 2023-04-19
Rated 5 out of 5 by
AMHDRH from
Always helpful
Never had any issues, been using them for about 12 years now.
Date published: 2023-04-19
Rated 5 out of 5 by
Sa_Harsh from
Fast & Furious
Turbox tax is good, automatic pulling of the W2 and other tax documents, and other details about deductions are best.
Date published: 2023-04-19
Rated 2 out of 5 by
NLDD from
Finding how to do stuff is horrible!
Its a crappy experiance! Im 26 characters short so here you go.
Date published: 2023-04-19
Rated 2 out of 5 by
Kate161718 from
Costs keep going up
meh...cost keep going up for all products. Less likely to use this product for 2023 txes
Date published: 2023-04-19
Rated 2 out of 5 by
Ice Man 2 from
Lacking detail in questions!
I've noticed over the past 5 or so years that the questions in various categories are getting vague. Many times I have to go to the IRS site and read up on the instructions to get a more absolute answer. It appears that the program is progressively leaning towards tax oriented people who already have an idea of what should be answered or entered in various sections.
Date published: 2023-04-19
Rated 1 out of 5 by
Winnergrrrl from
So disappointed
Turbo Tax used to make me smile. It brought joy to my heart knowing I had my very own personal tax service that was smart, responsive, and able to answer all my questions. How disappointing to find this year's version of Turbo Tax and the associated website so wonky, and unable to handle the volume of clients it has amassed. Technical glitches throughout the whole process has made me seriously consider whether I will continue using Turbo Tax. I mean, if I have to manually input everything from last year into this year's return, what's the purpose of staying with Turbo Tax?
All TurboTax® Offerings Reviews - Page 649
Date published: 2023-04-19