TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Disappointed with this Version of Turubo Tax This version was very difficult to move through if I had any questions. I found myself having to go outside of the program too many times for solutions. Most of the key words, that in the past version were highlighted and connected to informative links, were now just in bold letters with no explanation. As simple as my rental income situation is this year, it took me hours to get the information I needed. The walk-through areas that used to direct you where to go and what to do, were either very ambiguous and hard to follow or didn't exist at all. It was also confusing as there seems to be almost glitches in the calculating where you enter the requested info and then you are directed to go to another random area but not always, even if you are within the same category. Again, I have never had this in the past. i actually left Turbo Tax years ago for these issues but came back to it last year as it was so helpful and informative. i don't know if I will use it next year, sadly.
Date published: 2021-05-17
Rated 5 out of 5 by from It was easy easy...and very helpful. I actually got some stimulus money that I didn't know I could get
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great Very easy to use. I used it last year as well and will continue to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to Use! Have used Turbo Tax since 2013, love it, easy to use and helps to get taxes filed on time.
Date published: 2021-05-17
Rated 5 out of 5 by from Loved it! I always did my taxes by hand but turbo tax was so much easier!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very user friendly I have used turbo tax for years and for my station in life it works great.
Date published: 2021-05-17
Rated 3 out of 5 by from Not great for the 2020 tax year Problems with "Safe Harbor" pages. I have no confidence in my return this year. I feel there are flaws in the system, or it is poorly written. Not blaming the developers, but someone wasn't paying attention or was rushed. Also, even though I buy Home & Business, it does not populate my carryover losses for my rental property.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a long arduous process straightforward Guided me through so many forms and calculations that I otherwise would have spent far too long on.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick & Easy QUICK & EASY NO cost filing is great for a simple return.
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use good product. Gets easier ea year. Have been using it for years
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 649
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Disappointed with this Version of Turubo Tax This version was very difficult to move through if I had any questions. I found myself having to go outside of the program too many times for solutions. Most of the key words, that in the past version were highlighted and connected to informative links, were now just in bold letters with no explanation. As simple as my rental income situation is this year, it took me hours to get the information I needed. The walk-through areas that used to direct you where to go and what to do, were either very ambiguous and hard to follow or didn't exist at all. It was also confusing as there seems to be almost glitches in the calculating where you enter the requested info and then you are directed to go to another random area but not always, even if you are within the same category. Again, I have never had this in the past. i actually left Turbo Tax years ago for these issues but came back to it last year as it was so helpful and informative. i don't know if I will use it next year, sadly.
Date published: 2021-05-17
Rated 5 out of 5 by from It was easy easy...and very helpful. I actually got some stimulus money that I didn't know I could get
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great Very easy to use. I used it last year as well and will continue to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to Use! Have used Turbo Tax since 2013, love it, easy to use and helps to get taxes filed on time.
Date published: 2021-05-17
Rated 5 out of 5 by from Loved it! I always did my taxes by hand but turbo tax was so much easier!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very user friendly I have used turbo tax for years and for my station in life it works great.
Date published: 2021-05-17
Rated 3 out of 5 by from Not great for the 2020 tax year Problems with "Safe Harbor" pages. I have no confidence in my return this year. I feel there are flaws in the system, or it is poorly written. Not blaming the developers, but someone wasn't paying attention or was rushed. Also, even though I buy Home & Business, it does not populate my carryover losses for my rental property.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a long arduous process straightforward Guided me through so many forms and calculations that I otherwise would have spent far too long on.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick & Easy QUICK & EASY NO cost filing is great for a simple return.
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use good product. Gets easier ea year. Have been using it for years
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 649