TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Service as long as it is FREEEEE!!!! ALL went well, and it was FREEEEEEEEEEEEEEEEEEEEEEEE
Date published: 2023-03-14
Rated 4 out of 5 by from Save money do your own taxes Everything was easy to navigate and the support team is awesome especially the last two agents I encountered simply amazing!
Date published: 2023-03-14
Rated 5 out of 5 by from Good Really Good and awsome quick and very good with information
Date published: 2023-03-14
Rated 4 out of 5 by from The preparer that assisted me was outstanding My expert was extremely capable and went a long way to making me feel comfortable and at ease with my return. Although Turbo tax does quite a bit, unless you have selected the correct version, there are many things that you cannot do. With the help of my expert, I was able to select the right version and complete my forms with the least amount of headaches.
Date published: 2023-03-14
Rated 1 out of 5 by from TurboTax utilizes very poor comm software TurboTax was very disappointing. I wanted to use the Full Service option because of a more complicated tax history. I was drawn in by TT's promise of doing my taxes while I did other things. This was not possible. It took me much longer than necessary to upload my documents, because their system (apparently) would not accept large, scanned documents, but there was no indication of why the documents wouldn't upload. I went on the chat system to get to talk to someone, and they suggested I do just the summary pages, which worked, but then I had to do more later during the interview process because they did not have all the parts of the documentation that they needed. And the call dropped once. I had an appointment for the next morning to work with my tax expert. This started on time, but soon the call dropped again. Okay, so they called back after a few minutes, and it dropped again. This is the third call drop from TT. However, this time there was no call back or message or email saying what had happened, and then the website spontaneously (no I did nothing to initiate this) switched me out of full service mode. I tried to use the chat system to get back to talk to someone, but was told several times by that system that someone would call me within 5 minutes, but no call. Eventually, I called into TT and spoke with someone, and she tried to find the person to whom I had been speaking, and she could not find anyone. She said that I should make a new appointment, which I did for this afternoon. I spent over an hour and a half trying to get started on my taxes, and had to start over this afternoon. Working with the TT expert, it took another 3 hours plus to work through everything, slowed down quite a bit due to the expert having to overcome considerable TT software issues on her end, and me needing to scan individual pages from my documentations and resend because I could not send them yesterday due to file size (apparently). Even when she finished, we had issues getting the system to move on to the next step where I make payment and set up my refund details. Even that could be made simpler. TT tries to get you as a user to send the refund to their bank and sort of hides the obvious direct deposit to your own bank. That is annoying.
Date published: 2023-03-14
Rated 3 out of 5 by from Asking to share personal information all over They ask to share our direct deposit info and account info.
Date published: 2023-03-14
Rated 5 out of 5 by from I love Turbo Tax Makes it easy to file your returns. I have used this service for many years with satisfaction.
Date published: 2023-03-14
Rated 5 out of 5 by from Satisfied Customer i was satisfied both with the time it took to complete the program and the outcome of using Turbo Tax.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes filing taxes less stressful I really enjoyed that I could link my bank account so that I could see all of my transactions made and use it to add my deductions. That feature alone was so worth it!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent product Turbo Tax is easy to understand, fast and much cheaper than going to one of the wait in line places. As a matter of fact Turbo Tax was recommended to us by one of those people that work at H & R Block.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6448
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service as long as it is FREEEEE!!!! ALL went well, and it was FREEEEEEEEEEEEEEEEEEEEEEEE
Date published: 2023-03-14
Rated 4 out of 5 by from Save money do your own taxes Everything was easy to navigate and the support team is awesome especially the last two agents I encountered simply amazing!
Date published: 2023-03-14
Rated 5 out of 5 by from Good Really Good and awsome quick and very good with information
Date published: 2023-03-14
Rated 4 out of 5 by from The preparer that assisted me was outstanding My expert was extremely capable and went a long way to making me feel comfortable and at ease with my return. Although Turbo tax does quite a bit, unless you have selected the correct version, there are many things that you cannot do. With the help of my expert, I was able to select the right version and complete my forms with the least amount of headaches.
Date published: 2023-03-14
Rated 1 out of 5 by from TurboTax utilizes very poor comm software TurboTax was very disappointing. I wanted to use the Full Service option because of a more complicated tax history. I was drawn in by TT's promise of doing my taxes while I did other things. This was not possible. It took me much longer than necessary to upload my documents, because their system (apparently) would not accept large, scanned documents, but there was no indication of why the documents wouldn't upload. I went on the chat system to get to talk to someone, and they suggested I do just the summary pages, which worked, but then I had to do more later during the interview process because they did not have all the parts of the documentation that they needed. And the call dropped once. I had an appointment for the next morning to work with my tax expert. This started on time, but soon the call dropped again. Okay, so they called back after a few minutes, and it dropped again. This is the third call drop from TT. However, this time there was no call back or message or email saying what had happened, and then the website spontaneously (no I did nothing to initiate this) switched me out of full service mode. I tried to use the chat system to get back to talk to someone, but was told several times by that system that someone would call me within 5 minutes, but no call. Eventually, I called into TT and spoke with someone, and she tried to find the person to whom I had been speaking, and she could not find anyone. She said that I should make a new appointment, which I did for this afternoon. I spent over an hour and a half trying to get started on my taxes, and had to start over this afternoon. Working with the TT expert, it took another 3 hours plus to work through everything, slowed down quite a bit due to the expert having to overcome considerable TT software issues on her end, and me needing to scan individual pages from my documentations and resend because I could not send them yesterday due to file size (apparently). Even when she finished, we had issues getting the system to move on to the next step where I make payment and set up my refund details. Even that could be made simpler. TT tries to get you as a user to send the refund to their bank and sort of hides the obvious direct deposit to your own bank. That is annoying.
Date published: 2023-03-14
Rated 3 out of 5 by from Asking to share personal information all over They ask to share our direct deposit info and account info.
Date published: 2023-03-14
Rated 5 out of 5 by from I love Turbo Tax Makes it easy to file your returns. I have used this service for many years with satisfaction.
Date published: 2023-03-14
Rated 5 out of 5 by from Satisfied Customer i was satisfied both with the time it took to complete the program and the outcome of using Turbo Tax.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes filing taxes less stressful I really enjoyed that I could link my bank account so that I could see all of my transactions made and use it to add my deductions. That feature alone was so worth it!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent product Turbo Tax is easy to understand, fast and much cheaper than going to one of the wait in line places. As a matter of fact Turbo Tax was recommended to us by one of those people that work at H & R Block.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6448