TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Good product, but becoming too expensive. Each year, it seems it costs me more and more for the same self-service options. I don't opt for the live help, but for the price I'm paying, it ought to be included. I like the auto-populated data, the questions that guide me through my taxes, and the explanations and helpful tips. But, it's an expensive product for live help not to be included with TurboTax Deluxe.
Date published: 2021-03-02
Rated 4 out of 5 by from Very easy to file for the most part. Got help with agent in filing the capital gains portion of my taxes. She was very helpful.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is top of the line! Due to the COVID-19 pandemic this was the first year in my 57 years that I had to file for unemployment and using a form 1099-G alongside a W-2. TurboTax made this extremely easy to do.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was great! The experts were all great and very helpful in my tax adventure
Date published: 2021-03-02
Rated 5 out of 5 by from Susan's Tax Form Turbo tax filing form were easy and simple to process. great experience.
Date published: 2021-03-02
Rated 5 out of 5 by from Thank you, you guys are awesome Thank you,........ You guys are awesome!! The free program really helped and is super easy.
Date published: 2021-03-02
Rated 2 out of 5 by from Easy to use but hidden fees I did my entire return by myself, and was still charged $265 even when the "Free" marketed version.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Help When Needed it I messed min up somehow but Neahndi helped me through it and fixed it.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbotax Seamless, easy, and very efficient. I enjoy their services and I am a long time member of the platform.
Date published: 2021-03-02
Rated 1 out of 5 by from Ridiculous During my time on TurboTax I was looking for a great way to do my taxes free this year. Well due to me having a 1099 I had to upgrade to a payment of $120 before I could even include this form! I already wasn't very happy about that. Why should I have to be charged for working more. It's like a punishment. Well I suck it up and get towards the end only to find out that not only are they going to charge me for having to submit an extra form, now they are going to charge me $55 to include my state tax and an extra processing fee of $40 to take the payment out of my return payment! What's the point of using this service that claims free if i have to pay to do some basic filing! I can't for sure say I will do this again next year. I'm quite upset.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 6291
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good product, but becoming too expensive. Each year, it seems it costs me more and more for the same self-service options. I don't opt for the live help, but for the price I'm paying, it ought to be included. I like the auto-populated data, the questions that guide me through my taxes, and the explanations and helpful tips. But, it's an expensive product for live help not to be included with TurboTax Deluxe.
Date published: 2021-03-02
Rated 4 out of 5 by from Very easy to file for the most part. Got help with agent in filing the capital gains portion of my taxes. She was very helpful.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is top of the line! Due to the COVID-19 pandemic this was the first year in my 57 years that I had to file for unemployment and using a form 1099-G alongside a W-2. TurboTax made this extremely easy to do.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was great! The experts were all great and very helpful in my tax adventure
Date published: 2021-03-02
Rated 5 out of 5 by from Susan's Tax Form Turbo tax filing form were easy and simple to process. great experience.
Date published: 2021-03-02
Rated 5 out of 5 by from Thank you, you guys are awesome Thank you,........ You guys are awesome!! The free program really helped and is super easy.
Date published: 2021-03-02
Rated 2 out of 5 by from Easy to use but hidden fees I did my entire return by myself, and was still charged $265 even when the "Free" marketed version.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Help When Needed it I messed min up somehow but Neahndi helped me through it and fixed it.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbotax Seamless, easy, and very efficient. I enjoy their services and I am a long time member of the platform.
Date published: 2021-03-02
Rated 1 out of 5 by from Ridiculous During my time on TurboTax I was looking for a great way to do my taxes free this year. Well due to me having a 1099 I had to upgrade to a payment of $120 before I could even include this form! I already wasn't very happy about that. Why should I have to be charged for working more. It's like a punishment. Well I suck it up and get towards the end only to find out that not only are they going to charge me for having to submit an extra form, now they are going to charge me $55 to include my state tax and an extra processing fee of $40 to take the payment out of my return payment! What's the point of using this service that claims free if i have to pay to do some basic filing! I can't for sure say I will do this again next year. I'm quite upset.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 6291