TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love TurboTax and every employee I've worked with I truly enjoy this system. I honestly recommended it to at least 5 of my friends, and this year, working with the Expert Live rep., Michael, has made doing taxes with crypto currency and stocks so much easier. He was very helpful and patient, as this was my first time filing crypto and stocks. I really enjoy the opportunity I have to use Turbotax as my go to tax filing company.
Date published: 2022-04-11
Rated 5 out of 5 by from Confusion with IRS IP Pin code and E-filing code Had MUCH confusion with IRS IP Pin 6-digit IRS issued code and 5-digit E-filing code. When there has been identity theft, people get an IP Pin code from IRS. A new one is issued each year. It changes. I Called IRS, took me three hours. My husband doing taxes didn't realize neither of us had an IP Pin number and IT CAN BE BLANK when filing. PLEASE MAKE THIS CLEAR IN YOUR FILE FILLING INSTRUCTIONS. Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax worked out great for us it just made it real easy to file your taxes. didn't have to find any documents. it just transferred them.
Date published: 2022-04-11
Rated 5 out of 5 by from Solid Service Was easy to use and understand, on top of which they can file forms for you, which is convenient.
Date published: 2022-04-11
Rated 5 out of 5 by from Happy with Turbo Tax Product Took me thru multiple steps required for our business, investments, pensions and more. Confident we reviewed all potential tax deductions, credits and taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax is awesome The instructions were clear and helpful. It just seems to get easier each year I use it.
Date published: 2022-04-11
Rated 2 out of 5 by from Really, I have to collect information the IRS has? Aside from having to file a tax return to an IRS that already knows what information I will be sending it, now i get rejected because the IRS doesn't like something I sent it. I have plain old taxes. Turbo Tax has my money and doesn't just point me to the discrepancy. Making them as much a PIA as the IRS
Date published: 2022-04-11
Rated 4 out of 5 by from STATUS CHECKER STILL BUGGY I'm comfortable using this product for simple tax returns such as ours. It's error checker is still a bit buggy, but I could hack my way through the program bugs this year.
Date published: 2022-04-11
Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 6218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax and every employee I've worked with I truly enjoy this system. I honestly recommended it to at least 5 of my friends, and this year, working with the Expert Live rep., Michael, has made doing taxes with crypto currency and stocks so much easier. He was very helpful and patient, as this was my first time filing crypto and stocks. I really enjoy the opportunity I have to use Turbotax as my go to tax filing company.
Date published: 2022-04-11
Rated 5 out of 5 by from Confusion with IRS IP Pin code and E-filing code Had MUCH confusion with IRS IP Pin 6-digit IRS issued code and 5-digit E-filing code. When there has been identity theft, people get an IP Pin code from IRS. A new one is issued each year. It changes. I Called IRS, took me three hours. My husband doing taxes didn't realize neither of us had an IP Pin number and IT CAN BE BLANK when filing. PLEASE MAKE THIS CLEAR IN YOUR FILE FILLING INSTRUCTIONS. Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax worked out great for us it just made it real easy to file your taxes. didn't have to find any documents. it just transferred them.
Date published: 2022-04-11
Rated 5 out of 5 by from Solid Service Was easy to use and understand, on top of which they can file forms for you, which is convenient.
Date published: 2022-04-11
Rated 5 out of 5 by from Happy with Turbo Tax Product Took me thru multiple steps required for our business, investments, pensions and more. Confident we reviewed all potential tax deductions, credits and taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax is awesome The instructions were clear and helpful. It just seems to get easier each year I use it.
Date published: 2022-04-11
Rated 2 out of 5 by from Really, I have to collect information the IRS has? Aside from having to file a tax return to an IRS that already knows what information I will be sending it, now i get rejected because the IRS doesn't like something I sent it. I have plain old taxes. Turbo Tax has my money and doesn't just point me to the discrepancy. Making them as much a PIA as the IRS
Date published: 2022-04-11
Rated 4 out of 5 by from STATUS CHECKER STILL BUGGY I'm comfortable using this product for simple tax returns such as ours. It's error checker is still a bit buggy, but I could hack my way through the program bugs this year.
Date published: 2022-04-11
Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 6218